J & W Lumber

I own a landscape company so good suppliers are crucial to my operation. I love these guys! This is were all my lumber comes from. Their staff is knowledgeable and pleasant. Their load up time is fast. Their inventory is diverse, high quality and consistently in stock. Their prices are competitive though, they are not the cheapest. They are cool about giving free quotes. I mean what else can you ask for?! They really do a fine job.

Over the past few months I have being dealing with J&W at the El Cajon store. I wanted to get 2 Alumawood shade structures. I ordered the first one and things went pretty well although it took several calls to get everything we wanted. I then ordered another one that was freestanding and that is when the «trouble» started. My invoice showed a freestanding structure at a fixed price, all parts included (I assumed). When the structure arrived I picked it up at the store. The day my contractor came to install it, he noticed a major component was missing so I tried to contact J&W to order the missing cross beam. It took several calls to reach Jenn (who I was told is the only one that can order these parts) and then was told it would take over a week to get and I would be charged for it. Since I had to have the part I ordered it. After looking at the invoice and upon further thought I decided that the original price I paid should have covered the part. So, I again called Jenn but was told it wasn’t their fault the part was missing (I guess it was mine) and that I had to pay for the part. We debated back and forth and Jenn in disgust said something like «well if you feel that way, I won’t charge you for it» and that she did not agree with my opinion at all. I told her it was their problem and they should deal with Alumawood, she disagreed. My latest dealings was to try and order some ledger brackets, so I called and again was told that Jenn would have to order the parts and she would call me back the next day. It has been 10 days now and no return call. I then tried to contact the J & W general manager and so far I have left a voicemail and sent an email, That was 5 days ago, so not holding my breath for that phone call either. I ended up dealing directly with Alumawood and they sent me the parts at no cost! Much better customer service.

Three of us went today… my neighbor, my husband and I to get wood for our fence :) I had a blast!!! The staff was incredibly hard working with lifting cement bags like it was a bag of tiny feathers!?! The staff was very kind moving us through each area for our items of pickup making it a very smooth transaction ;) I especially enjoyed taking photos inside the tree! We highly recommend J&W Lumber to any and everybody!

I purchased a cedar fence and was very pleased. Not only with the quality of material but with Jen the store manager and all her crew. Every employee were helpful. I will return and I recommend them strongly
Good people

I’m very impressed with J&W. I received delivery of redwood that exceeded my expectations. It was all very straight and clear. Out of 60 or 70 boards, I really only had a problem with 2 being slightly warped or cracked… and they were more than willing to help me replace the boards if I couldn’t make them work on my fence. I also had an issue with one of the wood cleaners one of their salespeople suggested. They were quick to not only help fix it, but also gave me another product that worked wonders at no cost.
They have been very helpful and patient with me the whole time and I would not hesitate to buy from them again on my next project. Also bonus points — their delivery guys have been on-​time both times they came.

I’ve been going here for awhile. Generally they do a pretty decent job and have pretty decent prices. However, a few times they have given me warped 2x6s, 2x4s, and cuts that don’t measure what I asked. They have good customer service in general but not all of the employees seem to care about the quality. Just recently I asked for a cut of specific dimensions and it was literally about 8 inches short of what I asked for. They also provided me with some pretty terrible wood on that same trip.
I suspect is was a particular employee who was in a hurry or just didn’t care.
Ok to go here but check all your stuff before you leave! I’ll update this if they fix my most recent issues.

I called J&W today to fulfill a list given to me by my Building Contractor. It turns out, building lists might as well be game theory algorithms, for all the understanding I glean from them. In the words of the bard, «For my own part, it was Greek to me.» Well no, not really; in a death match between construction lists and Greek, I’d take my chances with the dead language.
That being said, Mike of J&W could not have been more patient, helpful, or accommodation. Kudos Mike, this could have been a painful experience for me, but you made it easy. You are a credit to your company; I thank you, sir!