Rancho Del Oro Towing

Worst place ever. I called to have a car towed that was in my spot. I wouldn’t have called to tow the car if there was space to park anywhere else, but all the parking spots were taken so I had to call. I waited two hours in the parking lot at 3am in the morning only to find out they didn’t send someone. Then, the lady who took the call, Felicia, says that I will have to wait a couple more hours because of her mistake. Worst customer service ever.

Best guys ever !!! Really nice and polite. Really helped me out a lot. Thanks so much guys .
Thanks Rueben for your good customer service

Hide your cars, I repeat hide your cars worst people ever rude receptionist who wouldn’t give her name, savage tow truck operators scratched my car and lied. An you guys are rude I pray whoever owns this company runs out of business. An that star is a negative because

please don’t tow your car from this company this is the worst company you will ever come across they will damage your car and they will rip you off. they are thefts.

Trashy and ghetto. They do not abide by CA law and will tow your vehicle from private property without the proper paperwork. They have been sued plenty of times and just check them out on the better business Bureau. Only trash does business with trash.

This sleazy towing outfit took my own car from in front of my house at 10:33pm tonight (8÷5÷15) and quietly did it with lights off to avoid detection. My son and daughter-​in-​law were visiting and their handicapped equipped truck was also parked in front of my house … My daughter-​in-​law is a paraplegic and needed the parking space.
The towing company’s manager was cocky and extremely rude and unprofessional and said I would have to pay $ 375 to get my 4Runner back and that I’d have to wait until midnight to get it!!!
I called the El Cajon police to report a theft because my vehicle was stolen with wallet — credit cards — computer — Nikon camera and my business documents inside.
The company is the worst and the manager wasn’t there when I went to retrieve my vehicle (a coward) and I was informed that if I waited to pick up my vehicle until the morning, I would not have to pay the after-​hours extra fee of over $ 100
I left it there to save the $ 115 penalty for getting it within one and ½ hour of its being stolen from in front of my own
This event has ruined a good evening with my family.

These guys are crooks and extortionists. They towed me while unloading my kids on New Years Eve. I took the high road, made an appointment to retrieve my car, and they wouldn’t accept my money, said their credit card machines were down. Wasted 2 hours of my time, and I’m guessing they’ll attempt to screw me again tomorrow.

Brandon Gilmore is the person who attempted to steal my car… ask for ID ALWAYS

Made threats to tow my truck because it was dusty and dirty. Registration was current and valid. Insurance is current. Truck runs but is not driven often as I am disabled. (Truck has disabled person plates). I have gotten at least 5 notices stating my truck was going to be towed.
Once I even woke up and had a 24-​hour notice I was going to be towed and BOTH my disabled license plates were missing. I have a feeling the tow driver stole the plates.

Used DAS Auto shipping to have my car transported. Racho Del Oro Towing was the pick up location. Creepiest experience ever. I could write a long review about how crazy the person who «helped» me was, but long story short– my advise to women, come armed with pepper spray. Also, DON’T come alone. Unless you want to risk having your face appear on a milk carton.

My car was towed 1÷26÷2014 because I parked in a handicapped spot inside my complex. The tow was completely my fault, however the theft of 200.00 and the completely inconsiderate staff was not my fault. Although they believe me, they will not replace my money. They actually said «We believe one of our employees stole your money, we cant prove it, so we wont pay for it». If your complex uses this company for their towing services, please encourage them to change companies. No one likes their car being towed, more importantly their items being taken and being completely violated by breaking and entering because they can.

Predators on the loose! They are the most dishonest thieves I have ever encountered. My car gets taken from my condo in the middle of the night the day before Thanksgiving. state that my permit was not visible. The afternoon before my car was towed I remember double checking to ensure my permit was in place on my dashboard. When I retrieved my car, my permit had been removed and neatly placed in the passenger side door. They removed my permit and placed it there, unless of course lamanated paper walks on its own these days. They wanted money so they took advantage of a easy target. Thanks for taking money I was going to use for my kids Christmas. You guys should be ashamed.

first, my car got towed at own personal spot. second, they don’t admit mistake, so they make you fill a form call wrongfully towed. obviously they tow just to make money. you have to pay no matter what, even if it’s their fault.

On March 27, 2013, my car was towed at Vista Capri North at 3a.m. for being wrongfully parked. That morning after finding out about my car, I arrived at Sorrento Valley’s Rancho Del Oro Towing Company to retrieve my vehicle in which I followed the procedures. CHARLIE, who was in charge that day in the office asked for my registration and insurance in which I told him that it was in my car. He asked for my keys where he didn’t even allow me to follow and left me in the front office to fill out my papers. After paying my dues and finishing my papers, he later retrieved my car and my boyfriend and I inspected the outside of the car for any damages not knowing that they would have damaged the interior. We then drove away and arrived home to find the BIGGEST CIGARETTE BURN in my car seat. Mind you, I do not smoke or let anyone in my car smoke because it makes have breathing problems. My doctor can verify that and everyone who knows me. I then called the company where they told me to go back to the place. I went back and CHARLIE claimed he doesn’t smoke either which is funny because it says on the papers that person who towed my car used a GO-​JACK; therefore, the last person who handled my car (CHARLIE) was the one who left the burn mark in my vehicle. If you inspect and smell my car, you will definitely know that it is not a smokers car. Also, I would like to add that when I was not helped the second time to show the damage, I called again and CAMBY EVANS was rude and disrespectful on the phone. The following day 03/​28/​2013 at 9:06 am, I called ROB G. (supervisor) and he was the only one who was nice and professional. Now, I do not want to take this to the court, but if I have to I will because your employees should be more professional and respectful to people willing to cooperate and pay their dues as well as, they should not be smoking in someone else’s vehicle while they are at work especially when it’s a non-​smoking vehicle. I’ve recorded all the dates and time I went there as well as all the times I called. I am ready to see what they will do.

Tim B, I feel your pain… The EXACT same thing happened to me, except I was told by the property manager I could park in her space to help my friend move in. Unfortunately, the manager had a long day and came back earlier than expected and got irritated that my car was there and had it towed. A terrible move on her part, but nothing I could do, ya know?
So like Tim B., I paid the 200 something for towing, 50 something for storage, and 110 for «after hours» fee or «gate fee» as it’s written on the paper… it all came out to about $ 380.
I thought this was really shady. Even the guy that was working behind the counter looked really shady. His blond-​tipped mullet, neck tattoo, and soul patch did NOT say legit to me.
So I did what I normally do when I feel like I’m getting it from behind with no lube, I looked stuff up… like these things they call «laws». Now when I looked up these «laws» I was pleased to find sections that discussed how much towing companies can charge.
Amazingly, they can’t charge anymore than one day’s storage fee if I pick it up within 24 hours. Hmmmm… that’s only 50 something. Why did I get charged more than that? So I continued to read and found out they owe me 4 times what they charged me since they charged me excessively. They can also face misdemeanor charges and be jailed no more than 3 months and or be fined no more than $ 2,500.
Another interesting point is what dictates the storage fees. It isn’t the towing company who makes it up when it comes to towing from private property. It’s what the city highway patrol says it should be in the area the car was towed from… which was a different area than where I picked my car up. So I’ll be looking further into that.
I’m definitely going to try to get my money back and I HIGHLY suggest Tim B do so as well.

Understandably, no one is very happy when their car gets towed. So you wouldn’t really expect a «good» review from grumpy car owner.
HOWEVER, I would have probably given them at LEAST 3 stars because they were super friendly and very professional. Also, the people I talked to via their toll-​free number were really helpful.
The BIGBIGBIG CON: My car has 3 dents that were definitely not there previously. Since my car isn’t some sweet BMW, I’m not fretting too much, but it is the principle. There is a slight chance the person who called the towing company because I parked in their spot did it, but who knows.