Lancaster Hyundai

No clue who this Randy G guy is, but he couldn’t be anymore wrong about the service at Lancaster Hyundai. They have fantastic customer service and always take care of me in a timely manner. They are always one of the top ranked Hyundai service departments in the U.S. and have been the #1 customer service satisfaction Hyundai dealer in the district for the last 10 quarters.
As for sales, Matt Harnish was my salesman and I would highly recommend him to anyone interested in a new or pre-​owned Hyundai vehicle. He was very professional and listened carefully to my wants and needs. Thanks again Matt and John for going above and beyond all my expectations.

The customer service here is awful. They are rude, show no remorse, and will not try to help you in the least. They offer no alternatives and make you either take off a day of work or get a vehicle from somewhere else to get any type of service work done. My vehicle is having a service issue and is not safe to drive. It is still under warranty. The only options I have to bring it in are starting a week from now and between 9am –2pm WEEKDAYS ONLY. So if you have a typical 9 – 5 type job you can’t get your vehicle serviced, even if it’s not driveable and under warranty. What a joke. No exceptions, no alternatives. They said take or it leave it, nothing they can do.
Can I at least get a loaner? Nope, not available. Can I bring it in on Saturday? Nope, even though they have hours they only do oil changes and inspections Saturday, no exceptions. So what do I do? They say, figure it out and call us back. When I asked for the service manager, he is obviously on vacation for 2 weeks. I will never again do business with this dealership in any aspect.