Merritt at Sugarloaf

Good apartments. Green lake side but not so clean due to birds .
Management take care of maintenance requests promptly. You need to take thrash on your own to thrash place and water is charged flat based on Sq Ft and we need to pay for water If you are using car wash service … :(and for vacuum also. For some reason iam happy to pay for vaccum but not for water usage in car wash.
We stayed for the past 2 years and I don’t have any complaints. expect few burglary at next building and they increase the rent at the end of lease way too high so that you will relocate yourself. This is really a cheap tactics used by such a excellent management team and if you go for negotiation, you are shot down since you cannot negotiate too much.
A 50 or 100 bucks on 1 or 2 bhk is very common but i never see apartment hiking 250 bucks on a 1 BHK just like that and making you to negotiate so that they can easily hike above normal hike range.
Besides excellent management team and support members, this lease renewal hike is the only thing I don’t like… so we are relocating and they lose a star in my review.

Nice place. Quiet. Affordable. Great location. Staff is friendly. Only thing is the gates stay down for extended periods of times sometimes but I do recommend.

I have lived here going on my 4^th year. Nice property and I feel safe here. They are continuously upgrading. The area is peaceful.

I totally agree with a previous review about the complex looking nice at first glance, but that is as far as it goes. I would have moved out shortly after I moved in had it not been for a nearly $ 1000 penalty to do so. The management is horrendous and they have no concern at all for their tenants. They will say or do whatever to get that lease signed, but from that point forward, you are on your own.
They feel it is within their right to enter your apartment without due notice at any time they feel like it. When questioned about it, they hemhaw around without ever providing a straight-​forward answer, and of course the manager is conveniently NEVER available! Within the past three months, they have entered my apartment at least FIVE times for supposed checks of sprinkler systems, fireplace, dryer vents, etc etc etc… and the list goes on and on. I work nights, so this wrecked havoc on my ability to rest before going into work! Then the water is turned off twice in less than a week with no advance notice and when I call to find out why, I am told it’s for a leak in a fire hydrant… and no one could bother to let the tenants know in advance? It’s always nice coming in from a work-​out, jumping in the shower to get ready for work and realizing there is no water! I could go on and on about the poor management and lack of customer service, integrity on the part of the staff, etc… but why bother because nothing will change. I will just be happy the day my lease is up and I can move out of this dump! The management company has changed but unfortunately it’s the same group of individuals in the office who have no respect or concern for their tenants.
If you want to live in an overpriced complex with nasty unkempt breezeways, absolutely the worst customer service imaginable, and throw your right to privacy and security in your own home right out the window, then this is the perfect place for you. I’ve lived in complexes for years and have never felt so violated as I have living here! There are plenty of other nice communities in the area and possibly some that might even be concerned with the happiness and well-​being of their tenants… I can assure you that this is NOT one of them!

This apartment is beautiful from the outside. Even the show units are nice. But maintenance and management have absolutely no concern for their residents well being. I have been suffering from airborne mold spores since move in and management refuses to admit their is a problem despite having air quality and mold specialists test the unit. (which they made me pay out of pocket for) The complex has recently been purchased and is under new management as of the 2^nd, but who knows if the issues will ever be addressed. Long story short… beware! Your health is not something to take lightly.