David’s Bridal

They weren’t selling brides anywhere in this store!
But actually our consultant/​stylist or whatever there title is never showed at our appointment. I mean, what’s the point of making an appointment if they’re not gonna show up? This is why America has such a high divorce rate

I was searching for a dress for a special event. I was told the buckhead location was for wedding gowns only so I decided to head to this location in Duluth. I made an appointment online the night before for 7:30, the latest time slot available online. On the day of my appointment I drove almost two hours in traffic to reach this store. I made it 5 minutes early! When I walked in I wasn’t quite sure what to do. It seemed pretty quiet so I started looking for someone to help me. It was difficult to find someone and there were no nametags or obvious uniform indicators that differentiates the employees from the customer. If you were coming from work (business casual), you could easily be mistaken for an employee there.
Anyway, I saw a women on a tablet and I thought I’d asks her for help. I asked her if I needed to actually check in for my appointment or if I could just help my myself. She seemed taken aback that I was speaking to her and rudely said you need an appointment. She was a total Scrooge. I told her I had one, but they looked slow and I didn’t see anyone to help me check in. She says well that girl can help you… Points to a girl helping someone else. I later learned this women had an appointment, but she was rude as hell and seemed like someone’s mean grandmother. She really left a bad taste in my mouth and I almost walked out the door.
So, I walk over to the women she pointed out and tell her I have an appointment. She cant find it in the system, but I had a screen shot of the confirmation. She didn’t know that I had the screen shot, but still offered to help me. This lady pretty much saved the day for your store and Mrs. Scrooge. I wish I could remember her name.
I ended up settling on a dress pretty fast. I wanted to try a few others just to be sure, but it was hard to find help. I decided to leave and I purchased my dress on line.
Overall, my experience was blah. The only reason I purchased was because I only had a short time frame to get a dress. I just hope the girls looking for wedding dresses don’t have such sour experiences.

2 stars for the fact my friend got a prom dress and it was about $ 120– so cheap. As far as the staff– could be better. Like by a long shot. I was carrying about 4 dresses– one was fairly poofy and big, but I liked the top and wanted to try it. My friend and I stood for about 30 minutes just holding our dresses waiting for our names to be called. Finally a saleswomen told us to go ask if there was an opening so we went and finally got taken back. The girl that helped us was so rude. She glared at me and my dresses as she took us back. Every sales person stared at me in awe– like trying on a poofy prom dress was a sin (it wasn’t even the biggest they had by a long shot). She the us into one of the smaller dressing rooms together and we tried on the dresses. It was insanely hot in the fitting room area, and there were no mirrors in the room. My friend and I had to go out to look in the mirror, sometimes the dress looked horrible and I got more stares. None of the dresses fit me well but my friend found one and so we went to enquire about ordering. We were carrying our dresses (so they didn’t have a ton in the room) and we had to ask the woman multiple times where to put them. The rude blonde asked us accusingly if we were going to get anything. My friend said yes which shocked her. She said she’d have to find her iPad so we stood awkwardly for 5 minutes as she rushed around and argued with her coworkers about who had it last. Finally she enters the dress details, rudely announcing the size and kind of gawking (it wasn’t a size 2 like you, sorry we aren’t perfect) and she tells us it’s this dress or no dress and that it wouldn’t be in in time. My friend calls her mom and is talking as we are rushed to checkout where the nicest lady greeted us. She waited until my friend was off the phone, was extremely helpful and sweet. She gave us a coupon to scratch off and she saved $ 20. The final lady gave this review a star and the selection for my friend as well. If you’re looking for prom, go down the road to the consignment place

I set an appointment and went in for the initial fitting. I told them my budget and found a dress. I was pregnant but was told they would have a bigger size to order for me when it gets closer. I went in for my second fitting and was told they didn’t have any other sizes and I would have to find a new dress keep in mind I already paid in full for the original dress. I was mad but found a second dress that I insisted had to stay in my budget. I got it fitted once and paid again for the alterations. They didn’t pin it correctly. The next time I went in 2 days before my wedding I spent 20 minutes waiting and they told me they lost my dress. They found it and the alterations were still wrong and they didn’t hem it correctly. They wanted to charge me another 45 dollars to fix their mistake. Bottom line go somewhere else.

We had made an appointment online for 6 pm. We arrived at 5:30 to look around in the meanwhile. The bride was taken to the room early, which was great but we were left to fend for ourself a good 75% of the time. It made me question why we made an appointment in the first place. It’s understandable that there’s some natural juggling that has to occur between clients but this was a bit much. I wasn’t impressed at all because it was about the experience and that was not had. She was placed in the tiny rooms on the side when there were available rooms on the stage where the bride should be able to see herself. Maybe it was time management but maybe it wasn’t. The associate that we had is new and she was nice and apologetic but I wish she was paired with someone more experienced for the appointment. It’s not her fault, I’d place that on the company. Again, not impressed with DB.
Brides to Be: We had a pretty decent experience at New Natalie’s but had an amazing experience AND found THE one at Bravura! Both places to take into consideration if you don’t find what you’re looking for here, as they had more of a selection and super helpful employees.

I came in with one of my bridesmaids to browse and shop their bridesmaid dress collection. The girl that was supposed to be helping us came to introduce herself and we never saw her again. We had to pull dresses and do everything ourself. When we left she looked at us and continued walking. I am very displeased with this location and it is a disappointment because I’ve had great experiences at other David’s Bridal store. I will be canceling my other appointment there in March.

Poor experience! I’m not sure if the woman who helped me was new but she was NO help. She only pulled 3 dresses at a time, my mother had to help me in and out of the dresses and not to mention, I was given a small dressing room to try on while other customers and David’s Bridal workers kept walking in front of me while I was looking at the dress on me. Absolutely ridiculous!!! I found a beautiful dress that would have been ‘the one’ but I refuse to give my money to this franchise. I’ll look elsewhere for my dream dress AND I’ll make sure I’m treated as a bride should be treated when you plan to spend that kind of money on a dress you wear once.

I recently made a purchase from David’s Bridal in Duluth I purchased off the rack because I was getting married in 30 days. I had initially had a dress but I am pregnant and because I am growing I had to start my search again for a dress so I went to David’s bridal again. My bridesmaid got their dresses from here as well. The lady that help me with the dress fitting was great and I found a dress that I liked and would accommodate my growing belly. I was told that because I’m buying off rack that they will do a spot cleaning. When I went to pay for the dress the customer service lady was very rude and told me that they don’t do any cleaning there. I had to go get lady that help with my fitting to explain to her about having the dress spot clean. I went to go pick up my dress and I went to the customer service desk and ask about picking up my dress that was being spot clean and the Manager, Valerie Blalock told me to walk to alterations and they will be able to help me. Which is funny because when I initially paid for the dress the other day it was a lady there to pick up her dress and Valerie didn’t tell her to walk to the back to pick it up, but she proceed to go get the dress herself and bring it back to the customer. Don’t know why I didn’t get that same service. I get the dress and there was no spots on it but it looked dingy to me So I explain to Valerie Blalock how I felt like the dress had a dingy look to it especially at the top. She was very rude and completely dismissed how I felt about a dress that I paid full price for. So I asked her if there was any way that I can have a new dress shipped to me and how long it will take. She tells me that they don’t provide new dress that every dress a customer orders is a dress that was on the floor in one of their locations. I guess this lady thought I was dumb. Now I don’t know if she mean that because if my time frame I won’t be able to get a new dress so I can have one ship from another store that might be in better condition or not. So I asked her again because I couldn’t believe what I was hearing. And she proceed to tell me again that its it very rare, no matter how far in advance you order a dress that anyone ever gets a brand new dress. She calls over I another manager, Brandi Tybor, who was just as rude and said we don’t see anything wrong with the dress and there nothing else we can do for you. So I’m completely making up the way I am feeling about this dress is pretty much what they was saying. Then proceed to ask me if I would like to purchase a garment bag for the dress after they been rude to me. I called another location in Kennesaw, GA and spoke to Hannah. She was the best. She tried to see if I would be able to order a new dress, yes new, in time for my wedding. but come to find out she said it will be pushing it kind of close. She even advise me that the dress does come in a white, I had soft white and was never offered white. I went back to the Duluth after I got off the phone call with Hannah. And asked the lady why I wasn’t offered it in white and why she lied about all dresses are used. She tells me well looked at you file and notice you initial came here in October, why didn’t you a dress then and it’s your fault because you waited so late. I had to try my best to not curse that lady out. I’ve never had service as bad as I did from Valerie Blalock and Brandi Tybor. I paid full price for my wedding dress and regardless whether if was from the floor or not I should have been treated so unfairly. I would never recommend this location to anyone ever.

I found my dress at David’s bridal but and the dress I tried on was a perfect fit. I wanted to order that size but the consultant said I needed a bigger size. I said no because it was going to be big on me. She insisted that I get a bigger size so I can alter it. First off, why would I want a bigger size to pay more just to alter it when I can get a size that fits me? We argued for a bit and I even talked to the manager who told me to listen to the consultant. I knew the dress I ordered was too big. When I got it today and tried it on, it was too big! I knew this would happen. I was so mad I just took my dress and left. The customer service is horrible in this area. I didn’t want to buy a bigger dress because I knew my size. They just want to milk every penny from you. I give this place a 1. Don’t trust these people. Just trust yourself! You know your body and your size. Be careful ladies.

So I walked in to this location looking for a dress for a wedding I was attending and for a dress for my courthouse wedding. I walked in and I wasn’t greeted, no big deal I only saw 1 worker and she was tending to a wedding party. So I decided to browse a little, I literally walked around for 20 mins with no help at all! I work in customer service and I expect the bare minimum service. I would never spend my money in an establishment that treats customers like that.
I will not be retuning to this location and I will tell my friends about it!

Worst experience ever! They were rude when I came in the door and was not greeted. All the employees were black and paid no mind to white women that walked in the door. They were cursing and using ebonics, taking snap chats of people and making fun of how fat brides are. I swear I walked into the ghetto going to this location. Never again!

Danny was awesome! We had a great appointment this morning! Started on time, saw several great dresses with even better prices! I’ll definitely be back!

Horrible experience! Walked in not knowing I needed an appointment and was greeted with nothing but rudeness at the door. We were told that we wouldn’t be helped and weren’t even able to stay and browse without an appointment. The lady was so cold, not even interested in helping us set up an appointment for later in the day or anything.
I just got engaged, it was my first experience trying to do anything wedding related, and it was terrible. Had my sister visiting so we could try to wedding dress shop specifically! Obviously, our planning could have been better, but the amount of rudeness to potential customers was inexcusable! I will buy a wedding dress from anywhere BUT David’s Bridal!

We had Dany as our consultant and she was very helpful, cheerful and not pushy. She pulled all the gowns I had listed that were available in store and some others that we saw on the spot. It was easy to book a Saturday appt the day before and I had already shopped at two other stores so I knew what I wanted. The prices are great even for accessories. My sash was ¼ the cost of the other shops. I bought my gown today and feel like it was a great value. They are even shipping to me for free since I live in another state! I feel like we got a lot of attitude and added expenses at the other salons we visited so we were very pleased here.

My SIL found her dress here so i said «why not?!» and went searching on their website. I found the dress i wanted (Vera Wang) and located it at this store. First, I went to the DB Boutique in Buckhead and tried on some and i thought i found my dress but the initial one i saw online was on my mind so i went to this location. It was on a saturday so of course they were super busy. My SA had another customer and she juggled us ok. Luckily, my dress was on the clearance rack in the size i needed in mint condition. I wrapped it up and was good to go!!! Service was ok and my dress was good for ceremony only.
Why the 1 stars? DB and affiliates will NOT stop contacting me!!! I went to their website and changed my info to something i dont even remember anymore but i still got emails from so many different companies. Not only emails but also mailings!!! Recently Men’s Wearhouse sent something to my place of WORK. I NEVER provided that information to them and was appalled!
I promptly got on the phone with a courteous gentleman who emailed their corporate office and he gave me a confirmation letter AND i chatted with a lady who said she would do the same thing. IF i receive anything else from DB & co, i will be reporting them to the FTC!
Unfortunately, i found the dress for my bridal party from there and we would have to go back to get a 20% off discount because i bought my dress from here. This is just a warning for anyone considering purchasing or even making an appointment with them to put a fake name, address, email etc!!!

A bridal party I am in had a terrible experience at another bridal shop. We needed a last minute appointment and this shop was able to squeeze us in. We are all form out of state and needed to get this done today. Thank you!

I have been here twice to shop for my bridesmaid gowns. The first experience I was in and out without much fanfare. The last time I was here in December was a headache.
I explained to the assistant that I had recently had surgery and was a bit bloated and not in my normal clothing size. I told her I was unsure what size dress I would be. Normally I’m a 6 or an 8, but probably should try a 10. She pulls the dress, I try it on, and she then proclaims «I can’t even zip it up». Thanks lady. I’m like well I wont need this size the wedding is in June, so I’ll get a size smaller. Do you know this woman who doesn’t know me from Adam, tells me that a lot of people plan to lose weight but don’t do it, and I shouldn’t order a size smaller. Really? Those are your sales skills? I tried to have a conversation with my husband about the dress, and she came and stood between us. It was the strangest most uncomfortable experience I have ever had. We had to meet people for lunch, so we left. I knew I had to get the dress from a David’s Bridal, but It definitely wouldn’t be this one.
The David’s Bridal in Buckhead was awesome. I have ordered my dress two sizes smaller, as needed, and had no issues.

If you’re looking for a cookie-​cutter wedding dress and a disengaged consultant to help you out, this place is perfect. I felt like I was just another customer and that the consultant didn’t give a crap about what I was saying or what I wanted. It was the biggest waste of time. (REALLY cheap fabric, too– and I don’t mean inexpensive).

While I would not call myself a fan of this place, it gets points for its large selection. I came here without an appointment on a busy Saturday and made one on the spot. To pass the two hour wait, my friends and I went to a nearby bakery. We took a catalog and went through the pages, marking off dresses and ending up with a top 5 list. This was the smartest move I made that day — we gave our consultant the item codes and she pulled the ones they had in stock. I was able to decide on a dress that day within an hour or so.
When a bride chooses a dress, she gets to ring a bell. This little touch makes this place just a bit more special. My consultant was friendly and busy — I think she was juggling two brides at the same time.
I have also been here as a bridesmaid; for this you don’t need an appointment. They will find the dress and you can figure out sizing after trying it on. While they may not have the color in stock, they will try to find the closest thing to what you need for you to try on. Pick ups at this place are easy; the longest part is just waiting in line.
Appointments required for brides; not required for bridesmaids.

This updated review is for the alterations department at this particular location of David’s Bridal. I had my final fitting over the weekend and dealt exclusively with Sandra, who was also the lady who had pinned me up at my original fitting.
My appointment was for 4:30, but honestly, I probably could have dropped by at any time and picked up the dress (and I sorta wish I had), because the alterations department was empty. At some point, while in the changing room, I overheard a customer come in stating she had a 5:30 appointment to pick up her dress, yet at that time it was only 4:38 (yes, I looked at the time on my phone). So yeah, I think it would have been OK to come in earlier as long as it wasn’t TOO early.
I am totally pleased with my dress. With the shortened straps and hem taken up, it fits like a dream. They also fixed the hook and eye closure for free. Sandra was perfectly pleasant and polite. I signed for my dress and was on my way quickly.
I still think the prices are steep for what I was getting, but at least the work was excellent.