FedEx Office Print & Ship Center

My patience for this FedEx grows smaller and smaller every time I go. The staff has no idea what the hell they’re doing and the only time I’ve had a somewhat pleasant encounter with anyone that works at this particular FedEx has been when they were just hired and are still being trained… have mercy on their souls. The last two trips I made here will always come to the forefront of my mind if I absolutely HAVE to go to this FedEx.
Trip 1:
I had gone online and sent two different types of papers to be printed in two different quantities. Easy enough. I set the pick up times. And I showed up 45 minutes after my latest pickup time. So to say they had more than enough time to print these pages would be an understatement. And there was literally nothing difficult about my print order. I showed and was handed one order to which I let them know I had two. An employee went to the back, got the second order, was holding the second order, and then told me he couldn’t give it to me because of the way the system works. Umm… what? I was advised I could come back in 30 minutes and try again as he was still holding the order in his hand. So yes, to clarify, the order has already been printed and I can actually see it because the employee is holding it in his hands telling me to come back. Because clearly, I live to make multiple trips to FedEx on the daily… I don’t have a life. I stood my ground and was adamant I wasn’t making multiple trips to FedEx to pick up something that’s 1. already printed; and 2. should’ve been ready for pickup 45 minutes earlier. After a whole lot of back and forth, I eventually got my papers, but the employee felt it necessary to make it clear to me he was doing something special. NO, you’re doing your job.
Trip 2:
My job needed me to switch out laptops and sent my new one through FedEx. It was delivered, I signed for it, everything was great. Inside the box was a return label for the other laptop. I put the return label on the box, put my old laptop inside the same way the new one was sent to me and drove it to this FedEx. I got to the front of the line and stepped up to the employee behind the counter, handed her my package, and said, «I need to send this out.» She took the package and then started to vigorously shake it. I’ll write that again… she took the package and THEN STARTED TO VIGOROUSLY SHAKE IT. Glad it wasn’t glass vases I made by hand. She asked me (while shaking it), «What is it?» I told her what it was and she immediately said, «We can’t send this! You have to pay for our packaging. It shakes too much.» My next words: «That’s literally how you guys sent the original package.» More back and forth, eventually I threw my hands up and said, «Nope, that’s fine. Not paying you to ship something that’s already been paid for.» I made my way to a FedEx all the way on the Eastside, and you know what they didn’t do? They didn’t vigorously shake my package and they didn’t try to tell me I needed to pay them to repackage it.
Not impressed by the staff at this FedEx at all and to be quite honest, I won’t be using them anymore. If I absolutely need to go to FedEx, I’d rather drive the extra 30 – 40 minutes to go to a different one.

The staff did not provide me many price options and were pretty short/​rude with me, even tho there were hardly any customers. I had to keep asking for different prices and the staffer waiting on me grudgingly told me my options, it was uncomfortable. I was having trouble finding the right sized box, and they did not have a staff member walking around helping customers, which would have been nice. I honestly prefer my local post office. I have not been to a UPS store in El Paso, but my previous UPS store would package everything for me, help me find the right size box, and gave me every price option possible to help me save money.

I really love the idea of «self service» but their machines are inefficient, slow, and expensive.
For example you can print directly from your USB to the copier but it takes about 15 minutes for the PDF, Doc., JPEG to load. I am only printing 2 pages that are BW so it should not take that long!
You can also print from your drop box and ogoogle drive but guess what? It is the same problem! and this time it doesn’t even open!
Okay, 3^rd option you can rent their computers and print it out. Except this will cost you $ 0.25 a minute plus $.50 for each BW copy ans guess what? Their computers are super slow and the clock is still running so you en up paying 10x more than you have to.
So you can ask the «full service» employees to just print it out for you but you can tell their frustrated because this happens a lot. They have jobs that have a deadline but now they have to stop what their doing to compensate for all the inefficient equipment in the self service area.

I mean, it’s Kinko’s… Pretty handy when you need to make some quick copies, or print a bunch of stuff without running out of ink on your home printer. I try to get in and get out when I’m here. It’s usually a task that I’m not thrilled to be doing that brings me here.