Authorized MetroPCS Dealer

I have been coming here ever since and never had a problem until recently.
For the record, I love Metro PCS. I pay $ 50 a month flat fee with no tax and never have any issues with the service besides an occasional dead spot. It is the exact same service as Sprint (I hate Sprint and left them for a million different reason but that is a different review).
I bought a brand new Galaxy 6 for the $ 700+ after taxes and everything and the phone was great… for 2 weeks. All of a sudden it said I wasn’t on a network and I had zero service and the phone was completely worthless unless I was in a wifi area.
I called Metro PCS when it first started and they couldn’t help me and said I had to go into the store where I purchased the phone. I go to the store and after they wasted 45 minutes of my time they said they couldn’t help me and I had to go to a «service center». I went to the «service center» they told me to go to which was nothing more than a kiosk type bullshit stand at the El Cajon trolley station. The woman said she had no idea why the Hell they would send me here and she wasted 30 – 45 minutes of my time before she told me she couldn’t do anything for me.
Now I am pretty pissed and call metro PCS again and they tell me to go see a technician of theirs. I finally go in and THEIR technician says that I bought a shitty USED phone and that that phone will never ever work. He said that the phone was flashed and that it would never work properly and that he didn’t know why it even worked for the two weeks. I asked him if it was possible if I downloaded something that could have messed up the phone since I knew that is what they would accuse me of and he said «NO!» He said there is absolutely nothing I could have downloaded and that you have to really know about phones (which I definitely don’t) to flash it.
After finding this out I went back to the store where I bought it and told them that they need to get me a brand new phone.
They then take the phone and say they will fix it. However, I get a phone call a few days later and they tell me that I must have messed up the phone and there is nothing they can do for me. I tell them to fuck off and that THEIR technician told me they sold me a bullshit phone and they need to fix it. They said that that isn’t really THEIR technician and that is just some independent tech that they use. Again, I tell them to fuck off and that it wasn’t my friend that told me all of this but the guy they told me to see.
I have to threaten to sue them and make a few more calls AND go into the store and start yelling at them before they finally reluctantly send the phone back to Samsung to get fixed and then I get my phone back that works properly after a week.
I love Metro PCS but this store is a bunch of con artists that are selling bullshit used phones and then will try to steal your money unless you really threaten them with legal action. I didn’t really pay attention at the time but I do remember that the phone wasn’t wrapped up in the original plastic.
Screw everyone in this store and I definitely recommend going to another Metro PCS store where they won’t try to steal your money. Metro is a good company but this store is nothing but thieves!