Lancaster County Motors

WARNING, DO NOT GO NEAR THIS SERVICE DEPARTMENT.
I had taken my car in for a wheel alignment, because of uneven wear on the drivers front tire. Waited an hour and was called to service desk. Given my keys and was told everything was ok. About an hour later I looked at the printout that comes with the alignment and noticed that the camber of said tire which was in red (out of alignment) was even more out of alignment. Went back to dealer and was told that the tire was put more out of alignment because the «techs feel it helps tire wear». Seemed strange but I am trusting. 3,000 miles later (6weeks) at my next oil change at my local mechanic, I noticed that the tire was now really wearing badly and was just about ruined. I went back to this service tech. and was told, that I hit something and had bent the strut, but not before I asked why wasn’t I told this to begin with and was called a liar, that he the tech. never told me that they purposely misaligned the front end, that it was a lie, and I was delusional. When I told them that I would write a negative review about their dishonestly a service manager came out and said the tire had a bad belt (it didn’t) and tried to smooth things over. Sorry not after I got stuck for $ 80 for a bad alignment and they ruined a tire prematurely. STAY AWAY.

DISHONEST service dept. My husband took our subaru in for a recall issue (we had purchased the car in York). A few weeks earlier, my husband had replaced the cabin filter him self (very easy to do, not worth $ 100 the dealer tries to charge). When the dealer called telling my husband that the cabin filter was «due to be replaced» he knew it was not true. He said no thank you to teh add on service and checked the filter when he got it back. They had SWITCHED HIS brand new filter for a disgusting one that had pine needles in it. Do NOT trust this dealer. We iwll never go back.

Free wifi, friwesh fruit, coffee, tea, hot chocolate, donuts.
comfortable waiting room, courtious efficient service. very respectful to middle age women.