Mr Tire Auto Service Centers

Not sure about all these groupon bad reviews, but I have been using these guys for 8 years now and they always give me the same service, good. There are times where it is more money than I want to pay but it’s no more than the garage down the road and the service is always prompt for me. I bring my sons truck here and will probably bring my dads truck here too.

I was hesitant due to the negative reviews; however, I only purchased 4 tires and had them installed and had a great experience.

These are the biggest rip off artist in Dunwoody. 100% of the time I drove in for a 35 dollar oil change and came out with a 100 dollar bill. I finally got fed up with the place and took my car to the dealer to learn the things they fixed were not needed. In addition i purchased a tire that the dealer told me was defective. Mr Tire says nothing is wrong with the tire. They said they would pro-​rate me a new tire. When they prorated the tire the cost would be roughly half of the cost of a new tire. They are quoting me double the cost i payed for the tire originally so I would be basically purchasing a brand new tire to replace a defective tire. I agree with the other posts. The customer service people are rude and obviously on commission as they will do anything to sell tries.

Consumers beware when you see the trusted «Goodyear» sign you could be entering into a trap! A lot of these places are independently owned and I wanted to share my story to let you know no one has to take responsibility if something goes wrong!
As a single woman I ventured into a seemingly trusted establishment to get a retinue oil change and one hours later I am urged by a sales associate to purchase a brand new tire! With trepidation I asked, «is it urgent, do I need to get a tire at this moment.» The stocky gentlemen looks at me with much concerns and said ma’ma I wouldn’t advise you to drive this car anywhere without getting a tired ASAP! I walked to cash register with fear in my heart waiting for the damage and he said with warranty, service fees, and the tire it will come to $ 150! I looked at him as if he was crazy I was a girl, but even as a woman I knew a tire for a 2006 Mazda 3 should be around $ 80-​$ 90 at the most. I told him this is a bit much I will take it to my tire guy and he said ma’ma once again it is not going to get very far it is basically a bald tire! I finally reluctantly handed the man my card and made the purchase. I thought to myself well if nothing else it is a Goodyear tire so it will last me 50k miles and in my case that would be forever I have no miles on my car.
My car is a 2006 Mazda 3 and I have around 48k miles, yes you heard me right 48k miles so image my surprise when I wake up to a flat tire! I assumed I had driven over a nail or something punctured the tire so I was not quick to be frustrated. I had one of my coworkers who works on car inspect the tire just to see if it was able to be savaged! He looked at the tire and was shocked he said no the tread is cracked and this is a very old tire! You could image my frustration I was so upset! I called the place I had purchased the tire from Wood&Fullerton because I didn’t have the receipt. I was told by a gentleman (I use that loosely) that they have changed managements and it would take too much time to try to find my paper work! Really guy I thought that was your job!!! I asked him is there anything I could do he said not much without a receipt and he said the most we can do is look at the tire see if it is our fault and give you a percentage off! I was not going to drive 20 miles on a spare tire to have a company that screwed me once before to tell me «if» they can help me! I wrote to the corporate office thinking I could get a refund of the $ 150 I wasted for this tire (at least the $ 85 I had to spend on a new tire)!
I provided my name, address, and phone number for them to look up my service to see I was not just someone trying to cash in on a payday! The customer service agent said basically the same thing the man said, «Because they are independently owned no one has records». I am writing this article to let people know that as a woman I don’t want anyone else to ever have to go through this experience! After being over charged for an obviously used tire that was sold to me as «new», and having to spend $ 85 to replace said tire the reply from the corporate office was this:
Sent by: Goodyear Tire & Rubber Company Consumer Relations 728 200
Innovation Way Akron, OH 44 316‑0001 Voice #: 800.321.2136 Fax #:
330.796.6829
I understand how you feel, but, again, we are not the corporate office for
independent locations. These type of dealers are authorized to sell
Goodyear tires and that is their extent of affiliation with Goodyear.
Jennifer

Really wish I had trusted the poor reviews. The man working the counter seemed annoyed by me. I had a nail in one tire and had been told by two other places that it could be fixed but they didn’t have the proper tools. The man working told me I would need to replace all 4 tires. It was more that I didn’t like his attitude and didn’t want to give them my money. I went to Costco and they took care of me, I did need new tires but only two.

I spoke with Ken about the suggestions and estimates given to me by another auto repair shop. He was upfront and honest about what he thought I should get fixed and what I should just monitor. My car is old and I don’t plan on keeping it much longer. I felt that he was extremely honest and gave me good tips for extending the life of my car without putting too much money into it. His advice was forthcoming and it didn’t feel like he was just trying to make money. I recommend going here if you want an honest repair shop and to be treated with respect.

Matt,
When I arrived this morning for my repairs everyone treated me super. Your managers are friendly, knowledgeable, hospitable, organized and they made everything such a pleasant experience!
I was very impressed by the two mechanics that worked on my car. They explained everything they did and I was pleased at their efficiency, knowledge, and the quickness of completing the job. Sean is a very intelligent young man who is obviously an outstanding mechanic. He is very talented at explaining complicated things that could be hard to understand. I was very pleased at how professional and accommodating your managers are at their jobs. I appreciate that they went out of their way to make me happy with how they completed my repairs. Thanks to you and everyone of your staff.
Sincerely,
Will Aiken

After a dozen or so visits over the course of what seemed like a year and a half, we finally gave up on this place. Not to mention, we got completely fleeced, and I don’t like admitting that.
Turns out, the tires we bought were bad, bubbles on the sidewalls. Discount Tire actually took them from us on Warranty and gave us credit towards a new purchase. AND, the brakes Goodyear put on, complete junk. They were blue’d from high heat, completely warped and caused the car to shake dangerously on the highway.
We begged these guys for months to test drive the van on the highway, pleading with them to figure out what the world was wrong with our van. But they never ran it long enough for the major problems to surface and ignored our pleas.
Do yourself a favor, go somewhere where they use quality parts and know what they are doing.

Came here on a groupon deal. The people that work here are extremely rude. I felt like I was being treated like some kid who just did something really bad.
They told me that both my back tired are completely bare. You can look at the picture I uploaded of my tires. this is BS cause I know that my tires are fine, the threading is still very thick! He told me they would be $ 110.00 per tire. Do yourself a favor and go to Walmart and get the same good year tires for $ 50 if in the case they do stop lying and be honest.
Worst service ever, and their attitudes are unbelievable. They all need a chill pill. Seriously. Never coming back! When I left, the guy kept warning me and telling me to be careful and good luck, like 10 times. UNBELIEVABLE. I can’t believe they actually use SCARE TACTICS towards their customers.
BEWARE, They will manipulate and WILL TAKE ADVANTAGE OF YOU!

This place is TERRIBLE… I will never be back.
Disclaimer: I, like other reviewers, had the GroupOn deal. This may have affected the service level I received, but it shouldn’t have. I work in the area and could have become a regular customer if they had even attempted to provide any sort of customer service.
And on to the reveiw…
I walk into the store and got a «What do you want» from the counter person. What? I’m sorry? Are you talking to me? The paying customer who just walked through your door? I get that not everyone is Mr. Personality, but a simple «Hello, How can I help you» would have been a thousand times better. Not a good start. After I explained that I had an appointment for an oil change and had the coupon, the rude man sighed audibly and waived me over to a computer. He asked if I JUST wanted an oil change because the coupon included a tire rotation. I replied that I wanted everything the coupon gave me please.
Soapbox moment: If you are going to be antogonistic to customers who come in with Groupon deals… don’t do groupon deals! It’s not like anyone is making your business sign up. If you are losing money on the deal don’t take it out on me.
A few clicks of the mouse later and he started begrugingly asking me questions about my car. Now, I am no car expert. In fact, I know nothing about cars — which as a matter of fact is why I take mine to a garage to get an oil change. When I replied ‘I don’t know’ to a question (I think it was something about tire locks? maybe…) he rolled his eyes at me. I’m not kidding! He ROLLED HIS EYES at me like he was an angsty teen and I was the mother who just asked him to clean his room. I’m sorry, but my idea of even the lowest level of customer service does not include making your clients feel like idiots.
He tells me to «go sit down» and he’ll let me know when it’s ready. Super. No stranger to garage waiting rooms, I brought work with me. The wait time was a little longer than even I expected considering I was the only person in the waiting room. Not another soul (or car) in sight.
Finally he comes out and (I guess as to be expected) tries to sell me on every extra thing he can think of… air filters, brakes, air conditioning and tires just to name a few. I know most of this is BS — the hubby just replaced my filters, I got new tires about 5 months ago and I had brake work done new last year. I tell him this… rude man does not appreciate my honesty and simply replies «fine…he’ll check you out» and points at a kid behind the desk.
It’s been a few days and the car seems to be running fine, which is good b/​c it was just an oil change. I have never been treated so horribly at a business before. For that reason alone, no matter the quality of work, I’ll stay away AND tell everyone I know to avoid this specific location.

Yea I guess here I am giving another bad review from a groupon customer for this place.
They seemed annoyed I had the coupon but I live nearby and was hoping to find a place to return to– not the case.
I was there for over an hour. How long does it take to do an oil change and tire rotation?
Well it really wouldn’t have taken that long I believe if someone had told me my car had been finished for a very long time but no one came to tell me and give me my keys.
After seeing my car parked in the parking lot instead of inside the shop I finally got up the courage to go to the counter and inquire and there were my keys and receipt sitting right there in front of him… he said oops.
I now have to RETURN TO THIS PLACE because my driver’s side front wheel has been shaking furiously when I drive in the 40 mph range after I left.
I really don’t want to have to go back there. UGH.

I hate give bad reviews but this place thoroughly disappointed me.
I bought a groupon for an oil change since I knew that I hung out in the area often but didn’t get around to using it until recently. I know that some retailers have issues with groupons and customers using them but if that’s the case, don’t participate. but i digress.
I showed up before my appointment time because I wanted to be out of there within the hour. I pulled up and there was a man outside so i drove close to the shop doors, expecting him to direct me. Instead, he turned around and continued his conversation until I was able to wave him down and ask where I should leave my car to be serviced. Not a big issue but you should probably not ignore the customer.
When I got inside, he proceeded to ask for my information, without so much as a hello, how are you etc. I guess its not customary to greet customers either. I am a firm believer in only going where i’m wanted and had it not been for my prepaid groupon, I would have left because they did not seem to want my business. The only person I interacted with was Ken (i think thats his name) so i can’t speak to the other employees in the shop.
When it was time to go, I was expecting the customary «there are a few other things we found on your car» spiel. I know for a fact that I need at least breaks and a front engine mount and I’m no mechanic. All i got was «here’s you receipt, thanks». No come back and see us, I’ve been to other goodyear centers and had a much more positive experience so i’ll just say this one is no good. I would never go back, nor would I recommend them to anyone I care about

I wish every automotive service station were as honest and reliable as Wood & Fullerton. A Goodyear Gemini location, these guys really know how to provide top rate service with a smile.
Three different cars now have called this location home for check-​ups and major work. Every time I called and gave my name, the response would be «right, with the purple jeep.» Obviously, that is not longer my identity since I bought a new car, but they kept my baby running long after the men in my life told me I should trade it in.
These guys never did one lick of work that wasn’t required and would often give me multiple options for resolution. They even recommended I go to my dealership once since they felt the work SHOULD be covered and told me how to make a case for Jeep paying for the work (and they did!).
If you need someone you trust to work on your car, and Dunwoody isn’t too far out of the way, take your car to Wood & Fullerton — they know what they are doing and don’t gouge your wallet in the process.