Kaiser Permanente Elk Grove Medical Offices

UPDATE: Back for a BP check today and once again an attempt was made to change my prescribed medication by a non MD! I was told a nurse practitioner would review today’s results and let me know. I told the tech that I will not accept a non qualified individual, e.g. someone who does NOT have an appropriate MD degree and certification. 5 minutes later the tech returns with paperwork that has changed my prescription. I asked if my doctor has ordered this change and has he seen this change since his name is on the paperwork (printed, not signed)? The response from the tech was no. What part of my objection to having someone other than my doctor change my prescribed medication… and by a non MD!!! Shame on you Kaiser Permanente!!! A formal complaint has been filed with Member Services.

Deplorable sums this Pediatric Department up. Came in to see Stacy Walton. What a joke. Phony phony phony she is. Her bedside manner is completely lacking and so is any compassion. She spoke condescendly and was a snit to put it nicely. I didn’t trust her or her judgment. She didn’t listen. She wasn’t there to help my child out. Was a complete waste of my time. This whole department is horrible. No one was there to care or actually support the patient who has multiple medical issues. If you’re a complex case don’t bother coming here. No one seems to know how to get things done and what the process is. They are extremely disorganized, couldn’t follow simple instructions, and rude rude rude. No compassion or concern in delivering excellent customer service. They screwed up my child’s prescriptions and ordering of durable medical equipment. They are not held responsible for their nonsense. No wonder so many people I know and have heard have such a disliking to Kaiser. They hire a bunch of incompetent freaks who not a clue what they are doing and from the looks of things they got their education from a Cracker Jack box. I am so unnerved. I filed a complaint. I didn’t walk outta here I RAN. Never again. I would never recommend this pediatric department and most certainly not Stacy Walton. Shameful.

Good and nice front desk people. Doctor is friendly but seems to rush you out. Pharmacy gets busy and long. This is my main frustration is w/​the pharm. There is a pharmacy clerk who is very rude! She checks you in and is African American woman in her 40s. One time she got impatient with an elderly customer who was confused as to the process or picking up her meds. Yelling at her! Then today I asked a simple question, because I wasn’t clear as to the process. Me: «so when I see my name on the screen I get in line right?» Her, «if you want» very rudely and with attitude for no reason. As if,“its up to you I don’t care”. Very unprofessional, upsetting

I don’t have Kaiser but I assist my Uncle who does. He has Psychiatric issues, had the same diagnosis for over 20 years and the yahoo at Kaiser jumped the gun and pulled a new diagnosis out of his hat — after one visit. That cause his therapist at Kaiser to fire him as a patient.
It took a long wait to get an appointment with another Psychiatrist and after the initial visit, it was 4 months of email, a phone call and waiting for another appointment only ho be told she doesn’t work there anymore. Thank goodness she is good at her job and came to the conclusion the we already knew (about his diagnosis) and straightened it out.
Now Bob is on the edge, first from having a Dr that won’t see him and now knowing he doesn’t even have a Dr anymore. The wait for a new Psych Dr is 3 months.
Meanwhile, I’ve watched Bob go from a person steady doing fine to failing. Also, we tried to pay cash to a Dr outside Kaiser but no one would see him because he «belongs to the Kaiser system»
Please don’t get Kaiser if you need Mental Health Services.

Kaiser sucks!!! Does not deserve any star of any kind!!! Won’t let me post unless a stupid star is marked.

I have had bad experiences with kaiser since getting their insurance this year.
To start off, I thought that it was great that I could have my prescriptions transferred by filling out a form. The pharmacy called me to confirm the list of medications and let me know of the 3 day process it takes to get a confirmation from both my old and new doctor for approval. This was no problem to me as I know that these requests go by the order in which they receive. The pharmacy asked which location should these refills go to, and I asked for the bruceville location in Elk Grove. As I came into the Elk Grove location, I was told that the prescriptions were sent to the south Sacramento location, and that I had to wait at least 30 minutes for the sac location to approve the transfer and then they would have to fill the script. At that time, I wasn’t bothered by it as I know human errors do happen at a workplace.
Next, I see my doctor for a checkup and later I receive a voicemail saying a follow up visit is needed. They went ahead and told me that my appointment was scheduled and to call back if the date/​time does not work for me. The time did not work for me so I called the department’s direct phone number and was directed to their patient call back line. I left a message for them to call back to reschedule but did not receive a call back from them in time before the appointment. I then receive a message from them the day of the appointment, saying that they were expecting to see me that day. Fast forward to now, I have called the department 4 times and have left 3 messages and one email with no response.
Third issue: it is now refill time for my prescription. I go into the pharmacy and ask to set up home shipping for my prescriptions. They set it up and told me that it takes aprox one week for my order. 4 weeks have gone by, so I call to inquire. I was told that my refills are not set up for shopping and I have to walk in to pick up my scripts.
Overall, 3 of my 4 encounters were negative. The doctors and staff and nice in general but everything else seems to always mess up.

This review is specifically for the Optical department on Wyndham Drive. The staff is friendly and there are plenty of staff members on duty so I didn’t have to wait very long to be served. The selection of frames is pretty good — not as big of a selection as you would have at LensCrafters or other dedicated eyeglasses stores, but adequate for most men. Women may find the selection of frames too skimpy. The Wyndham Drive Kaiser building is one of the smallest Kaiser facilities in the Sacramento area, which may explain why the Optical department is on the small side. Other area Kaiser Optical offices, like Morse Avenue or Roseville, may have a bigger selection.
I have been a Kaiser member my entire life and have worn eyeglasses full time since 4^th grade, so I have several decades of experience with Kaiser that allow me to state that Kaiser Optical has always been one of the most expensive places to purchase eyeglasses. Almost any other glasses place will put at least a little less of a dent in your wallet. I only buy glasses from Kaiser because it’s the closest option to my house and I have Vision Service supplemental insurance from my employer that covers 80% of the price.
The only serious beef I have with them is that they charge $ 15 service fee on top of the already high price for the lenses when you want to re-​use your existing frames. My order came to $ 189, for the lenses and the re-​use frames fee. A typical on-​line eyeglasses lab quoted me $ 155 for the exact same lenses WITH a new frame of the type I like. I have seen ads for local places for single vision glasses, a complete pair with Transitions photochromic lenses and frames for $ 129. So Kaiser is definitely expensive.

It’s a love and hate relationship. I love the doctors and staff that work upstairs but when it comes to the pharmacy it’s nuts. I had to pick up eye medicine for my son, I stood in line for 10 minutes to check it in, they told me to wait 15 mins and I will get called back up. Well I waited 15 minutes, no one called me back up and I waited hoping someone will. Another 15 minutes went by and I went back in line for about 10 minutes again… And apparently it was the people who were administrating the medicines fault for not writing that it was done. I waited in the pharmacy longer than I was upstairs at the appointment… Wished they would have a better system because I hate going downstairs for medicine that’s needed for my children that I cannot wait for it to be mailed in.

I visited this Kaiser to participate in a Mommy and Me classes. I walked in a little late. The class room was packed! Mom’s were in a big circle with their babies and blanks. At the time I couldn’t tell who the instructor was because she kinda blended in with everyone else. Nonetheless, I did not feel welcomed at all. The mom’s gave me snotty dirty looks and NOBODY greeted me. Not the mom on my left or right, not the instructor, not even the mom who invited me. It was so rude and ugly! I couldn’t help but notice I was the only mother of color… It shouldn’t matter but I think that day it did. 1 baby even crawled up to my baby’s stroller to play and his mom quickly picked him up and said «no no no”(making absolutely no eye contact with me). I kept my baby in the stroller and we left shortly after we got there. I plan to attend future Mommy and Me classes, just not through Kaiser.

Out of all the Kaisers I’ve been to, Elk Grove is my favorite by far. This one seems smaller maybe, but I like the location and the guy at the front desk always greets with a smile. My doctor is amazing, I love her. The receptionists in her office are pretty sweet too.

I have been coming to kaiser all my life and I’ve never had an issue with them I’ve gone to many locations, south sac, north sac, Elk Grove. Roseville. And none of them have dissapointed me. The doctors have been really nice and now that I have my own children I’m bringing them here. Of course they cry when they get shots but the nurses are always very kind and try to comfort them.

Tgry suck at dealing with pain management. Discharged me without giving me pain medication until I get another doctor

The nurses, doctors n assistance r very helpful. My Doctors R ALL In This Facility. Very convenient. N the pharmacy is here too.

This hospital is pretty clean. Doctors here are really nice, helpful, and patient. The pharmacy seems like its always busy because of the really long lines. I like the frames and lens that this place sells.

Saw Dr. Susan Boone. Awesome. Short wait. Friendly, efficient, knowledgable. This was the first time we saw her. We’ve been to this facility often. And always find the people there friendly & helpful. Great Drs.

Dr. Hyunh in adult medicine is great! You can tell she genuinely cares about her patients. I’ve been with Kaiser my entire life and no other Kaiser care is better than the care I’ve received in Northern California. Just recently moved back from Hawaii and I have much more peace of mind and feel well cared for, like they actually want to figure out what is going on with me.
The pharmacy was great as well, very informative, organized, helpful and QUICK!
The lab is much more organized than any other labs I’ve been to. I just wish the phlebotomist would have been as friendly as the rest of the staff.

I’ve gone to Kaiser pretty much my entire life, and this has been the location. It’s gone through a little facelift with the new parking garage (a huge plus), but it’s still the same ol’ dependable Kaiser.
The best part is you can schedule an appointment online or via phone. Pretty awesome, and incredibly convenient. The staff has always been very polite and understanding, and I’m usually in and out pretty quick. Although there has been times I’ve been here for an hour waiting. Just the name of the game.
And they’re incredibly flexible, for example my most recent experience. Today I needed a checkup within the next few days — that’s way too short notice, by the way. Even though my normal physician was on vacation (aren’t they always?), they set me up with another physician that would see me… two days later! I lucked out.
I needed a certain form filled out by my college, and they made me turn it into Medical Secretaries (a stupid formality, but I digress). That was painless, although the wait took a good thirty minutes.
Their flexibility in appointments is admirable, if not impressive. The wait may be the only downside… but c’mon. It’s a hospital. What do you expect?
P. S. If you don’t know where to go, ask the kind gang of older gentlemen at the information desk. They’ll give you a pat on the back, call you «sonny boy», and give you a nice toothless smile. Love those guys.

I mostly use the
website for scheduling appointments, refilling prescriptions, and e-​mailing my doctors. The Davis pharmacy is closest to my work but when I’m in Elk Grove, I see my primary care physicians in person. If you have to see just the nurse then there’s no copay. Pharmacy 1 here at the Elk Grove medical offices gets pretty busy though, especially late afternoon/​early evenings. They accept FSA debit cards but not for OTC items.

Awful experience at Kaiser Optical sales at Big Horn. Went in to see if they can repair my son’s glasses. I signed in and was made to wait for 20 minutes. The receptionist was on a personal call (as evidenced by the giggling– Le Vonne). I was bypassed by one of the sales people when the guy she knew who came after me was called in first. I found out this lady’s name was Lynne Shaller. Then, when I was the last one left, and she was available, she walked out (maybe to take a break? who knows). Another 15 minutes and I couldn’t wait anymore so I walked out.
As I was walking out, this Lynne lady walked in and as I glanced at her, she glared at me. What the heck was that for? People like her should not be working in customer service.
Bottom line: I waited over 30 minutes and didn’t even talk to anyone. Awful! And I came in at a not-​so-​busy time of day too. Not going back there again.

Ohh Kaiser, how I love you soo! I have never had any bad experience with Kaiser in the Sac/​Eg area. This review is strictly for the Optometry and Optic Department at this Kaiser location (Bond).
My appt was at 2:40, I arrived here at 2:15 and immediately checked in and within 5 minutes I was ready to be called to the back. This place is clean and absolutely organized. Every staff are efficient and are all also very helpful to me. During my eye exam my dr made sure all my questions were answered and she made sure I was comfortable the entire visit. At the Optic dept, they have a lot of frames to choose from! I mean a lot! It took me over 20 minutes to pick one… I ended up choosing the same frame I had just different color without realizing it until they told me. I just love them Juicy frames!
Kaiser! 5 stars! Enough Said!