Workbench Ace Hardware

I shop at this Ace regularly and have always had a good experience until this week. I went in to purchase two Yeti Tumblers for a friend as his Ace was sold out and found that the prices for them were $ 10 more than all the other Ace stores!!! That aside, I bought these and my friend ended up finding them for the cheaper price and asked me to return them. When I went in to return them the manager stated these were non-​refundable and pointed to a clause printed on the receipt. I asked him to show me where it was posted in the store that these are non-​refundable to which he said there was no posting. I informed him this was illegal and his response was «I’m the middle man and do what the Owner tells me». He finally agreed to give me a store card for the value only good for this Ace store but I told him I would accept for now but would be filing a complaint with the GA Consumer Protection Division requesting a full refund. Not sure if it’s the owner or the manager that is the idiot in this scenario but they are about to have the state crawling up their drawers. Won’t EVER shop here again.

Excellent customer service. The store doesn’t have as much inventory or selection but if your item isn’t rare this is a great in and out local hardware store much better than Home Depot. The staff is ready to help.

The best Hardware store around this area.
Good staff and helpful. Surprising how much they pack into the store.
Good selection of items for older homes.
I’d go here before going to helpless depot.

Will never go there again. They close 10min early while you are standing at the entrance. They will not even look your way and then go to the back and turn the lights off in all of the store.

What can you say about Ace except it’s a wonderful store. I’ve always felt more comfortable in Ace than their larger competitors. The people seem nicer and the selection is wonderfully eclectic. Ace is more of a general store that specializes in hardware than just merely a hardware store. I was in there on Saturday drooling over their Big Green Eggs. Alas, I can’t have one for two reasons: I’m a condo dweller and well, they’re just darn expensive! But, some day… some day I’ll be back Ace and you will sell me a Big Green Egg!!!

The perfect spot to pick up grilling supplies and other odds and ends you might need for a DIY project. The main reason I come to this Ace Hardware is because they have the best selection of lump charcoal for grilling, with 4 varieties the last time I was there. Keep in mind lump charcoal is different than charcoal briquets, and depending on your grill you can typically only use one or the other. For most smokers, lump charcoal is what is required and believe it or not the big box home improvement stores don’t carry it or might have one brand.
This location also has several shelves dedicated to just bbq rubs and sauces. If that wasn’t enough it has a nice variety of wood chips, and tons of grilling accessories for all kinds of grills. Coming in here is a bit like being in a kid in a candy store if you’re into the outdoor cooking lifestyle.
The best part is the staff is super friendly and knowledgable on all kind of items. On my last trip I was looking for some back yard mosquito spray (in addition to charcoal) and was able to get some handy tips and product recommendations based on their experience. If you come to Ace Hardware often, or even if you don’t, you should sign up for the Ace Reward points. It’s simply a frequency program that gives you cash back for shopping over time. Who doesn’t like free money for shopping?
I know grilling and charcoal selection is all a personal preference, but thought I would provide my two cents based on the few varieties I’ve tried that you can pick up at this location.
Charcoal Preference:
1) Wicked Good Charcoal: This is my favorite all around charcoal. If you are going to slow cook something, this is the brand I go to as it will burn a long time without needing to be replaced. I can literally smoke at 225 degrees for 24 hours without any hassle.
2) Big Green Egg Charcoal: This is a good all around brand, but it feels like you’re paying extra for the name on the bag.
3) Cowboy Charcoal: A great value brand if you’re doing every day grilling. If you’re looking to actually slow cook something I would recommend the Wicked Good Charcoal instead, however this is a great day in and day out brand to go with.
4) This 4^th spot will be a place holder for the 4^th kind of lump charcoal this Ace has that I haven’t tried yet. Once I do I’ll update my review. (I also forgot the name of it.)

The customer service is outstanding, and they carry the quality brands like Stihl that the big box stores don’t have. I bought a string trimmer and got a master class on how to maintain it, including a complete demonstration how to take it apart and install new string, how to check the filter, etc.

Ace Hardware has some really cool stuff that you can’t really find at the big chains. It’s worth stopping in and checking out. I had fun just browsing.