Allen The Tailor

I don’t know why the other reviews are so slow, but I went here for my wedding. My fiancé got his suit adjusted here and they were fast, friendly and had it done in like two days.
Then I got my wedding dress altered here and even added additional fabric to customize it. I wanted lace and beads added to my dress. The owner and his wife worked with me. They gave me their honest professional opinions on my dress designs and ultimately did everything I asked. They were kind and treated me like family. Their daughter was getting married around the same time as me and they made her dress by themselves! They are very talented. One day I met the daughter and she was very nice too.
I’m a bride and I gave them my prize possession (wedding dress) and they gave it back better than it was before. So overall I really trust this place and would use them again no problem!

Had a friend’s wedding to go to. The groom wanted the groom’s men to have the right outfits so he did all the decisions. I went in to get a fitting. The older man was very fast and quick, was kind of suspicious… Got the clothes and tried them on, pants didn’t fit, not even close. Callled him up and he said to come back in. Once there he had attitude like it was my fault. Wedding was on Saturday, had to work the rest of the week and was never told when to return it but was thinking 3 or 4 days wasn’t to bad. Tuesday roles around and he calls me in the morning and leaves a rude message. I got off at 3pm. At 4:30 he calls again. I was on my way so I call him telling him I’m on my. Get to the store and he gives me a guilt trip on how the suit should have been returned on Sunday or Monday and he is now going to charge me a late return fee!!! I want anyone thinking about going here to go somewhere else. I hate doing this but this buisness deserves to go out of business… I wish there was 0 stars!!!

Terrible customer service! I ordered a suit for my boyfriend as a birthday present mid– April and was told that the order would come in beginning of June. It didn’t hit me how quickly Allen was at taking my 6 foot 6, 210 lbs man’s measurements. I put down a deposit for the suit in his measurements and waited for the call…
Come the first week of June I had yet to hear anything so I called. The shipment hadn’t arrived yet and I was told ETA would be mid-​month and I would get a call. Come mid-​month and still no calls from Allen the Tailor. I called again and this time was told it would be coming in the following Friday the 21^st as it hit the shipping port in New York. I waited some more and called back on that following Friday and was told that it was delayed and would be another week or so. I finally went in on Saturday the 29^th after still not hearing back regarding the ETA of my purchase to be told that he was anticipating getting it on Monday or Tuesday.
Monday comes around and I finally get a VM stating the suit came in but as I was working I didn’t go in until the following day. When I went in on Tuesday with my BF, come to find out that Allen had ordered the wrong colored suit and SIZE! I was very upset and irritated to say the least as he knew I had a deadline of the first week of July. He tried to play it off as though I was mistaken and then finally admitted that I was correct when I pointed out my order form his magazine. He then reassured me that the container was still at the port and he could get me the suit within a few days or my money back.
Well two days later I get a call but could not answer as I was at work. They had not left a message but rather called back a few hours later and I spoke to a women. She told me how they could not get the suit we had ordered (3) and half months earlier — I was very upset and stated this was absolutely ridiculous as I had ordered way ahead of time and now I am stuck with no choice but getting my deposit back. I had no time to find my man a suit at this point. She proceeded to tell me how she tried calling a couple times to advise me of this earlier. In fact, when I told her that no, she had called only once and had not left a message she stuttered and could not say anything than I’m sorry.
Well as it turns out, I got my deposit back no problem but that was not what I wanted. They have terrible customer service and I would never trust them again. I luckily went to Men’s Warehouse where they were able to get me a tailored suit in the color and size that we needed the very same day.

Horrible costumer service! Have this people ever heard of the word Nice?! They’re extremely rude! It’s just unnecessary to give me attitude over not bringing in my slip to pick up the tuxedo or attitude over not piking up the phone the first time! For gods sakes who does this family think they are? (family own business) no wonder big chains take over all the time! Oh and their shoes are absolutely scratched and ugly! Don’t go here if you have a choice! They’ll just ruin your day!

DO NOT GO HERE! My husband and I used Allen the Tailor for our recent wedding and it was a disaster! Literally every single step was messed up somehow. We were given the wrong color suit for our ringbearer (he was in black while all the other men were in gray), many of the suits fit improperly, we were called 7 days before the wedding with the question «Uhhh…what did you guys order again???» and it was EXPENSIVE for the service we got. Allen never wrote anything down and never communicated our order to his staff because every time we called or had to go down there nobody had a clue what was going on or how to fix our problems. Do yourself a favor and avoid this place at all cost, what a headache!