Service was TERRIBLE! They had 1 person waiting on an entire room with at least 50 people plus managing the hostess stand. I had to go get our own plates, silverware, and had to walk up to place our orders because no one came to check on our table. Towards the end of our meal, celebrating my daughter’s birthday, the manager came by to tell us we needed to leave because they had another party that wanted our table. We had to wait a long time for any service and then they wanted to kick us out. The manager seemed clueless on how to run a restaurant.
Stephanie H.
Tu valoración: 2 Carpentersville, IL
This used to be my favorite place to eat. Then they changed the Honey Mustard… Then they took away the peanuts… I’m waiting for them now to change the pizza. Then there won’t be any reason to come here. Seriously disappointed. My family and I would come here once a week. Now we have to find somewhere else to go… Please change back!
Jennifer S.
Tu valoración: 1 Carpentersville, IL
Service was absolutely terrible! We called to see if needed a reservation for 11 people, we were told no. We went at five pm on a Sunday, we were seated semi right away. We ordered and waited and waited and waited. We had to flag down our waitress, when she came to the table the first words out of her mouth were, «I brought you three waters, what else did you need?» Ummmmm excuse me what?! Our response was that we would like another round of drinks(close to another $ 30 – 40 in adult beverages, but hey who would want to sell more drinks for the business they work for?) since we have been waiting for 1 appetizer for half and hour. Got the drinks, then waited over another hour for our dinner that arrived luke warm. Around 7:30 naturally we had had all the hospitality we could handle, so we were ready to pay. I had to walk all over the restaurant and find our waitress who then passed me on to another server to go pay my bill. Really wanted to fall in love with this place but not going back.
Mike M.
Tu valoración: 1 Crystal Lake, IL
Really disappointed. Long wait times(although tons of open tables). A long wait time for food and seating. Food was not great and pizza was cold. We had a group of ten people… waitress was nice but forgot things consistently. We will not be back. Stick with Nicks pizza.
Samantha F.
Tu valoración: 4 Chicago, IL
Usually don’t like fried food but wow! The fried shrimp were huge and delicious. Grilled chicken salad was fresh and the ranch was definitely 7 on the ranch rating scale. We’ll be back! Martha was our waitress very nice and helpful!
Peter S.
Tu valoración: 5 Bartlett, IL
We called a large group in at the last second and they accommodated us and the service and food was great. The manager walked over several times when drinks were empty to help the server and kept us happy. Will definitely visit them again.
Michael D.
Tu valoración: 4 Palatine, IL
This is hands down my go to place for really good thin crust pizza. As mentioned in other reviews the décor leaves a bit to be desired but the pizza definitely makes up for that. Gotta luv the peanuts they give each table to nosh on while your waiting as service is good but sometimes slow. If you can get past the tired interior give them a try for pie.
Amber K.
Tu valoración: 4 Chicago, IL
Great place to go with friends or family. It can accommodate large parties in the back or you can eat in the bar and watch a game. Good variety in good for people who don’t agree on what they want on a pizza, you can always get a small personal pizza for those who like certain things. The pizza is thin and tastes good with reasonable pricing. It’s not my favorite, but with so many other options it’s a great place to go.
Gina D.
Tu valoración: 5 Palatine, IL
I truly enjoyed this place. I grabbed lunch with a coworker of mine here and heard never been. There was a buffet when for $ 10 you could pick from those options and eat all you can eat. or you could order from there main menu. We decided on the buffet. Pizza, tots, etc. I can’t remember everything but I remember it was good. perhaps not the best pizza I’ve ever had. but not as heavy and dripping with cheese. I would definitely eat here again. Very good!
Rick W.
Tu valoración: 2 Lake in the Hills, IL
Do not get this place confused with Nick’s Pizza in Crystal Lake and Elgin! The outside and inside look similar, but Nicks is the real deal. We had the lunch buffet here and it was terrible at best. The two stars are for the breadsticks; which is about all I’d recommend from the buffet. They had something that resembled breaded and BQQ chicken that was mostly overcooked and little to no meat, very thinly cut pizza slices that were also overcooked on top and cold in the center. They also had something that looked like hashbrowns covered in cheese… also cold. Lastly, the salad area didn’t offer anything low cal and the lettuce was turning brown. The service was poor** and the price was too high for the quality of food. ** We were greeted with an unenthusiastic, «Just you two? Follow me.» And that was followed up with a waitress that walked by our table several times and never refilled our drinks. I finally had to flag her down to get her attention. My recommendation is to head a little further north(Crystal Lake) or south(Elgin) and go to Nicks. You’ll have a much better experience.
Karri O.
Tu valoración: 4 Crystal Lake, IL
The Mai Tai was good. Quick service of salad. Salad was small but good ranch dressing. Pizza was dry and the large is very small but tasty.
Ana S.
Tu valoración: 1 Streamwood, IL
Cant say anything about the food because after the server sat us down she never came back until 30min after we placed our order which was a grilled chicken breast and a chicken salad and told us «the cook» messed up the order so it would take an additional 10 min. Well we were starving so be got up and left the server never apologized or even asked the manager to come over… Wont be coming back i hate bad service or in this case no service.
John H.
Tu valoración: 4 Elgin, IL
Their pizza bread is basically a personal pan pizza, so i wound up obeying pizza to eat while my pizza came out. Come early if you want double decker pizza, it takes 30 minutes. Sausage wasn’t my favorite, but their pepperoni is perfect.
Katie B.
Tu valoración: 4 Carpentersville, IL
Finally tried their gluten free pizza crust and I have to say, it’s pretty good! I was sad to switch to the GF crust since their regular za is SO good, but I was pleasantly surprised to find that it’s not only edible, but actually good. Yay!
Kelli W.
Tu valoración: 5 Fort Pierce, FL
Very yummy and excellent service! Very prompt to help you as soon as you are at the table. The pizza takes a little bit to cook but you can truly customize it. Down to the quarter of the pizza. If ever back in the area I would come back!!!
Robert S.
Tu valoración: 1 Elgin, IL
1– food is pretty good 2-great place to bring kids with 3– bed service I like how the place is dress up but also had noticed not very clean.
George H.
Tu valoración: 2 Cary, IL
I can’t believe it has been five years since I wrote a review of this location… time for an update. The pizza is still great but the service, especially during the lunch buffet is HORRIBLE. They have an all you can eat buffet for lunch and the last few times I have gone there, they have CONSTANTLY run out of pizzas on the buffet. I am not talking for a couple minutes… we’re talking about 10+ minutes of no pizza on a buffet AT A PIZZAPLACE!!! When I complained, their response was, «There’s more food on the buffet than just pizza, have some of that while we make more.» EXCUSEME? Don’t tell me what I should eat, I am the customer, you’re a pizza place, get some pizza on the buffet… how about that?!?
Jennifer D.
Tu valoración: 2 Streamwood, IL
This was our first visit in a few months and the first thing I noticed was the sign at the hostess desk. They now charge you $ 2 for an additional basket of peanuts. You used to be able to get multiple baskets without a charge! How much does it cost them for a bag of peanuts? They are down the street from Fisher nuts. I’m sure there isn’t much of a cost to them! Second thing I noticed, was again about the peanuts! I watched the bus boy clean a table and bring a half full basket of peanuts back to the hostess! Never dumped them just placed them back on the shelf to be given out again! How unsanitary is that? What if someone sneezed on the basket? It is not right! Third thing I noticed, was the lack of service and then pushiness of the server. We waited 10 minutes for her to come to the table and ask for out drink orders and wanted our good order right away when we weren’t ready yet. I then waited 15 minutes to get a refill of my lemonade. Because that is how long it took for her to come back once she took our order! She didn’t bring our order to the table, someone else did. She came back 1 time to ask how everything was and then asked if we were ready for a box. We were still eating! What happened to being asked if you need anything else before getting the check? This used to be a family pizzeria now I don’t feel that!
Susan K.
Tu valoración: 5 Algonquin, IL
This place is cozy and family friendly. A nice large fireplace greats you as you walk in. There are tastefully decorated«stuffed» animals on walls and and walkways. The pizza is very good! They are not skimpy on toppings. We also enjoy the«village sampler» which is an assortment or fried mushrooms, zucchini, jalapeño popers, cheese sticks, and onion rings. The service is always friendly and fast. It’s a great place to relax after a busy day. My kids love the root beer in a bottle and the small arcade. We have been here 5 times now and never disappointed.
Laurence K.
Tu valoración: 5 Rancho Mirage, CA
I must say pretty darn good pizza. We’ve been several times and always have had a good pie. So tonight I tried something a little different. I went with a Mexican pizza. lately i’ve been getting into jalapenos so i figured why not go with a Mexican Za. well it came out I got the 9 inch which was perfect size. The crust is super thin and crisp which I love. The pizza did have a nice spice to it there were a lot of jalapenos and tomatoes black olives and cheese. quite good! I do recommend for something a bot different