Big Orange

I have been coming to this location for years and I have never had a problem until now. They have these two young girls working there that have no business being in customer service. First of all, I was attempting to buy a small fruit salad and to have the fruit I want in it when one of the girls snaps at me and barks «you can only remove two items from the salad» and I am taken aback by how rude she is. So, I ask what is in the fruit salad and she lists off ingredients and when i receive my fruit salad it is nothing like what she says ! Namely, she said there were bananas and there was not one single banana and second she did not say there were apples and pineapples, both of which I am allergic to! So in the end i wound up paying $ 7 for a fruit salad that i did not even eat and horrible service from two kids. Not to mention, I would have ordered a drink as well if it wasn’t for the other girl rushing to take my payment rather than asking if I would like anything else before telling me the total. Hated this experience. What a shame.

Robert and his staff are always very friendly as well as helpful when it comes to choosing a flavor/​flavors for your drink. I recommend the Chocolate Strawberry or the Green-​Go.

Got the Thai tea blended with boba. It was so good and only $ 5 for the large. So good

Last week, my boyfriend tried a smoothie…& he loved it– so I had to try it out… I ordered a fruit salad & I was impressed.
It was really fresh& the worker held a conversation with me as he cut up the fruit.
Very friendly&yummy place (:
We’re definitely coming back soon.

I’ve only tried the honeydew milk tea slush which is excellent. But their boba doesn’t always seem fresh.

One evening last week my daughter and I decided to make a quick stop at the mall on the way home from work. A few weeks before this, my daughter had to have an unexpected surgery and one of the things we’ve been enjoying as she recovers is fruit smoothies. We’ve been trying many places in search of the «best smoothie in San Diego.» So as we were passing through the food court area I noticed Big Orange and stopped to glanced over the menu. Yes, they had a variety of fruit smoothies much to our delight. They were kinda busy so we walked around a bit and came back when no one else was there. Dee, was working (I remember the name on her nametag) and I noticed right from the beginning that she seemed ‘annoyed’ that we were there. I tried having friendly conversation, telling her this was our first time there and I was asking some questions about the menu. It was apparent she was not in the mood to chat so I thought, whatever, but was thinking how rude she was and not very good at customer service. When it was time to ring us up she ask if we wanted boba added to our drink. My daughter and I looked at each other for a minute and Dee said okay you don’t if you’re looking at each other like you don’t know what I’m talking about. So, instead of telling us about boba and maybe selling us on the idea of trying it she choose to be rude and do the roll the eye thing that one of the other reviewers stated. This gets worse though, as she handed us our drink I ask if they had lids, not knowing they put a plastic cover on the cup. So she takes a straw and jams it into my cup and some flew out and landed on my cell phone. We took our drinks and got out of there quick. As we walked back to our car we were discussing what a bad example Dee was for good customer service. Now, having said all that the drink was delicious and we decided we would go back, but we wouldn’t go there if Dee was working. So a few days later we went back and a young lady was working. She was great and told us all about boba and so we tried it. The young lady had great customer service skills. I did give this 3 stars as the young lady was great and the drinks are really good. I haven’t decided if I like the boba or not though.

Saw Big Orange as we walked around the mall. I was craving a boba drink, so I got the lychee green tea with boba. The lady who was helping me was super nice and sweet. Her name is Dee who also made my drink. Took about 5 minutes or so to make.
The lychee green tea with boba was pretty good. It definitely satisfied my craving for a boba drink since I was hot. The drink had the perfect amount of lychee flavor and green tea. It was not too strong. The drink was cold too. The boba was soft as it should be and it had a hint of sweet, but not too much.
Dee also gave my daughter a happy face stamp on top of both her hands. She loved the happy face stamps. Thanks Dee! You were very nice and kind to me and my daughter. I truly enjoyed my drink. Maybe next time I am there, I will try a different flavor.

The manager dee was a so rude I didn’t know the drink I got had ice cream in it and I am lactose intolerant so I asked her to make it without it. She then rolled her eyes and made my drink again then I found out she gave me the wrong size and rolled her eyes again I was an avid customer and now because of this I will not be coming again

Tried this Wednesday night and it was really good. Now i will be a regular when near the mall.

A little expensive, they didnt have an oreo shake on the menu but the guy there made it anyway :) the two guys working today were very nice! I think they just gave us a large by default though. it was 4.99 each. But now that I’ve tasted the shake i dont mind. I just wish they wouldve asked. But overall, very great customer service :) and a very good oreo shake!

Really good tea and boba. The prices are now a little more than the posted photo. The girl working today was also very friendly. Will be going back :)

I was in east county for work and decided to try this spot because it had good reviews and serves boba. Unfortunately when I arrived my excitement was cut short by an extremely rude older lady working the counter. She was very confrontational and it totally threw me off guard — the taro tea w lychee was OK but with customer service like that I will never return.

Finally! A boba place that doesn’t cost an arm! $ 2.99 for a large size of my favorite — black milk tea w/​boba! Wonderful!

I was pleasantly surprised by the boba here. We were at the mall doing some shopping and I was feeling a little hungry. And thirsty. And hot. It’s hot out here. As we walked by Big Orange I realized they offered boba and decided to grab one. I wasn’t really expecting too much coming from a mall kiosk, but I was happily surprised!
They have many many MANY different flavors of boba, but I got my favorite — Thai iced tea. It wasn’t actually on the menu, but was listed on the Special of the Day board. They have a fun little machine that shakes the shit out of your drink and then they seal it with the plastic and hand it over. Side note: Places that don’t have those plastic seals for their boba are not okay with me. If I don’t get a cute little plastic seal on my boba, I’m not interested.
Anyway, the Thai tea was delicious and not too sweet and the boba was fresh and rich. Their sizes are generous so just one was enough for my husband and myself to share.
I’m really pleased that we have a good spot for boba close by. Even though I LOATHE going to the mall, I’ll do it if it means I get another boba from Big Orange.

There’s better places out there but this does the job when I’m in need of taro with boba milk tea. Make sure and shake your cup sometimes it’s powdery