Sprint Store

#Terrible. Questionable sales tactics.
Was told I must get the «FREE» tablet in order to get special pricing on
a plan that would save me money. The «FREE» tablet was actually leased and the cost
of that lease was rolled into the cost of the plan and required a data plan.
I was told none of this. I was simply given the tablet.
I called Sprint’s customer support a few days after leaving the store, they told me I did NOT NEED the tablet to get the special pricing. Plus they told me that the store should return the tablet without any restocking fees or cost because the store mis-​represented what they sold me.
I returned to the Sprint store and called Sprint’s customer service so they could tell the sales guy what they told me. The Sprint store sales guy actually argued with the Sprint’s customer servicer person over the phone. He would not return the tablet without charging me a $ 75 restocking fee.
Sprint’s customer service told me they would send me a return packet and I could
return it that way without being charged a restocking fee. After I got off the phone
I left the store.
Sprint’s phone customer service was excellent and extremely helpful.
This store was the complete opposite. #StayAway

I went in asking for a plan just for me. However, the sales agent kept pushing me into their family plan, because according to him that was all the plans they had. I found out later that day that he was wrong. He tried to sing me up for a plan that was more than 100 dollars, because he makes a commission out of each family plan he sells. Clearly, the customer experience has no value to the reps there, only their commission. Very disappointing, especially at a corporate store.

I had an issue with my cell phone and walked into this store for the fix. The guy who attended my concerns was a trainee and he was answering politely and explained me about the issue. When I asked for a manager, he brought Jennifer who is a store manager. She doesn’t know how to talk to the customers. She was very rude and was answering me as if she is unpaid. When I requested her for call back after the fix she said she won’t on my face and later she agreed and took my number. She claimed that she doesn’t know that they can call back the customers. Wondering how she became store manager without even knowing this basic thing. People like this spoils the credit for the entire store. If you have any personal issues don’t show that on Customers.

The Sprint store on France Ave may or may not be a rock star location, but I will never know, because the only person I had a chance to talk to is «Jen», and she has horrible customer service skills.
Instead of letting them fix my phone, I walked out because of her.

I was really excited that this store was able to help me right of way when I needed service. I went to this location simply because it was close to a doctor’s appointment, and I was able to get in and out of the store, with my phone working again, within 15 minutes. The manager here is really helpful!

People! Please heed my advice. When you go to a cell phone repair store, or go anywhere with the intention of getting your device fixed please take all proper precautions! I had the best experience at the Sprint store yesterday and it was pretty easy!
1– Research your store and make an appointment online!!! Not all Sprint stores are equipped to do repairs, so just check the website to confirm. I made an appointment during the day for 5:15 that evening. When I got to the store, it was filled with about 20 people, all looking miserable. I walked right in at my scheduled appointment time and they took me back to the tech guy, NO WAIT!!!
2. Don’t be grouchy to your tech. It’s not their fault your device isn’t working! They are just trying to help you. I was next to some woman who was just swearing at the guy. Believe me, if you’re rude to your tech, they are not going to be inclined to help you out whatsoever! I was nice to my guy, and I think it paid off in the end.
3– Expect the worst, be pleasantly surprised when it’s better. I went in thinking I’d be spending a lot of money and that I would for sure have to leave it overnight, so I mentally prepared to be phoneless for a day. To my surprise, he fixed my battery in 20 minutes. The new battery was FREE.
At the end, I walked out of the store with a fresh charged battery (the guy told me he wanted to make sure I had a little power as I left the store), didn’t have to pay a dime, and it only took 20 minutes. Love this place!!!

My phone started malfunctioning this morning. Luckily I had the day off, so I rode over to the Calhoun Shoppes Sprint store to get it looked at. The person who helped me was very courteous and friendly.

Unfortunately their store wasn’t equipped to fix my phone, so with apologies he sent me to the Edina store, where they fix or replace phones.
Not the way I had hoped to spend my day off, but I need a phone. So I hopped on my bike and then took the 6 bus down there.
I walked in and stood, unsure of where to go. There were two men at a podium that stared at me, saying nothing. I awkwardly stood there with them staring at me for a few moments and finally I approached the podium.
Neither man said anything. I said «Is this where I go to get my phone looked at?» and was finally helped by getting my name written on a list.
My name was called after a few minutes. I explained to the man who called my name what was wrong with my phone, and he took me over to a desk.
He turned my phone on and watched it, and as it froze on the Sprint screen, I said «It just keeps doing that over and over again.»
To which he replied gruffly «Yeah I heard you the first time. I want to see it myself.»
Okay, buddy. Sorry to offend you?
The man took my phone to the back and came back to tell me it would take 30 minutes for it to be ready.
I wandered around the other stores nearby and got some food.
When I returned, I walked up to the podium again and was directed to the back of the store.
There were three technicians behind glass, and another one in front of the counter messing around with a bunch of phone parts. I stood and waited while one technician spoke with a customer.
The other two sat behind the glass ignoring me. Neither was typing or writing or even looking at anything, but neither even looked at me.
The technician in front of the counter actually walked AROUND me without acknowledging my presence or asking if I needed help.
I thought maybe for some reason they would only help one customer at a time, so I waited.
After the customer walked away, the man who was talking to her then ignored me. After about 20 seconds of that I said, «Hi… I’m here to pick up my phone.»
The woman in front of the counter said «Oh is that why you’re standing there? Was it here getting fixed?»
No I just thought that today was a good day to take an unneeded trip to Edina and feel incredibly uncomfortable.
I saved my smartass comment and said «Yes, I dropped it off about 45 minutes ago.»
One of the men behind the counter asked for my name, then asked for the type of phone. As he was handing it back to me he said, «Yea, all it needed was to be reset.» in one of the most condescending tones I have ever heard.
Then, he said «If they call you for a survey, just give us a very satisfactory rating.»
I think my response was something along the lines of, «Not a f*cking chance, dude.» before walking out.
I only give two stars because at least my phone got fixed.