Rock Auto Group, Inc

Stopped by to view their inventory. Had a question about a car, and asked a sales person who was standing nearby. Said he’d check, and to come inside. After coming inside, we said, could you also check on one other car — he said «I’m with a customer, and was just trying to be nice by checking on the one car.» So we waited. He came back with price on the first car. I asked if there was any flexibility on the price if we paid cash. He said flat out «No — we don’t make any money if you pay cash.» Well, I guess we’ll be going up the street to the place that seemed like they really wanted and appreciated our business (and they had friendly sales people too). Sorry Rock. Won’t be coming back. Ever.

I got my car from the big tent sell at Qualcomm over I am very happy and they have help me with everything the have said so far, it seems from the reviews you can get a good deal or a lemon but that can happen at any car lot the owner here was very nice and helpful

My car broke down and I’ve been calling them to take a look at it. They can’t even call me back with a quote. I’m so disappointed it hasn’t even been 6 months and they’re soooo busy. It’s not like I’m asking them to do it for free. I’ll probably never buy a used car again.

Stay clear of this place!!! I have bought several used cars in my life and I have never had this many problems. I bought a used Cadillac for my mom a few months ago before she could no longer drive her SUV. Sal who sold us the car, showed me the carfax report and insured my mom and I that each vehicle goes through an extensive dealership inspection before it even gets placed on the lot. So fast forward 2 weeks later she started having problems with it. So I decided to take the car to the Cadillac dealership where they discovered that the car had absolutely NO oil in it and the car needs so many repairs. Now I’m no mechanic but even I can inspect a car to make sure that it has oil in it! Long story short I called Rock Auto and of course Sal who sold me the car no longer works there so I got to deal with Mike who seemed very nice and told me to bring the car in after the holidays and his mechanics would look at it and maybe they can help cover some of the work. So imagine my surprise when I go to take the car to Mike and it won’t start!!! So I call Mike like, «what can I do now?» Mike tells me I’ll call you on Monday to see what my mechanic says… Here we are 5 days later no Mike and no mechanic, I’m sorry but that’s just bad customer service. Less than 3 car payments in and 2,000 miles on the car which is a well polished turd since my mom put some work in to it and there is nothing that anyone can do because even the dealership warranty is crap.

The sales manager is EXTREMELY rude and insulting. Told my husband to «get an education and not shoot from the hip» with his offer. We DID our homework. We had our numbers lined up. But when the dude decided to be unprofessional and killed the negotiating process, we walked out. Doesn’t know how to negotiate effectively so ain’t nobody got time for dat! We’ll take our money and time elsewhere, thank you very much.

Had a great experience with Octavio. This was a first time for me buying a used car from a dealership. Everyone was friendly. It was fast and easy and they did a great job detailing the car with some of the items I asked about. I would definitely refer to friends.

I just purchased a used Lexus SUV from Rock Auto Group at a tent sale at the Parkway Plaza mall. I had an amazingly pleasant experience. I worked with Gary (salesman), Curtis (manager), and Perry (finance).
I usually find pre-​owned vehicle shopping and interacting with used car dealers extremely unpleasant. Not today. I was very comfortable through the whole process, and never felt like a beggar because I didn’t have thousands to put down, and was asking to finance most of the cost.
These guys were very friendly throughout the whole process, and were never less than completely professional.
I highly recommend.

Crooks, Bait and Switch tactics. don’t waste your time like I did.

Was working on a purchase with the dealer. They called me back and wanted more down, I told them OK. I called them back a couple of hours later to find out where we are. They then tell me they sold the car to someone else while working on the deal with me? What kind of business is this?

I have been looking for a car for several weeks. My husband and I stopped to look at a vehicle that caught our eye. Salesperson Carlos was friendly, informative, not pushy at all, and we liked that! He did an awesome job. We were pleased with our experience there, since we do not generally like dealerships. Thanks Carlos for all your help!

I definitely wouldn’t recommend this dealership to anyone. They «act» like they care for you and see what kind of vehicle would fit your needs. They are all talk, they are so quick to just sell the product (obviously being car salesman) but they could at least cover for what they say. «NOT MILITARY FRIENDLY.» They are careless. Don’t go here!

Anthony was great!!!
This place was amazing and Anthony as well as everybody there was so honest and sincere. Anthony handled our concerns very well since we questioned everything right down to the smell of the oil cap, because of being burned by every other dealer we went to. Anthony was so patient with us and that made me feel so comfortable. The vehicle looked exactly as advertised and was in great condition, not to mention the price was very reasonable. I highly recommend going to these guys. And trust me, i feel like an expert having been car shopping for my young adult for quite some time now. It can get stress full, however, this place was not.

I have been car shopping for weeks now and I had bad experiences at every place I went to except this one, Anthony was great. He was not pushy and he went along with all the weird things we were doing to check to make sure the car was the right one for me. A few other dealership I went to tried to pit me against another saying they had somebody looking at the car and if I want it it probably won’t be there, but Anthony didn’t try to rush me, he was very nice and made me still have hope in car salesmen. I have been looking specifically for a 2006 – 2008 Honda CR-​V and they had a 2008 Honda CR-​V. I am very happy with my car.

Had an amazing car buying experience with Carlos. He was completely honest with me and helped me with every question I had. And financing wasn’t stressful at all. The whole team was helpful and understanding. Thank you all for a great experience!

Phil was our sales guy and I loved the fact he kept it short and sweet and to the point, he will work with you and at the same time make you giggle a little. Next time you come here for a car ask for Phil :)

Phil was awesome, very down to earth, not sleezy, classy. place! Very fun experience I’m so happy that I get to leave with my Toyota Rav 4! They have a ton of cars on different lots nearby. You can’t go wrong ask for Phil he’s a kick

Purchased a vehicle from Rock Auto back in December and had a great experience, so great that we decided to recently return to purchase another vehicle.
Unfortunately, our prior salesman, Bijan no longer works here. We waited for Anthony to get in as he was the gentleman my husband had spoke to the night before. Anthony was running late that morning so a gentleman by the name of Phil helped us while we waited. Phil was new there and tried his best to help us with our questions but unfortunately didn’t receive much help from any of the other employees.
After waiting around for 4 hours while they attempted to get us financed (we were very upside down in our current vehicle) we were told to go home and they would contact us the next day. Mine you, it was not even 2pm at this time. We knew this meant they were done working with us but instead of being a stand up establishment and letting us know, they just sent us on our way. It has now been 4 weeks and NO CALL back from the next day. I am happy to say that we visited another dealership that same day and got into the exact same vehicle we were trying to get into at Rock with lower mileage and a lower price as well. So overall, it worked out great that they shoved us to the bottom of their pile. I however, will not be recommending Rock Auto Group nor will I ever return with my business. The 3 stars is simply because Bijan was a great salesman and bent over backwards for us. Unfortunately they have lost that prize star. He can be found at another local dealership by the way ;)
I recommend you look elsewhere for your vehicle needs.

Stopped by to take a look, I have a few different cars on the short list and figured I’d go somewhere to see them all instead of driving all over town. The salesman decided that my husband was the one to talk to, even though I made it clear that I was the purchaser. Not once did I hear «what are you looking for» but was told what I should buy. And he basically shouted over me when I tried to give him my parameters. So mid-​sentence we walked away, while your pal Larry muttered about how disrespectful I was. That was hilarious.
I’ll be buying a car for sure, but not from these clowns.

Anthony is the only person worth giving the 2 stars for.
My husband and I needed to upgrade to a larger vehicle and after months of searching thought we found a great deal with Rock Auto Group.
I emailed Anthony back and forth as he is the internet dealer. He is an awesome guy, but don’t be fooled into thinking the rest of them are!
We arrived to test drive 2 vehicles I had picked out. I did tons of research on my own vehicle and theirs and even had my personal vehicle appraised 3 weeks prior to locating this dealership.
Everything seemed to be going well until we decided we were going to buy the vehicle and they offered an extremely low trade– in on my vehicle, as in several thousand lower than we were appraised and what KBB/​NADA said it is worth. Fine, that’s how the game is played you go back and forth.
They wouldn’t budge on their price, although they mark their vehicles up SO MUCH! Check KBB and NADA before purchasing! The vehicles are not worth even close to what they price!
We decided to not purchase a vehicle from them when their financial manager came out and was completely rude.
They mentioned they were going to a tent sale that weekend and they wouldn’t have the vehicle anymore after we left that day.
Fine.
So we went down to the tent sale to see what selection and to possibly purchase the vehicle we had really liked. When we walked up to the vehicles we had previously test driven, they had MARKED UP the vehicles by 5k or more! They reassured me «don’t worry about the sticker price» and when I replied by I wouldn’t since last week it was marked 5k lower than it is today, he made every excuse on how «this isn’t the same vehicle» ok guy, I had your stock number written down and it matched… so way to be a scammer!
No way would I recommend them. Anthony should go work somewhere else.
We did end up with a different amazing vehicle from a different dealer at the tent sale and am SO HAPPY we didn’t purchase from these guys. Everything happens for a reason!

They were curteous and very helpful with our financial situation. They took the stress away from purchasing a good and reliable vehicle. If u have less then good credit they will help! This is our second vehicle from them! They went above and beyond!
Thank you guys!
Kelli R.