Ideal Image Edina

I had a great experience with ideal image! I was having issues with ingrown hairs down in my bikini area from constantly shaving. I decided to get laser hair removal done. I found ideal image to be the best price! They were the only ones who did not take advantage of me. I got a really great deal because I paid them in cash. I paid for mine four years ago, and it cost me $ 1,800.00 to remove all my pubic hairs. I bought 9 sessions and that was perfect for me! It’s been 2 years since I had my last treatment, and none of my dark hairs have grown back! I do have a small amount of soft, blonde hair that still grows, but it’s minimal and not noticeable. Since I got the treatment, my girlie area is also much brighter and smoother than it ever was before! I also no longer get ingrown hairs or shaver bumps from shaving the blonde hairs! I would say that laser hair removal works great on hairs that are rough and super dark like pubic hair, but it does not work great on hairs that are lighter and softer like leg hair. It would be a waste of money. So if you are thinking a bikini hair removal, I definitely recommend ideal image.

Horrible experience. I had a skin reaction to the treatment and had it documented by my physician. I submitted what should have been more than sufficient evidence to have my money refunded and I have been in a financial dispute since. Ideal Image has not returned my calls, has provided misinformation to the company that provides credit for the treatment and has been a horrific business partner. They lied about sending me a settlement agreement and have refused to handle this matter professionally. As soon as I determine where the agreements I signed permit me to lodge a small claims action, I will pursue legal remedies (as it stands, I’m STILL waiting for the paperwork to make that determination).

I went to Ideal Image after hearing the radio ads over and over with the thought that such an established business should automatically mean they have the best tools, people, and organization. I wouldn’t say I was totally wrong on that based on my first visit. I will say, though, that by the time I saw them for a consultation, it was my ONLY consultation I had gotten from anywhere (for laser hair removal).
I decided to move forward with a package with them, and after leaving the consultation, I really felt like I should still shop around a bit as the price felt very high and it was also supposedly on one of their big specials. After doing more research and finding other places with better reviews and better prices, I decided to schedule consultations elsewhere and move forward with another place. While I think the particularities of what you’re looking for from a service — hours/​availability, friendly, local/​national, etc. may alter, I think it’s overall important to do multiple consultations to find the best choice for you.
Because Ideal Image is so nationally recognized, I would imagine their sales people could handle (at least appreciate) me doing my research. When I called to cancel with them, they did ask me to do a price match to keep my business. But, I felt as though I could’ve been offered their best price initially (not only as a paying customer but as customer who was getting a lot of areas). I felt like I was treated very rudely on the phone (the sales associate couldn’t remember who I was and that her and I hadn’t talked yet about my cancellation). Prior to speaking with her about my cancellation, I would’ve probably had a better review for them in terms of quality of service, availability of hours, and their accessibility (many locations). But, because of our conversation, I probably wouldn’t recommend them anymore, as I myself will not be returning simply because of the two-​sided service.
The biggest disappointment was the price and sales. Didn’t have much experience with the actual quality of tools and technicians.

Overall, I would say I had a very positive experience with Ideal Image. Everyone I dealt with was professional and made me feel comfortable. However, I do feel like it is expensive and I made a rash decision in the context of my initial consultation. I did like that I was able to get my first treatment on the day of my consultation however, and I like the online payment system. It was more uncomfortable than I imagined, but I didn’t need any numbing cream or other analgesics other than some ibuprofen beforehand (if I remembered) and the aloe they provide. No one warned me that the intensity gets turned up over the course of several treatments until you reach the max, so subsequent treatments are sometimes more painful.
I do feel like I had good results, but I have very dark and fairly coarse hair. I just finished my treatments about a month ago and do anticipate that at some point I will have hair grow back, but I’m glad there is the option to go in for additional treatments as needed for a reduced price.

I started my underarm hair removal in Madison WI. Love the staff at both locations and the financial consultant Jenni understands customer service. I am lucky Jenni came to Edina and I still have the opportunity to work with her.
I get that the other reviews say it’s expensive and their hair came back. However, they do tell you this before you begin your journey with them. It is not a surprise. The medical knowledge and fact you are getting a Registered Nurse each time makes me feel much more comfortable. I started I the bikini line but it wasn’t taking well so I switch switched to my underarms. Despite the underarms traditionally costing more Jenni was able to make it so I paid the original price I signed up for.
Yes you will have hair come back in but halfway through my 9 treatments I only have to shave once a month. Maybe. I say it’s worth it but don’t jump in until you have the money. They do have payment plans for everyone’s unique situation.
Hair free is the way to be!

I started going to Ideal Image in May 2014 and they are very unorganized and deceiving. First I told them that I wanted my lower abdominal treated but they started to treat me for the whole abdominal area and made me pay for it. Then, my card stopped working but they never notified me that it stopped working. So, I come into the office and they charge me &1,000.00. I never once got a call or anything to tell me there was something happening with my card. Nor did they tell me any of the five times that I got treated that my card was not working. Then they turn it on me and tell me it’s my fault! The communication there is awful. Every appointment I went, I had to wait an extra half hour to get started because things needed to get figured out which should have been figured out before my appointment. I will NEVER go there again and I would never ever tell anyone I know to go there. My suggestion for anyone wanting laser hair removal is to go to a small independent business to get treated. They’re nicer, more organized, less expensive, and probably more honest than Ideal Image will ever be.

So, I could say a lot here. I have had a good experience and great staff every time I’ve gone in, the issue really is the price and how they advertise 90% gone– I don’t feel as if they should conclude that for every person, it should be a client based assessment. It is outrageously expensive; I don’t have a lot of money and I jumped in head first to this 3 years ago and am still paying it off, for my bikini and underarms (where i still get hair)…but they are nice, at least… must be paying for that too.

Wow. Cost is 3x that of other hair removal places. Their hard sell is not appealing & if you do go in for a consult — lots of smoke, mirrors & pressure! From what I’ve read, the results do not support the pitch.

I bought a package for my underarms years ago. I have dark hair and light skin. Since the beginning I’ve lost 100% of my hair after every treatment. But a couple of months later it comes back. Now I’ve completed my 12 treatments and I still have significant amounts of hair (less dense overall), so much that I need to shave every single day. There are no hair-​free areas. I was initially told that I would not have to pay extra, and was guaranteed at least 90% removal. Now they tell me I need to be reassessed every visit (which means growing out at least 1 weeks worth of hair, gross!!), and I have to pay every single time AT LEAST $ 40 per SESSION! I could just get a groupon or a get it waxed somewhere for that cost! These people spend way too much money on advertising and give you crap service. You definitely do NOT get what you pay for.

Their HARD SELL tactics are too much!!! I called just to ask a few questions regarding services offerred. Even though I told the woman I spoke with I just wanted to ask a
few questions she immediately started with «come in for an appointment»
I told her depending on the answers to my questions I would decide if an
appointment was necessary. It was like speaking to a zombie.
She kept on with the mantra: «Come in for an appointment»
Sheesh!

So far so good– only one treatment so far. Very professional and happy! I sure hope it works! I just wish it was less expensive. A girl can wish right?