Gerber Collision & Glass

Started off bad, I have a scratch on the drivers door I wanted repaired. When I arrived for my appointment I was taken to the {only} estimator they have and asked to come into the tiny office where she had apparently been farting away in. I backed out of the office and stood about 3 feet away and answered some questions. At this point she should have known why I didn’t come in and said let’s look at the car to give her office time to air out. She argued with me a bit about how the insurance claims were to be handled. I must not know how things are done with XYZ insurance company. Wanted to call my insurance company, I just wanted to get far away from that smell as I could.
Got my estimate {for a non-​insurance claim} and left.
I have no doubt that they likely do good work and I would have been happy with the outcome, but first impressions mean a lot. Likely will not go back there.

I purchased a used car and a few days later was hit by another car and there was a huge dent in the side, multiple chips and scrapes in the paint, and a cracked taillight. I didnt know what to expect and the finished work looked like new! I am so impressed with what they were able to do without even needing to replace anything on the body of the car (excluding the cracked taillight). No detail was forgotten, and they completely cleaned the car and even buffed out some marks that were on the car when I bought it! I cant say enough how happy I am with the result. I cant comment on price because my insurance completely covered the repairs. There is also a rental place right next door if you need to rent a car while you wait. The work was done in about a week. The one thing I will say is that it was a little difficult to figure out when the work would be done so I was calling a lot for an update. I got a couple of phone calls saying the car would be ready for pick up, but when I would call back they would say it was going to take a little longer. This ended up not being a big deal because the business was really easy to get in touch with (not to mention the work only took a week), but it was mildly inconvenient. I still give 5 stars because the overall customer service and finished product are amazing!

Had my last car (Chevy Camaro) and my current car both worked on at gerber. Theresa is very friendly and they stay in contact with you on the progress the entire time. After the vender bender on my Volkswagen I was worried even repaired it would look rough but looks brand new like nothing happened! Thanks

We had a small dent on our vehicle and we took it to Gerber to have a look. We explained that this was self-​afflicted so we would like to keep cost down. John Murphy had a look and offered to try to fix the dent by just knocking out the dent to see if it would be to our satisfaction without the second alternative which would be a costly re-​paint of the tail gate about $ 500. John took the car back to have a try fixing it and it in a few minutes brought it back and it looked great. Also, John did not charge us for the fix — how special is that — its a first. Thanks John. We will definitely bring all our collision repairs there in the future.

I was rear ended and referred to Gerber by the other driver’s insurance. This is the shop on Satellite Blvd in Duluth. All I can say is the management for the shop is top notch. They kept me updated and was available for any question or concern. The only slight complaint I have is that my driver’s side window had a small scratch on it (it was deep enough into the tint that it needed to be replaced) when I got it back. I took it straight back to Gerber and they took care of it (or the other guy’s insurance took care of it). So I have no complaints since it was handled correctly. I also am not sure they did it. It could have easily been the guy that towed the car but the shop also had the car for a few days so who knows. Other than that the customer service and work done was very satisfactory. All people I dealt with was very friendly and helpful.

I brought in my 2013 camaro to get my left fender replaced after a accident and this is the only collision place I take my cars to! This place is awesome, they are always fast, efficient, and contact me as soon as it’s done and I have never had any issues with them ever! I would recommend this specific location to anyone that needs bodywork or glass work on their vehicle! John was who assisted me and and the managers are awesome there to! Thank you Gerber!

This is by far the worst place to take your car when it comes to customer service and good business practice. I wasn’t going to write this bad review but the help desk lady pushed me to this, she indirectly called me a liar countless times when I was there today. So I’m going to tell you my bad experience with this shop. I got into an accident 9 days ago. I filed my claim and dropped my car off at this shop the day after. My insurance suggested this shop to me, don’t listen to your insurance and take your car to a respectable shop that wont lie and cheat to take your business. I made it very clear to give me an estimate before starting the repairs on my car. 4 days later I get a call and I get an estimate. The estimate was equal to the value of the car in its current condition. So I told them to don’t work on my car so I can just collect my check and pick up my car to sell. Little that I knew they already had the parts ordered. Without even calling me they continued working on my car and had it finished 2 days after my estimate. I was in outrage and had to spend 6 hours to reach the top of gerber collision management and my insurance management to get this resolved. They agreed to take the repaired parts off my car so I can get my car and get my check from my insurance. Management told me to pick up my car today. I came in today to pick up my car and was told by the front desk lady it wasn’t finished with an attitude that makes you want to slap a person. she kept telling me we never told you it would be ready by today 6 times… after I told her that management told me to pick up my car today 6 times. You know this wouldn’t bother me if I didn’t have a busy schedule. I find myself to be a respectable person. I believe in treating everyone fairly. I feel like this body shop tried to take advantage of me and treated me like crap. This was a terrible and stressful experience…

Took my 4runner in for repair after I was rear ended. The other driver’s insurance company directed me to Gerber. The guy that took my car in was very professional and the work itself was done very well. However, when I received the car, I noticed my stereo settings was changed, which was not such a big deal, but I also realized that my subwoofer was no longer working. Turns out the fuse was blown. Only $ 2 replacement, but how loudly were they playing my system? I have two amplifiers, of which one of them is dedicated to the subwoofer. It was apparent someone from the shop was rocking out on my system and blew the fuse. Not very professional at all. So, beware that they will use your vehicle for their own personal use while they have it.