Mossy Volkswagen El Cajon

Would give a 0 but, it wont let me. Very bad service. Went in to have running lights replaced they quoted my 95.00 then came back to waiting room said 250.00 cause they had to drop bumper. I said no. Took car to stereo depot they did it for 75.00 all they did was put hood up and unscrewed lights and replaced. Don’t have any fuckin ideal why vw want to drop bumper. Maybe its for them to make there Quota. They measured my tires at front 4 and back 5. I said lets see what discount tires measures them at. Discount tires measures them at front 7 and back 6. I now feel a safety concern for my life. I will not be going to el Cajon dealer anymore. Lawsuit is in progress.

Gerry Green just bought a beautiful VW Beetle last sat !! Love the car the service was the best over for buying a car! Would go back and tell and one to by a car there!!!

I will never go back to this dealership again. They are shady and very unhelpful. I have a VW that I need to take in for service, but even though they are the closest one, I would rather drive to another dealership and not give them my money.

I am very happy with the car that I bought, good price. However, the sales manager had to try to trick us. 1. he printed a 400 documentation fee to make up the 250 dollar (more or less) discount that he gave us. 2. He gave us a 3.99% rate without even telling us. I was able to spot out the 400 documentation fee, yes 400. he lowered it to 80, and negotiated a 2.99% before signing the paper. But I feel all dealerships does those unethical things to see if fail into any of the tricks.

Was looking for a car that fit 2 criteria, good on gas and within the budget. I was introduced to a few choices. The sales man/​managers really listen to my concerns. They presented me with no less the 3 options. All of which fit my criteria. They were able to get me the best choice for my budget. This is the second car I have purchased from Mossy. And when I am ready to buy my next car I will be returning to Mossy again. GREAT JOB GUYS 2 THUMBS UP!

I was in your El Cajon dealership a few weeks ago to inquire about an October lease offer — a 2015 Jetta S lease for $ 69/​month. I was told you hadn’t had any 2015 Jetta S vehicles at all in October. I also brought to the attention of TWO managers that the offer on the website still offered a LABOR DAY special.
I received a call from the salesperson I spoke with the week after I visited and I told them that if I were to go to the Mossy website and still see the outdated offers that attempted to lure customers in when they can’t be delivered on — I was lost as a customer.
No surprise — it’s NOVEMBER and the offers from October that couldn’t be delivered on in October are still live on your site.
Although I will remain loyal to the Volkswagen brand, Mossy has lost a customer. Fix your advertisements — it’s misleading, irresponsible, and just plain sloppy/​lazy work on the part of your internet team.

So my experience wasn’t too bad as I knew what I wanted and was ready to buy… Bad on my part for not having my trade in tip top shape. But they did give me the price I wanted for there car. So as I wanted to start the paper work they threw me a screw ball and wanted to run my credit even though I had the check ready, they said it was company policy to ensure I was who I said I was. I don’t understand since the check is from NFCU and I have three ID’s, they said I had to so I reluctantly did it. Just beware people before you go into any mossy dealership they will want to run your credit. I have never done this before and I’m sure they just wanted to see my credit score to try to get me financed through them. But they said they do this in case my check doesn’t go through they will finance me through them as a backup. I say if my check doesn’t go through I will return the car or you can call cops on me. This doesn’t seem right so just be on alert. So before we finished the transaction I made them call NFCU to redeem the check and good thing we did because they didn’t approve that car since it wasn’t worth the loan amount I wanted. So just be careful how you finance with Mossy and yes they will make you run a credit check.

Amazing service! Meant to just take a look after making an appointment to see a car they had in inventory. I felt so comfortable with salesperson I decided to buy. All information I had ready to deal they had prepared so didn’t even have to haggle in sale. Would highly recommend.

Very disappointing when a dealer with a name like Mossy in the community purposefully deceives their customer. I confirmed this deception with VW of America (the franchisor). Shame on you for lying to your customer. The truth shall set you free Mossy!

Last Sunday in our search for new car we decided to give VW El Cajon a try.
We were assisted by Jennifer whom took care of us from the begging until we drove out of there in our brand new Passat.
The purchase went smoothly as it can be. Definitely will recommend her to friends and family members. We were very hesitant to come and look due to past negative experiences. They have a large selection of cars and trims. New and pre-​owned as well.

just wanted to drop another line about the service i have gotten after the purchase!
went in 06/​26/​2015 because my detailer noticed a paint inperfection. once again they jumped into action. josh/​scott/​bill in the detail dept. (great guy) even the GM and service manager michael got involved. they tried to fix it and could not and before i left they already had an approval from VW north america to take the proper steps to repair the car… cant say enough about this crew… guys if your going to get a VW this is the spot to get it… thanks bill for the hard work to make a customer happy !!! ill be back to check you out. if with a defect in the paint i had a smile on my face the whole way home… oh didnt want to forget Derek in the parts dept. thanks for the help and great service! this place makes me want to buy another car. you guys are the shit!!!

Absolutely appalling. RUDE customer service. A manager attempted to drive my trade-​in claiming he needs to make sure he can sell it (even though it’s obvious they’re just going to auction it) and literally pushed my gas pedal DOWN TO THE FLOOR. Complete idiot. Why is it not kicking in? because that’s not how you gas a car. You gradually increase the RPM’s to get it to full speed in a reasonable time. Next the manager decided it was appropriate to laugh and make jokes about my car. In front of me. They also refuse to do a 60 or 72 month loan on used vehicles. Even for tier 1 credit applicants. First place I’ve ever heard of that. Totally shady and a sad representation of the Volkswagen name. Disappointed to say the least.

I was in the market for a new Volkswagen Jetta, as mine Nissan was going on 10 years old. I looked at TrueCar to see what a new Jetta would set me back. Having never used this service I found it to be very straight forward. Where’s the catch? I was wondering, I’m sure I’ll find out a t some point in this process. As soon as I sent out my info on the site the phone started ringing. 3 Dealers left me messages wanting my business. I was not ready to buy yet. I needed a few more days to research and determine if I could afford a new car or not. Two of the dealers called me constantly sometimes 3 and 4 times a day. Really? About a week later I was ready to talk, and I remember that I received a call for a Jamie Hayes. I could not remember what dealer she called from, but I knew she was the only one not hounding me. I listened back to the voice mail and she was from Mossy Volkswagen El Cajon. The 2 other dealers who obviously had nothing better to do then call me morning, noon and night where much closer, I decided Jamie was the best way to go. Guess they are not busy selling cars. I Unilocaled Volkswagen El Cajon and saw many great reviews and many of them mentioned Jamie Hayes. I called Jamie, and even though she was out of town, she answered all my questions and provided me with great information. I hate buying a car. I would rather get a root canal, but Jamie made me feel like I could work with her. So I made a vague appointment for when she would return, and told her I would call her when I had a better idea of an exact time. I meet Jamie at the dealership and she was very down to earth and personable. The buying process was easy and straight forward. Absolutely no surprises with the TrueCar quote. There was a misunderstanding with one added feature. Scott, the GM, and I were able to meet in the middle and it’s all good. Jamie was so sweet about it and felt bad about the misunderstanding she offered me a full tank of gas when I returned to have the car detailed. I was attending a Padres game that night and I was out the door in time for the first pitch. Cesar did an amazing job of getting me through the paperwork in record time. Jamie really made the my whole experience a great one, and I recommend if you’re in the market for a car to give Jamie Hayes a call at Mossy Volkswagen El Cajon. I could not be happier with my purchase.

They made buying my ’15 GTI a breeze. I bought a ’14 Passat TDI for my dad last July at another dealer off of Balboa and the 163, and while their facilities were nice, that’s about where their service stopped. It took 5 hours to pay for a vehicle! I’ll never go back to that other dealer, I have found my VW home in Mossy El Cajon.
I was in and out of Mossy in 2 hours once they had the exact car I wanted from their other lot. I was there the previous day and went for a test drive. They offered to go pick up the car I wanted right then, but I wanted time to get over the idea of another new car. The sales consultant, Mariah, made sure she either gave me the right info from what she knew off the top or she went and verified with her manager about options, stock available, etc. She was a delight to work with. I felt the whole staff really went above and beyond. They were all really down to earth and it was a pleasure to do business with them. As long as I am in San Diego, they will be the ONLY VW dealer I will use!

I leased my car here last April, and the leasing process was easy and went smoothly. I called back a few months later on a few outstanding issues, and was treated very rudely on the phone. So much so, that I would have rated the entire experience to date at a 2 stars.
I took my car in for its first service today, and the friendly, courteous, considerate interaction with Richard G. was second to none. His attention to detail and customer service were fantastic! Obviously very knowledgeable and very accommodating to the customer.
I also got a chance to work with Wendy, who was very friendly, and went out of her way to try and make up for the horrible experience last time I contacted the dealership.
If the benchmark of service goals at this dealership always lives up to people like Richard and Wendy, then it will be a pleasure to do business with Mossy VW.

I recently purchased a 2011 jetta from a used car dealership down the street. Being it’s used I wanted to get it looked at and serviced. They were super friendly and very helpful. It’s my first time ever owning a VW, they were helpful about maintenance and I would definitely bring my car back :)

Buying a car is always a pain in the a&@ but this time it was not so bad. Shad was our tour guide. Usually from my experience car salesmen are pushy ego filled people who make it hard to click with. Well Shad was the exact opposite, he has the perfect personality, confidence and knowledge you help you get into the VW you are looking for. It was a pretty seamless experience for us and we got exactly what we wanted.
If you are in the market for a VW, the 2015 Passat TDI SEL is the way to go and Shad is the go to guy for sure.
Thanks for the great experience

Buying your first car can be super scary but This dealership made it a fun easy experience. Shad was very prompt to address me and my mom and help us pick out a car that met my needs and wants. He kept conversation with us during the boring paperwork part and kept us engaged and excited. My mom is a very picky woman but he didn’t that get him down — the whole stuff was great to us.
My family has gone to this dealership twice now and both times we loved our service and card!

Found my use Scion XD through
, which led me to Mossy VW El Cajon. Less than a year after buying my used Scion from Mossy VW in El Cajon, I had to have the engine rebuilt. A few days ago, Manny Palma emailed me to congratulate me on the one year anniversary and to send my friends & family to them to buy a car. I told him about the work I had to have done, and he just sent me a sarcastic email! The whole experience was very high pressure. If you’re a first time car buyer, bring someone with you! These guys (including Leo & Cisco) complete the used car dealer stereotype.
The warranty covered the first 10,000 miles after the purchase date, and 3 of the 4 cylinders gave out after 11,000. How convenient! Cost me $ 3400 for a $ 9000 car. Even if I kept their elaborate insurance package, it actually would’ve cost me more than paying for it on my own due to the high interest rate.
One more thing, they sent me a happy birthday email in November even though my bday was 3 days ago. That’s just weird. If you need a car, I’d recommend you look somewhere else.

Amy was awesome! She worked all day on her day off to help me get my new turbo fender beetle! Tyler was very friendly and picked up right were Amy left off. The finance department (jake?) was able to beat my credit union finance offer and threw in an adorable heart key chain! I drove from Oceanside all the way to this dealer because of the service. I will tell everyone to go here for a VW! ;) I heart my new beetle!!! Like really love it! :) thanks!