Gerber Collision & Glass

Horrible this is what happened.
This is what happened
Basically I was driving my girlfriends car and we got rear-​ended hard on the highway, his insurance took the car to Gerber after a month yesterday we go to pick it up, we drive .7 miles and the engine siezed up. It’s a 2014 mazda 3, it was running perfect until yesterday.
They took the car back then sent an email to his insurance and us saying it was our fault because it had old oil in it? Then he calls and says it had no oil in it, first of all the car was running fine no oil light or anything I pick the car up and it’s broken down. Who says they didn’t drain the oil at the shop or it leaked it’s oil out from the impact?
To tell the insurance that no it was the shops fault not ours since it was fine we didn’t touch it for over a month and now we try to drive less than 5minutes and it breaks down? That’s total bs.
Isn’t it a shops duty after fixing a accident car to make sure it runs smoothly and perfectly after such a huge accident? How did they test it without checking oil levels and make sure it was good?
I’m in the process of taking it to another shop and also contacted a lawyer to see what we can do.

Windshield repair at my home. I was emailed the evening before reminding me of my appointment. I received a phone call at 8:45 on the morning of my appointment letting me know the technician would arrive between 10:00 and 12:00. The technician arrived at 10:00 and he completed the job by 10:50. I paid $ 300. It was a painless and simple process. I would use Gerber again.

If I could give zero stars I would. When calling to schedule an appointment to replace my windshield I was hung up on twice. Finally I was able to reach someone and set up my appointment for the a technician to come to my place of work on a Friday. Friday morning I received a call by the technician, who would said he would be there to fix my windshield from 3−5pm. I called at 4, 430, and 5 no one had showed up or called me. Finally at 5 I left work and called explaining the technician never showed up so I needed to reschedule. I rescheduled for the next Saturday at my home location. Again on Saturday morning I received a call from the technician telling me he would be there from 3 – 5. At around 430 I called because I had not heard anything. The technician told me he’d be there by 520. 20 minutes later than promised, but not too bad. Finally 530 comes and he is still a no show. I call him and he says he’ll be there soon, but is stuck in traffic. Finally at 550 he arrives (50 mins later than promised) and proceeds to tell me he can’t replace the window in the dark, so ultimately I waited 3 hours for nothing. 1 mistake shame on you, 2 mistakes shame on me. Needless to say l, I will not be rescheduling with Gerber.

My car went in for repairs on September 5, 2015 and has been back in the location for exhaust system repair after a car accident and still the exhaust system is not correct. It still sounds extremely loud. The paint work was good, but the color is not exact. I picked up the car and it was not detailed after the repairs and still had body shop dust all over and inside.
I am still trying to get my car fixed so it is right!

Somebody had bumbed w my dads car while she was backing out from parking. She hit driver side front door and so there was big dent and window would not roll up and down. Also door look would not work properly. This guys (Gerber in Elmhurst, IL on Lake street) fix it very poorly. Window makes noice when rolling up and down and fixed lock is not working as smooth as the original. If they were charging insurance then i dont see a reason why it is not working as brand new? After all this suppossed to be a professional body shop and not sombody from street working on your car. To fix the window problem thry must have to remove the door panel. After 4 – 5 month i am discovering that they had broken my tweeter speaker cover and they had covered it up with probably drop of glue. The assembly fell apart and i see the poor workmanship. Thet whole back plate is missing — there should gave been a plate w pegs on which the tweeter speaker cover fastens. The outer metslic molding at the window base is pulling part. They did not glue it properly. I do not recommend this place. Take your car somewhere else where the quality of the works is like real ptofessional and not like some one doing a side bussiness. My car wss black 2001 camry and claim was thru opposite party’s farmers insurance.
DO NOT TAKE YOUR CAR HERE AT GERBER COLLISION IN ELMHURST, ELSE YOU WILL REGRET. FIND BETTER PLACE, ASK FRIEND AND CHECK REVIEWS BEFORE SELECTING.

I was paying cash and wanted them to repair my bumper without having to buy new parts, saving me hundreds of dollars. Replacing a bumper just because of a small dent and a few scratches is not worth it to me. Staff was very friendly.

I can’t give them 1 star because they really did a good job fixing the car. But everything in between was horrible. They will low ball you with a low quote so you let them start working on the car. My price double from 4500 to just under 9k. That tells you Paul (the dude that’s puts quotes together) who has been doing this for a long time is a scam. They know how to fix the cars, but they will rip you and the insurance company off on purpose. I will never ever do business with Gerber Collision as long as I live. Should have pulled out the car the min I hade a chance.

My car was involved in a hit and run and needed the whole driver’s side door replaced. Gerber did an excellent job with replacing the door and repainting the car to blend the color. They even washed my car before I picked it up. I liked that they sent frequent status updates via text. I took one star off only because of a snafu right before I was scheduled to pick my car up. I received a call from the advisor I was working with 24 hours before I was supposed to pick my car up, and he told me that the crew ordered the wrong side mirror for my car. This pushed my pick up back one full day in order to place a new order for the part and get it shipped (doesn’t seem like a big deal but I was already anxious to get it back and get rid of my rental car). I’m not quite sure why this wasn’t realized earlier in the week, as the car was out for repair for seven days. I would think somebody should be checking that all parts arrived and are correct before they begin repairs. Otherwise, good experience, and I would bring my car back here if I ever needed another repair (crossing fingers that this won’t happen again).

I was rear-​ended in a hit-​and-​run driver two days before I was leaving on vacation. I took my car to Gerber because it was recommended by my insurance company. Not only was my car ready in less than a week, they kept me informed of the progress by sending me text messages. They even vacuumed and cleaned the inside of my car. Thank you Gerber!

Truly an incredible customer service experience!!! My car was transported from the schaumburg location to the elmhurst location and as soon as my car got to the elmhurst location everything went perfectly. Ivonne was incredible, she gave me updates about my car and expedited everything swiftly. Thank you Ivonne for making my experience with gerber painless!!! Highly recommended this location!

Very disappointed in the quality of a recent Gerber collision repair made to my vehicle. After having a bumper cover replaced by Gerber, I had to return after a couple of months later for a rework because the bumper started to pop up and fall off. I stayed patient and gave Gerber the benefit of a second chance. I thought I was finally done and the vehicle was fixed right. I was wrong, now a couple of more months have passed and the bumper cover is popping up again! To make matters worse, I can’t even get the Elmhurst shop manager to take a phone call or return a call on a message. After alerting State Farm this morning, I just received approval from State Farm to have my vehicle repaired correctly by a new collision repair center of my choice. Do yourself a favor and skip Gerber for collision work. There are literally hundreds of shops across the Chicago area that will get collision work done right the first time and they will also be there to support their customers when something does go wrong.

Had to return to Gerber fix the issue. Once again they met with a condescending attitude from the shop manager. She needs to go. Everyone that thinks she is competent needs a reality check. I am contacting my insurance co that referred me here. Hopefully my agent will think twice about this company. Don’t walk, run from this location. Apparently the parent company supports their employees to treat each other like crap. It shows in their customer service.

I have recently had a poor experience with Gerber glass installers based out of the Elmhurst location. It went wrong from the start with my installer being 4.5 hours late without appropriately communicating this.
When scheduling this appointment, I asked to have the Mopar glass installed (there are styling differences and my insurance company agreed). You can see where this is going. The wrong windshield was installed.
Upon removing the tape around the windshield this morning, I noticed several scratches around the windshield that were not present prior to installation of the windshield.
My advice: Look elsewhere for your glass installation needs.

I had some problems with my original repair but Diane took great care of my and repaired my car promptly and even covered the cost of the rental. She did an excellent job in addressing my concerns and giving an awesome resolutions.

I can’t believe it, but we’ve had to go back to Gerber. TWICE since my original review. Last summer for my husband’s car (another rear-​ending) and then, a few weeks ago, my car got hit feet from the office building I work in by an idiot who disregarded a stop sign.
And again, Gerber makes it painless. They do great work — my passenger’s side door is shiny and new — and the car rental is a breeze with the attached Enterprise. They also call regularly to give you updates and let you know when your car will be ready.
I hope our cars don’t continue to be idiot magnets. But if this should happen again, it’s nice to know we can count on Gerber to make things right.

So on my way to the fantastic Unilocal party in Naperville a few weeks back some dingus rear ended me while I was stopped at a red light.
The damage was minor, but looked bad, and since the other guy was 100% at fault, might as well get it fixed and forget it ever happened.
So when the other guy’s insurance asked me where to get an estimate from, I knew Gerber was the place to get it done.
They do excellent thorough work. No cutting corners here. Apparently a lot of places when replacing your bumper will really skimp on the job, only painting over parts that were replaced or only painted parts you’re *likely* to see leaving uneven edges or whatever. These guys get behind the mudguards into all the spots you’ll never look at it and my car looks brand new… or at least the bumper.
As for customer service, they’re wonderful. The main estimator guy could not be nicer. It’s clear he knows no matter what the case, getting collision repair done on your car is stressful and he is quick to put you at ease about everything. The woman at reception, also very nice and not in a fake way, in a comfortable pleasant way. To me, this all makes a huge difference.
On top of that, they actually called me, just to update me on how it was progressing. They didn’t have an actual time it would be done, they just wanted me to know hey, they replaced the bumper, they’re painting it now, you should definitely get it sometime this evening. That’s awesome. Instead of being in the dark like any other car repair-​related place, Gerber gives you periodic updates. It’s such a little thing to do, but to me makes a huge difference.
Another plus for Gerber is that it’s conveniently attached to an Enterprise Rent a Car. So if your car will be held up for a long time, you can walk ten feet and get your rental arranged. Really nice.
No one wants to have to get collision repair done, but I’m hard-​pressed to think of a better place to get it done. Especially if someone else’s insurance is paying for it.

I had my car stereo and entire center console area (heating unit, vents, etc.) stolen out of my car. Gerber was professional and efficient in getting an estimate, dealing with the insurance company, and repairing it. I was particularly happy with not having to deal with the insurance company.
The repairs were delayed slightly because of some backordered parts. Although I don’t think this was their fault — the nature of the damage to my car was pretty unusual and there were a lot of parts to replace — I wish they had told me this fact earlier so I could have picked up my car and avoided an extra day without it.

All though I wasn’t happy to have to go in and get my winshield replaced at all, Gerber made the whole situation relatively painless. The staff (both on the phone and in person) were polite and helpful. My windshield was fixed within an hour of me dropping it off, and the price was extremely reasonable.
I didn’t use it, but I know they offer on site service at your home or job too!
Highly recommended for anyone that needs auto glass repair.