Shimmer Salon and Day Spa

Not only is your response inarticulate, but it is incorrect once again. Your lack of professionalism continues to shine though by continuing to accusing me of stealing and not paying for services which is completely untrue. Did you forget when you pay for something using a credit card or check, you receive a statement saying that transaction took place? Well, here it is. I can upload the tips I left as well, if you would like.
I’m fairly confident I’m not the one who looks like a fool.

I had a massage booked and specifically said I wanted a female masseuse. However, when I arrived for my appointment, a male masseuse was provided with no explanantion. (The woman in the front desk wasn’t welcoming either) That’s the first issue, the second issue was, he didn’t use enough massage oil which caused a lot of friction on the skin, so the whole experience was uncomfortable.

I was just here today, and love the place. I have been coming here for almost five years, and it’s just the best. Yes, Shimmer is great for men and women alike. I am always warmly greeted by the friendly staff — especially Rochelle at the front desk! Someone always offers me something to drink if I have to wait, which is never long. Over the years I have had consistently great wash and cuts from Frank, Kate, Casey, Leanne, Grace and others! They are warm, friendly and competent and I highly recommend Shimmer Salon and Day Spa! By the way… I have seen numerous wedding parties and kid’s birthday parties here over the years, which always look fun! Enjoy!!!

Had a 9:45 AM appointment– they are supposed to open at 9 AM (on Saturdays), so I thought it would be no problem, in and out. However, when I arrived promptly at 9:30, no lights were on and the parking lot was empty (although the «open» sing was up). I really needed my eyebrows done, but after waiting for 15 minutes (until 9:45) I left, because if they are not on time for an appointment, then why should I wait around for them to open (45 minutes later than posted no less)? Huge inconvenience and extremely unprofessional, so I guess if making an appointment, maybe make it for the afternoon so you know they will actually be there…

I’m not quite sure why my posting keeps getting deleted by this website so if it stays up that here is my post!!!
We went for a day of spa on this past Thursday. What a fantastic job they did on my disgustingly hideous friend and came out beautiful they really do do a great job. Great for massages and facials and will work around your schedule The owner is usually on site and will make any issue correct without hesitation. If you’re looking to have one of those relaxing days with people who care so much about you and really do want to know more them this is the place for you. when my friend was getting a pedicure one of the girls came up and asked if she would like wine which in my mind would make the day a whole lot better no worries of what is going on in the real world just where you are now. I know I will be back many more times as will my friend who is from New Hampshire and is willing to drive an hour and a half just to come to the salon if that is not saying enough in itself then I don’t know what will.
Thanks again for a wonderful day and showing someone the beauty they never thought they had:)

I arrived for an appointment at 11:30. The receptionist asked if I was here to see Grace (who is apparently the owner), I responded I am not sure I made the appointment over the phone, she looked confused and stated, alright I will tell her you are here… Waited almost 30 minutes and some stylist came over with her phone in hand and asked if I was here to see Grace. I again said, I am not sure I believe so. The stylist said, «Well she is doing someone else’s hair but she will be with you shortly.» The stylist sat me in a chair and then asked what I was here for, and then said she was going to do my hair.
The stylist proceeded to drop highlight product on my hand cast, gave me a towel and said «here is a towel». She then got it on me multiple times after. The color was a nice shade, but it isn’t very difficult to highlight blonde hair (believe me this isn’t my first rodeo considering I am a natural blonde and get highlights frequently). When it was dry I looked like a zebra.
The cut was lack luster. I only needed a trim. I wanted to feel like a «blonde bombshell» when I walked out of the salon. Instead I felt, at most, as if I had done it myself.
I will not come back ever again. Ever.

Pretty sure these girls didn’t even go to school for this, as they had no idea what they were doing… Paid an arm and a leg for a Mani/​pedi where they didn’t even clean my nails. The paint job on my hands looked like a kid did them … They didn’t even paint the full nail on my toes. And the next morning my nails already started chipping. The next day the paint just came off… Horrible. And to the owner… Don’t even waste your time responding with some kind of lame excuse like you have for all the other bad comments you got… Get better nail techs and fix the issues rather than making excuses.

i have made 3 phone calls to schedule an appt.1^st time was person answering the phone not in front of a computer to schedule… i’ll call you back — never did. 2^nd time… i’m with a customer… i’ll call you back — never did. 3^rd time i;m not in front of a computer why don’t you call me back! i dont think so! i said to the person on the phone why do you put these living social deals out there if you dont want to schedule an appt with me! she told me to ask for a refund because i would not be happy… so i did and yes she was right i would not be happy… you never ever ever have a second chance to make a 1^st impression!
my rebuttal to owners repy
OWNER: she was verbally abusive and threating that is why we asked her to go elsewhere and get a refund.
ME: i never raised my voice or used foul language or threatened anything except to post reviews online.
OWNER: we tried to apologize if there was a problem but
ME:no apology was offered
OWNER she said she called 3 times admittedly during a snowstorm and said she knew for a fact we were open
ME: Day one 1^st call: I said I was surprised the phone was answered the morning after the storm. You did offer a call back but you never did call back. If you are going to answer a phone for a business maybe you should have access to an online booking system — or just let the calls go to voice mail and return the call promptly — if you can’t do this then by all means take a message and call back as you had promised. I did not call 3 times during a storm i did make 3 calls over a 3 day time frame.
OWNER: not true we were closed also we gladly take appointments during our regular hours as i tried to explain to her we also offer online booking ²⁴⁄₇
ME: When you go to the web page and click on book appointment its just a place to send an email not select a date and time for a service — not a true booking/​appointment system
OWNER: she called early in the morning
ME: My first call to you was at wednesday 2÷5÷15 @ 9:16am, 2^nd thursday 2÷6÷14 @ 5:31pm and today 2÷7÷14 at 9:21am according to Unilocal these are your posted hours
hours:
mon 12 pm — 7 pm
tue-​thu 10 am — 8 pm
fri-​sat 9 am — 6 pm
sun 12 pm — 4 pm
the only time i called out of your posted hours was the 1^st call. I verified these times by looking at my cell phone… I will be happy to provided a snap shot to prove that I’m not exaggerating or making something up. If these hours are incorrect may i suggest you edit them to your most current hours.
OWNER: and after the receptionist had left for the evening .she would have called her back at 10 am when we opened
ME: i had made two calls no one called me back ever… i dont think that is too much to ask for. If your hours of operation on Thursday are 10am to 8pm as posted I assume when calling in at 5:30pm someone can make an appt for me… silly me!
BOTTOM LINE — When you make a commitment to someone to call back as you did the day of the storm as well as last night when i called at 5:30pm prior to an 8pm close time; and don’t its only one thing — poor customer service. Also as soon as it was mentioned that I had a Living Social Voucher — the tune changed on the phone twice i got the «oh i’ll call you back» and the last time you asked me the potential new client to call back. glad I asked for and got the refund from living social. i should have looked at the reviews prior and would have seen the issues with phone calls being returned and not so great customer service issues. so i guess i’m not alone in my opinion!

Threw a spa party here for a co-​ed group of overworked grown-​ups. We took over the little party room, which we stocked with appetizers, pizza, and booze. The facility was very nice, and the treatments we purchased were good. We didn’t realize just how little time we would be spending in the party room together, but that’s okay– all of the party goers (even the men) were pretty pleased with their personalized spa days: massage, facial, mani/​pedi. Treat yourself!

Grace, I appreciate that you took the time to respond, but you do not have your facts correct, which seems to be a habit when responding to negative reviews.
1.When I called to make the appointment I asked for any time before noon. I was offered a 9am, which I accepted. It was not my request, it was the man who booked it who suggested it. I had no idea that the salon was not open at that time, so not only was the tech late, but the salon was closed and I had no idea what was going on.
2.No one said anything about health codes.
3. The callus treatment was not left on while she was waxing someone else. She just stuck my feet in water and said «I’ll be back in a few minutes». The callus treatment was not on during that time. I also had to explain to the tech how to apply the callus treatment, since she didn’t seem to know how.
4.The original total was $ 65, but it was so bad they took $ 10 off.
5. Yes, I went back (AFTER a two hour pedicure) because I left before checking my feet and then realized that some of the nails were only half painted and that there was nail polish all over the edges of my toes. So, yes I went back and they were repainted which took my total time getting a really bad pedicure to almost 3 hours.
Hopefully, instead of trying to change the facts on the bad reviews, the staff there will just improve their service.

I can start with the positives– beautiful facility and great location. There are however a few need areas that should be noted– clients should not be able to smell fresh cigarette smoke on the hands of staff giving them a facial, clients should not be insulted by stylists about their hair cut or hair color, stylists should be cautious not to burn their client’s face while using a flat iron, mugs should be thoroughly washed before clients are served tea in them, conflict between staff should not be blantantly portrayed in front of clients. Overall, not a great experience.

Thank you Grace for your response to my post. I appreciate you taking the time to explain what happened, however, you were not correct on several of the details.
This was not a last minute appointment and was not on a Saturday, it was in fact on Friday, December 14^th. The stylist was not 15 minutes behind, but was 30 minutes behind. Also, there is no way this appointment would have taken 3 hours. It takes roughly 40 minutes to mix the color and apply, 15 minutes for the leave in keratin conditioning treatment, another 5 to rinse and let’s say 45 for cut and style as I was only getting a trim. That’s a total of 1 hour and 45 minutes, let’s even say 2. I get my hair colored, cut and styled every 5 – 6 weeks and it never takes more than 1 hour and 45 minutes.
So as I appreciate your response, next time it would be beneficial if you had your facts correct.

I have to give two ratings: my facial with Tanya gets a 4 my experience with scheduling gets a 1. The location is easily accessible and it is quite large.
The treatment room for the facial was dimly lit, nicely appointed, and very roomy. The music choice was soothing without being irritating like Enya on repeat (sorry but I’m pretty sick of hearing Orinoco Flow!)
Tanya was wonderful and seemed to truly love her career!
Scheduling — this was a while ago but I went back and forth with the front desk several times to find an appointment. Once the woman put me on hold an left me there for 15 mins. When I actually arrived at the salon I realized its because the front desk person would much rather gab with co-​workers then take calls.
I enjoyed my services but will avoid this salon in the future as scheduling an appointment should not cause a headache or frustration.

Bought the Eversave for a manicure that I planned to use before going on vacation in November. I had passed by this place before because it was close to my work and I was interested in checking it out and possibly becoming a new client there. I went on the website where it said you could book the appt online. How convenient! Filled out the info only to get a message saying I would get a phone call from them to book the appt. What’s the point of that? I would have just called in the first place. Got a phone call and the person seemed totally confused and wasn’t very pleasant but I managed to book the appt at the time I was hoping for. I was called the day before of my appt to confirm but was then called back about an hour later asking if I could come in at a different time because they had a spa party that they «forgot» to put in the appt book… So I changed my appt to from 11:30 to 1:30 and figured I would take a later lunch break from work. I arrived on time and gave my Eversave to the woman at the desk, the owner Grace, who then asked if I wanted to pay the $ 10 upgrade fro the gel mani I wanted in advance. I agreed and also included the tip when I charged it. I was then told it would just be a couple minutes because my manicurist was just finishing up with someone else. I then proceeded to wait for 25 minutes before I finally went to the desk and told them I had to leave because I was on my lunch break and couldn’t wait any longer. The woman seemed confused and surprised that the girl never came to get me and asked if I could stay and she would get her. I didn’t have the time and asked to be refunded. She gave me the $ 10 back in cash and said that the tip wouldn’t be put through on my card and that I could return and use my Eversave twice. I then had to go to a nail salon after work and paid full price to get my manicure before my vacation. She didn’t seem very apologetic or upset that I had waited for so long but she did try to make it up to me so I appreciated that at least. I figured I would give iShimmer a second chance. Big mistake!
I called back and made an appt for a Friday night after work. The week of the appt I got my credit card statement and noticed that I was charged for the tip from my previous appt. I emailed Grace, explained the situation and asked if she could give me the money when I went in for my appt. I had offered to print out my statement showing the charge but she said she would have to check her records and then never got back to me. So I arrived for my appt and she was at the front desk with a glass of wine chatting to 2 other employees. I explained who I was and asked about the money. She said she didn’t remember the tip being on there and charging me for it but that it was fine… She then told me some girl was going to do my nails and to have a seat. After a couple minutes I heard her tell someone to ask Jason if he could do it instead… Apparently there is some kind of issue with the scheduling here. Jason was super nice and funny but I think he maybe be new at nails because my appt lasted an our and 45 minutes! It was just a regular manicure with a paraffin wax thrown in… He did a great job but I did not expect to be there that long and was late for plans that I had made afterwards. During my appt Grace was getting a pedicure and was talking very loudly about how she doesn’t know how other salons/​spas do well and asking what their secret is and why she was having an issue… Maybe if she took her business seriously and acted professionally and courteous to customers she would do better! When I was finally done with my appt I went back to the desk looking for her because I hadn’t gotten my money back yet and I needed it to tip Jason. She came waltzing over without even looking at me and I asked her if she could just give the money to Jason for me. She said sure but I have no idea if she actually gave it to him or not. I have no intentions on going back to use my Eversave again because its just not even worth a free manicure to me to go back to such a ridiculous excuse for a salon.

I have never posted a review, good or bad, about a business. That says something because I feel like I had to go out of my way to tell people how HORRIBLE this place is. The staff is not friendly, tries to push you to refer your friends to see them (to the point where I was uncomfortable). I have straight hair, my hair was not washed before my haircut, he straightened it instead of washing it… only to later CHARGE me for the straighten.
I had a promotional groupon which allowed me to receive four different services for $ 50. I went in to treat myself, thinking my haircut wouldn’t cost me anything. I have short hair… and they tried to charge me after my haircut for a bunch of things that my hairdresser did that I DID NOT ask for. Why would I want spray gel to be put in my hair when I’m just going home to bed after the cut?
The hairdresser did not cut off any inches off my hair like I had asked… instead he THINNED out my hair with scissors. He did a «special type» of layering. I’m so upset because I see what he was trying to do, but my now my hair is thin– all I truly wanted was a regular bob cut. I did not ask for all that craziness to happen.
Needless to say, money is tight for me, and I actually went to my regular hair salon and got my hair cut afterwards (or should I say «fixed). I feel bad because the hairdresser did spend a lot of time on my hair — but sometimes less is more.
I will never stray from my «neighborhood hair salon» (as they pompously called it) again. It seems to me that the beautiful building they have is trying to overcompensate for the terrible service they give.

Let me start off by saying, that if I could put 0 stars, I would. After reading many of the negative reviews, I have to agree with a lot that is being said, I am only mad at myself for not reading the reviews BEFORE purchasing the Beauty Promotion (4 visit) card. The people running this place are fools. I purchased the Beauty Promotion card from a very nice lady. I hope she had no idea she was selling me a useless piece of paper. I called that day to make my appointments as the card listed there was «limited availability» on Fridays and Saturdays and I assumed that there would be a flood of phone calls because of this promotion. The girl who answered the phone was unaware of the details of the promotion, told me she would pencil me in for Saturday, and call me back. Three days later I called back because I had not heard from them. Nobody apologized for the mishap, instead, they passed me around to about 3 different people before somehow managing to make all 4 of my appointments (for separate Saturdays)…which brings us to today. My first appointment WAS scheduled for tomorrow, until about 10 minutes ago when a girl from Shimmer called to tell me that she was looking through the appointments and noticed that I was using the Beauty Promotion card and that they did not see clients using the card on Saturdays. I explained to her that nobody told me that when it was sold to me OR when I spoke to the 4 different people at shimmer OR when they booked all 4 separate appointments on Saturdays for me. She then explained the «limited availability» thing that I referenced above and I pointed out that «limited availability» is not the same as «No Saturday appointments». She didn’t have anything to say about that. I let her know about the different individuals I had talked to and about how I was treated poorly as I was now. She did nothing to assist me and simply told me she would call me back. One word, FOOLS! DO NOT waste your time or your money going here. Even if they did a good job I would not want to go to them. And judging by the way they dealt with me on the phone I doubt they would do a good job. Unbelievable.
11÷30÷11 EDIT — Funny that it looks like almost everyone that had left positive feedback has somehow retracted it? I just wanted to inform you ladies (and men) that I was so irate with the lack of customer service at Shimmer (and I didn’t even make it in the door) that I filed a complaint with the BBB, link below. Businesses like this deserve to be put in the spotlight for their bad service. We work too hard for our money to waste it on «good deals» offered by places like this. If you feel the same, file a complaint too and let Shimmer know how you feel!

My boyfriend purchased a gift certificate for me for $ 50.00. This certificate invited me, as a new client, to try out different services. There were 4 services on the certificate. One was a wash, cut and blow-​dry. You had to use these «sample» services on 4 seperate visits. This was not explained when we spent $ 50.00. I went today and was treated very poorly because I was using this certificate. Companies should not use groupon, certificates, un-​real deal, etc. if they are not going to appreciate the business. I was still charged 75.00 for my hair AFTER we had already paid 50 for the cert. It was definitely not worth $ 125. Needless to say, I will not be visiting this «spa» again

Meh. Ugh. Beautiful location, snobby staff. Used a Groupon here and feel like as soon as the styist knew that she turned her hearing «off»… I won’t go back.

Very nice staff, got my wife a certificate for mothers day. And they were VERY nice. I’ll let you know how her visit goes, but don’t think it will be bad at all

Heard about this salon from a Groupon I had purchased a while ago that I had been keeping away for future use. Originally the salon was located on Oaklawn in Cranston and was called Grace’s Hairscapes & Day Spa. (Which I had had an appointment there once before with the owner and she did a fabulous job btw) So with that said I figured it would be worth the time, effort, and money over to this relocated salon.
The new location is soo much better, it’s very spacious, inviting, and there’s plenty of parking. An added benefit is that it’s located right by the shopping areas and a small plaza. I had arrived there on a Wednesday morning, and scheduled an appointment in advance. The salon had a good amount of staff on hand and a few customers at the time which was good because I didn’t feel rushed at all.
My stylist was Kerri, she was very pleasant and knowledgeable with any questions I had. (Considering this was my first time getting my hair professionally colored) I can’t even describe how well of a good job she had done, the color I requested was practically dead-​on to the picture I had shown her. And the cut was probably one of the best cuts I have been given, I would have gladly paid full price for a service like that again.
Although it was somewhat of a trip to get over there I would absolutely be returning for more!