Taco Bell

Messed up my order I called to let them know and Danielle acted like she didn’t care to help me. I then have to ask her if she could re make my item. ill never return to this location.

I’ve given them the benefit of the doubt quite a few times and let things slide but today is the last straw. I am demanding my money back after today. I asked for tacos and cinnamon twists no problem right? Wrong tacos fine which is surprising cuz they usually get stuff wrong like giving u burritos when u ordered tacos -.- but that’s besides the point the cinnamon twists is my main problem. I have ordered them time and time again with little to no cinnamon stuff on it. I figured maybe taco bell is just saving money idk but today I got it without any sugar just cinnamon… do u know what cinnamon alone tastes like? Nasty most awful taste ever! I’m fuming I just want cinnamon twists like I used to get how hard is that to do. Just put sugar and cinnamon on it come on its not that hard. I even poured sugar on it to attempt to fix the problem but it still isn’t the same. Ugh this was so disappointing…

I came to this location to give the new Taco Bell breakfast menu a try back when they were first rolling it out. This location is the closest to UNC-​Chapel Hill.
I am a former employee of a different KFC/​Taco Bell (or a KT as we called it) location and understand the frustrations that come with being a minimum wage worker at a fast food restaurant. That doesn’t excuse any part of the experience I had at this location.
My first mistake was thinking that a KT can provide the same service that a stand-​alone Taco Bell can. Wrong. My second mistake was thinking the staff at this location would be able to make and deliver the correct items off of the new breakfast menu. Wrong again.
I ordered a Steak Breakfast Crunchwrap combo with a black coffee. It’s supposed to come with the Cinnabon Cinnabites. After waiting for OVER AN HOUR pulled through the drive through with three other cars, watching the other cars in line ask where their food was, and myself asking MULTIPLE times where my food was, an employee FINALLY came out with three separate bags… no drinks. She handed a bag with one item to the first car, then asked me if I ordered a steak breakfast burrito. I said no and reminded her of my order. She walked to the guy behind me and asked the same thing, he said no, and she handed him the order anyway. The woman in front of me flagged the employee down and told her that what she received wasn’t what she ordered. The employee took the food back, gave her the third bag and walked back inside. When the employee came back out, she was still holding the same bag she had just walked in with. The woman in front of me informed the employee that the bag she received STILL was not what she ordered, and the employee handed her a coupon saying, «The best I can do is give you a coupon for a free item at a later date. The hours for breakfast are over.» Really? The BEST you can do is offer a coupon after making us wait well past the hours for breakfast instead of making our orders correctly? I don’t think so.
I ended up with the order (a steak breakfast burrito) that had already been given to and opened by the woman in the car in front of me (a big no, no with health and food safety), a coupon for a free breakfast item, and a bad taste in my mouth about returning to this location. If I could rate less than one star, I would.

Family brought in taco salads this week from a Taco Bell in KY; they were great. We got salads here tonight. & they were horrendous! Poor flavor, stale/​rancid shells… management, management, management! Go somewhere else!

Every single time I go to this KFC/​Taco Bell, the workers cannot get my order correct. One time, I have received someone else’s order entirely. Other times, I am missing several items I ordered. Today, I went inside to order, and it took THIRTY MINUTES to get my food. How is this supposed to be «fast food»? There were also plenty of other people waiting an inordinate amount of time. Many just took their orders (which were missing items), and left, because it was such a headache. The workers did nothing to appease customers… no free food or anything. It was a bit ridiculous.

I don’t know why everyone is complaining about the service. The guy I had behind the counter today was pretty personable. Not sure what everyone is expecting from a fast food restaurant.
Anyway, I ate 5 assortment of tacos and burritos today and they were great as usual. I mean, no one actually comes here for gourmet mexican food. It’s great value for the food that you get. I’d consider taco bell my favorite american fast food place for sure.
Taco bell is taco bell. I don’t think this is much different than any of the other ones around the country. I do wish they would extend their «happier hour» to a little bit later though.

Taco Bell/​KFC is Taco Bell/​KFC, but this is one to avoid.

This is the closest Taco Bell to UNC. That is sad. :(

I’ve been inside four or five times since they opened and the service continues to get worse. Last time we went our entire order was wrong, the person taking our order didn’t know anything on the menu and it took forever to order.

You know that old Britney Spears’ song «Oops…I Did it Again»? That song pretty much sums up my love/​hate relationship with all Taco Bell’s of the world. That and the fact that I might have the dubious honor of having this review be my second FTR of a TB!!! Well, I can’t hate them too much b/​c somehow I always find myself back in the loving arms of my fake mass-​produced Mexican food conglomerate bent on world domination.
Was the place clean? Sure. Was the service spectacular? Not particularly. Was it acceptable? I guess so. Was my taco cracked into a splendid mess of a million shards of cornmeal? Unlike the last location where I tempted fate, not so here!
So, it’s good enough for a quick lunch if you’ve got to run and it’s (obviously) no gourmet fare… but you know the drill. Order your combo, get a drink and sit and wait for your order number to be called. It’s like the lotto, but you get 3 crispy shell tacos with a large drink all for under $ 5.
So laugh if you must, I know. Why am I eating here all the time if I’m giving it 2 stars? Personally I believe they put an addictive chemical in it that makes you crave it fortnightly… oh wait, that’s the Colonel**. Well, no worries… this location has him here too. You can get both a bucket of his addictive original recipe chicken to go with your crunchy tacos too! Just be sure to be close to a defibrillator when you eat the whole bucket. ;-)
The one major deduction? Why are all the sauce packets *behind* the counter??? Just be sure to ask them for your fave sauce before heading out the door — they don’t automagically include them in your TB baggie.
Hey Taco Bell… yo quiero some Fire sauce!
**Movie reference to «So I Married an Axe Murderer»