Famous Footwear

the hispanic guy who is the assistant manager with the brown dolce and gabana eyeglasses at parkway plaza in el cajon city, ca did a bogo return and didnt let me know what he was doing until he was finished. I asked him during the return what was wrong since he took a long time with my return but he just ignored me. i felt like he treated me like a criminal. i had an online order and he wouldn’t take the invoice but said he needed my card. the shoe that i returned were beautiful but they were painful so that is why i returned it. he made it seem like i was returning the full price item to keep the the cheaper shoe at the 50% off price. at the end he handed me the reciept and said the return is going to balance out because it was a bogo. i thought «balanace out» meant that my full price shoe was returned for 25% off the original price and they would take off 25% off the full price off the second pair which i was fine with because i understand that the store would be losing out if they return the full price and let me keep the second item at 50% off because easentially a «buy one get one 50% off» sale is 25% off each item. i shop at jcpenney all the time and that is what they do for their bogo sale and if u need to return one of the bogo items they will return the one item at 25% off the original price and the return price is always on the receipt so there aren’t any confusion. this is my second time shopping at famous footwear and it will be my last which is a shame because they have nice shoes.

The employees are very friendly and helpful. There’s always a wide selection of shoes to choose from. The store is well stocked and has good prices. I bought my brother a pair of Nike sandals on January 15^th and had to return them because I got the wrong size. I had no problem exchanging them. Very good customer service here.

In need of another pair of casual shoes with a little character, so I stopped in the Famous to see what they had. This location is located inside the Parkway Plaza Mall and was well kept (
).
I looked at several shoes, and their selection was good, but I mostly Sketchers and finally decided on a pair of Relaxed Step Heisman’s on sale for $ 54 from their original prize $ 74.99 (
). I was very happy that they had them in my size, especially in medium width. I also used a $ 5 off coupon that I received via their email club.
While I was browsing and trying on shoes, I was not asked if I needed help, which was okay because I knew what I was doing. Service at the register was good. The lady at the counter gave me a $ 10 off coupon off towards me next purchase which I liked because I do plan to come in again soon to buy another pair of shoes.
Nice store.

I was in the store on May 27^th looking for shoes for my daughter who lives in Texas. They did not have the shoe in her size, so the salesperson told me she would find them in another store (if possible) and ship them free to her. She found them, I paid, and my daughter is Texas received them on Friday. Amazing service!!!
What a wonderful employee !!! Thank you very much…

For some reason, out of all the trendy discount shoe stores that are out there, Famous Footwear is my favorite. Especially because they have a pretty good website as well. If you get on their club card you can accumulate points from purchases. After a number of points you get coupons, $ 5, $ 10, $ 25 off. Maybe that isn’t a great deal for people who don’t buy shoes often but unfortunately I have a problem, I’m seeking help, lets move on. Oh, and did I mention they sell a lot of size 11’s? And you can return the shoes you buy online at the store. So if you buy enough to get the free shipping you can also save money by returning them in store. It’s a win/​win!
There use to be a store in La Jolla but they are now a Tilly’s, Boo Hoo!