East Hampton Cleaners

After several years of being a customer, I was happy with this cleaning service until they mixed up my dry cleaning with someone else and were unable to solve the problem and take care of me as a long time customer. I gave them 9+ months to solve the issue and after several empty promises and inability to solve the issue I would like to warn others to use another cleaning service. I am supremely disappointed in the manager who refused to accept the mistake made and to solve the problem. I know mistakes are made but what it came down to was his defensiveness when being asked to solve the problem, and inability to fix it. He kept telling me he was going to get my sweater back from the man who had it in his home and that he would deliver it to my house. I gave him 9months! He said he would do this about 4 different time. When I went in 9+mos later, he told me he couldn’t get my sweater for me and that he would replace it. Then, he apparently couldn’t get the money because his owner was drunk at a football game in FL and he didn’t have access to the money. So, he agreed the following day that he would be able to get the money to pay for the sweater. Then again, he said he would go to the house to get the sweater… after almost a year, I can tell you that is NOT an acceptable solution. Who wants something that another person has been potentially wearing for that long?! Do yourself a favor… find another dry cleaning service to use.

I don’t often review businesses unless they go above and beyond. I stopped in here with a bit of an emergency just before a wedding in need of a new button for my dress jacket… they did it in about 5 minutes and boom! I was on my way, even got to the wedding early thanks to these guys. So awesome, thank you!

I recently started using EHC and have no complaints. I am more than satisfied with the quality of work on my suits and they are the most reasonably priced cleaners in town. They’ve removed quite a few wine stains and are great people too. Highly recommended.

Avoid at all costs. Bad service, will loose clothing and then be extremely rude. An absolute disaster.