Pro Custom

We originally contacted these guys after a few of the well-​known shops in town either didn’t return my phone calls or couldn’t do the work we needed done on the RV. Pro Custom was very prompt in getting back to me, going over the cursory to-​do list, and getting us on the schedule when we knew we would be in town.
The biggest problem we had was in getting started on the right foot. There was miscommunication between the sales and service guys about the scope and schedule, so the rig sat untouched until we were back in town to check on it. However, once we cleared all of the up, we got most of the work we wanted done in the right time frame.
Like a lot of RV shops, they have hookups on site so that you can stay with your rig while they’re working on it. The guys were always careful about everyone’s pets, electrical needs (leaving refrigerators plugged in, etc.), and sleep schedules (they do start work by 7:00 if you’ll let them in). The bad news is that the shop is near the expansive Elkhart rail yard, and the squealing of train brakes goes on 24 hours a day. You’ll want to keep your a/​c fans running or make sure you have white noise or earplugs to sleep the first few days.
Where Pro Custom really shines is in the quality of the work. Our to-​do list included some new appliances and exhaust fans, tearing out and re-​wiring for relocated TVs, and a bunch of maintenance. The custom woodwork done that blends seamlessly in with the 15 year-​old cabinetry surrounding it. The electrical work disappeared just like it should, and they were very cautious about keeping the systems balanced. Everything looked great when they were done. They had recommendations for care and feeding of these projects and for the ongoing to-​do list. The crew are completely professional and good at what they do.
RV projects are a lot like home projects– plan ahead to get the contractors scheduled, pad your time and expense budgets by a small percentage to account for unforeseen surprises, and communicate with the crew often to make sure the project stays on plan. Once you go in with those expectations, you’ll be happy with these guys’ work.