Sutter Medical Group

If I could give this place zero stars I would! The staff is rude and have no clue what they are doing! I brought my daughter here about 4 times now, but will be looking for a different clinic to go to! Very disappointed.

Came in to get a chest x-​ray today and to my surprise it’s busy. I have come here in the past on several other occasions and I do like that no matter how many people are waiting, they get you in and out in a reasonably time frame in the x-​ray department, but I’ve never waited more than 15 minutes to get anything done here.
This place is always busy because they have regular doctor offices along with pediatrics, surgeons and Occupational services ect. Lots of different services in this building. Its always clean every time I’ve ever come here. The people that you come across are pleasant.
The atmosphere is very peaceful and I like that the employees are professional and helpful. The parking can get crowded because it’s always busy here, but the parking lot is pretty big. I don’t mind coming to Sutter Medical Center.

First time patient. Apparently there is a 10 minute late policy. I arrived 13 minutes late with three kids in tow. Jennifer Turner so nicely shooed me away because how dare I arrive to pediatrics more than 10 minutes late. Thank you for your complete understanding that mommies with little ones may actually arrive a few minutes past your not posted late policy. We will be changing practice groups immediately. Do yourself a favor. Find a caring medical group. This is not it.

Like the medical center and only wish it had a pharmacy onsite as well. The lab and urgent care are super fast and Drs are really nice and knowledgeable. Their pediatrics dept is amazing and staff are friendly

Horrible place !! obgyn department needs to train their nurses on customer service … When a woman is pregnant for the first time. They have so many questions that required attention. A nurse here
Was rushing and giving attitude … If you don’t like your job quit please ‚. Is a disservice to all pregnant moms to be so unprofessional. Never going back there ever again !!! What a terrible first impression… Trying to schedule an appoiemt here is a joke … Also you can expect to always be seen by a different doctor that has no clue as to what’s going on … Last time I went in the doctor did not Even measure my baby and did not discuss how many weeks I was the growth etc … I’m not sure what the rush is …

Dr. Rachel Greene Nyonnoweh is amazing she’s probably the most understanding and caring dr I’ve ever met in my life! I felt totally comfortable with her and she didn’t make me feel like she was rushing or judging me what so ever. I totally would recommend her for everyone who is looking for a primary dr! You won’t be disappointed.

Turned away at the desk from my appointment because I did not have the accepted supplemental insurance. I said I would pay for the extra and to just give me a receipt for Medicare. «We don’t do that.» Boom cancelled. And wrote my doc a letter, did not have the decency to call or send an e mail back to me. I will be finding a new group, away from Sutter.

Know we all know going to the doctors is not a fun adventure so naturally I was not really excited to go here for my physical but was I proven wrong. Everyone that I met was super friendly and really wanted to help. Was first helped by Salina in the work health area then had a quick X-​ray. My last stop was the lab for get a blood draw which was painless and done to perfection. Did not feel a thing.

This review is for the Obstetrics office. Specifically Robin Plescia-​Adams. I recently moved to California & was referred to Sutter. I had my records transferred over by my previous dr & was told that Robin would need to review my records before I was allowed to make an appt. Records were received November 14^th & by November 26 I still had not received a call. I called everyday for an update & was told «Robin still has not reviewed your records». I asked for another dr to take over my paperwork & was refused. Again told by the receptionist that Robin was the only person who could review my records. Per the policy set by the office she had 5 – 7 days to review my records. That would give her until the 24^th. I called the 26^th at 8 am & was told she was in a meeting & would be getting a call back. At 1:30 I was told that she still had not reviewed my records & would be going on vacation the following week. Only then did the receptionist agree to set me an appt w/​another Dr at a different location. Ridiculous. I told the staff from day one that I been recently hospitalized due to dehydration from morning sickness & put on strict monitoring. Their suggestion was to go to urgent care if I had any further issues. Poor customer service & communication. I would strongly advise anyone to search for another OB office. I’ve already filed a complaint with my insurance & w/​their advocate patient services.

I’m so thankful for kind, compassionate & caring doctors & nurses!
After having a horrible experience with another practice (long story short… I was pretty much told to give up hope on certain things happening at this point in my life) I decided to get a 2^nd opinion!
Happy I did ! Instead of writing me off, Dr. Knopf listened to me, wanted to give me answers, ordered lab work, and was very optimistic. Good news or bad… I at least I’m getting answers!

Not very happy with the receptionist at Occupational Health Building 2. Been here three times and her attitude remains the same rude and unapproachable unless you have to (I have to talk to her because she’s at the window). You have to sign in, they are right in front of you and don’t even say hello or anything. She actually almost forgot to check me in for my other appointment had I not reminded her 15 minutes after I signed in.
Again, today, I had to go up to the window because she simply takes the clipboard and doesn’t call my name. Gets upset because I ask her if I can check in and opens the window and says «you’re aware your appointment is at 215 right? «OF COURSE IM AWARE. im probably one of the few that actually listens and arrive 15 minutes before my appointment.
Learn how to treat people right from the get go and maybe you’ll have a better attitude from me. I hope I dont have to give any stars for this. But if I have to of course it would be one. Thumbs down for your customer service.

Went for the first time to see Christina Knopf today and it was a good experience. She made me feel comfortable. I did get a little confused on what to do when she was finished (check out) but hopefully if anything was forgotten they will tell me. As a doctor she seems great and knowledgable and I appreciate honesty and she is that. Good bedside manner

The facilities are very new; the staff tends to be polite, and the doctors all seem friendly and helpful. Unfortunately, the care they provide here is extremely poor. I’ve been misdiagnosed multiple times and made to feel much worse physically.
OB-​GYN really was the worst. They misdiagnosed me not once, but twice. The first time, one of Dr. Elizabeth Gonzalez’s nurse relayed test results to me on the phone and drew conclusions that she apparently had no business drawing. She was trying to be helpful and was not totally wrong. Yet in trying to clarify her nurse’s statements, Dr. Gonzalez ended up giving me information that was over broad and totally misleading. The second time, I went in to see Dr. Rosalini b/​c Dr. Gonzalez was unavailable and she flat out misdiagnosed me. She was in a mad rush to get in and out and was not keen to spend time to answering my questions. As it turned out, they already had all the (mis)information in their files, and if Dr. Gonzalez had not drawn the wrong conclusions and Dr. Rosalini would’ve paid more attention, the misdiagnosis would not have occurred.
The entire experience was extremely stressful and emotionally taxing. Yet after Dr. Rosalini’s misdiagnosis, Dr. Gonzalez kept telling me to «move on.» While she was not hesitant to criticize her nurse on the previous occasion, she was all together unwilling to take responsibility for her own misstatements and Dr. Rosalini’s misdiagnosis. Well, I did move on – I found myself a much better doctor elsewhere.
My experience with primary care is only a little better. I’ve not been outright misdiagnosed, but I have been made to feel much, much worse from the meds they prescribed. It was unclear what, if anything, they did wrong, but my physical discomfort was a direct result of the treatment they prescribed. In the middle of my agony, I called their night-​time phone number to seek advice, but it took more than 3 hours for a doctor to get back to me. Apparently, they had technical difficulties and the doctors were not getting the messages. So if you were a patient that night, you were plain out of luck.
On a different occasion, I had gone in to see Dr. Jauregui about getting a physical therapy referral for a knee injury, and everything she said to me was just not credible. I’ve had plenty of sports injuries in the past and am familiar with the advice that doctors and PT professionals usually give. I almost always defer to them. Dr. Jauregui’s pronouncements were just totally out of the blue. Not surprisingly, when I took the meds she prescribed, they were entirely useless.
Thank goodness none of the misdiagnosis or mistakes at Sutter have caused any permanent harm, but you don’t want to repeat my miserable experience. SEEK CARE ELSEWHERE.
To be fair, I have had good experiences with Dr. Juozokas and she’s one of the few people at Sutter who did not make my life miserable or make me physically worse when I sought treatment.

Came here for the urgent care center when I was deathly ill and couldn’t go to work. The urgent care center has you sign in and then you wait in line to see a doctor or nurse practitioner. I arrived at about 5PM and waited 45 min to be seen. I expected such a wait, but it is far better than going to an emergency room and waiting hours.
The NP I saw was very knowledgable and quick to diagnose my sickness. She also gave me a letter for my work so I could prove I was sick (sick leave use). The letter isn’t required, but I like to cover myself as much as possible!
I would definitely come back here if I get sick and I can’t get an appointment with my normal doctor.

I’ve been coming here for my regular checkups for years. The more they expand, the better it gets. It’s kind of a 1 stop shop. You can see your doctor, get xrays and sonograms, have lab work done, all in the same place. Now they have an outpatient clinic.

The staff at Occupational Health is a complete joke. I arrived at 12:14 for a pre employment drug screen with only ONE other person in the waiting room. I did not get called in till about 1:35! The staff showed no concern and were very unapologetic. I don’t know the in’s and out’s of drug screens but I am quite certain it should not have taken as long as it did. Highly unprofessional.

This place is very nice. Not crowded.
Free WiFi!

A wonderful medical building. Two of my physicians’ offices are located here. There is also a Sutter Lab here with a beautiful reception area. Very short wait times.

LOVE SUTTER
been going to this plaza since it only had «Building 1» ;-)
now my PCP is in building 2, the new building is clean and a good looking building, glad they are expanding cant wait to see what the surgery center will turn out to be, also an urgent care just opened up there!

I never appreciated Sutter’s medical group until I went to an non-​Sutter urgent care, a non-​Sutter emergency room, and a non-​Sutter pediatric office. I now see the value of Sutter: speed of taking patients in, reducing the amount of sick people in the waiting room, sticking to appointment times, quickly getting you the medicine order, talking with you as a person and not a number, etc. Go try somewhere else and then experience the Sutter difference. I’m happy to be a patient of theirs for over 14 years.