Windows On Washington

December 2015 we had 4 large skylights installed in our slate roof. W on W did a tremendous job. There were 3 other bids with slightly lower prices, but Eric by far gave the most intelligent answers to all of my questions. I was very happy we went with them. It’s always better to trust a contractor who shows the highest level of quality and concern. The workers had to stay longer than originally expected, but no change in price whatsoever. Also happy to say that there were absolutely no problems after the 36″ on snow we had last week.

In August of 2015, we called several window contractors to replace 24 wood single pane windows with vinyl double pane windows. The last person we spoke with was Greg of Windows on Washington. With Greg being the third person we spoke with, we were fairly tired of presentations which Greg immediately recognized and focused on his recommendations and why. We were impressed with his sales approach and even more impressed with the OKNA windows he recommended.
We signed the contract and were told exactly what the next steps would be. First we would have the windows measured, then they would be ordered and once they were received, installation would occur. Seems simple enough. The difference with WoW is that everything occurred exactly as outlined and within the expected timeframes. We were informed of the status every step of the way and WoW answered every question we had.
Finally the day of installation arrived. This could not have been a more professional crew. They installed all 24 windows in 6.5 hours, had the work area completely cleaned up, everything packed and were on their way. But first, they cleaned every window, took the time to demonstrate the window functions and provided instructions on what we should and more importantly, not do for the first 48 hours.
Needless to say, every window looks absolutely awesome and functions perfectly. We have a fairly large home and even with this wintry weather and an all electric home, our monthly bill has not exceeded $ 300.00. We would highly recommend WoW for window replacement. We have some more windows and doors to replace and will be calling WoW when we are ready.
Mike & Debi

Overall great experience! The sales rep was very knowledgeable and was not trying to make a hard sale. I had a couple quotes prior to calling Windows on Washington and ultimately chose this company because of the customer service experience, they offered the best warranty and I felt the cost was reasonable for great quality windows.

I worked with Windows in Washington to provide window and door services for a client of mine. We had 10 windows and 3 doors replaced. Zach, our salesman, was very nice and helpful. He had a great attitude and was available any time we had questions. The process took a long time but I think this is normal to expect this. Once our windows and doors finally arrived, everything moved right along! We had an appointment for service within a week. The day the workers came out to the house, they were quick and efficient. There were several guys there to help and they completed everything in 1 day. They did forget to caulk and replace one wood piece above one of the doors but the office is in the process of correcting their mistake now. Overall, we had a pretty good experience and I would recommend Windows on Washington.

Windows on Washington replaced our patio door, we are very pleased with the outcome of the project. I was most impressed with the quality of services they had delivered, not only the final product of the sliding door installation, but more importantly, the entire buying process was painless, and every step during the process was clearly communicated, and expectation met.
Home improvement is a crowded field, these guys know how to stand out. Great job to the office staff and installation crew!

I had a water stain in my master bedroom ceiling. I got a few roof repair companies to look at it. I got Greg’s contact from one of the neighbour’s and he mentioned he works for WoW. I called him and he said he’ll send Beau to take a look at it. Beau was very methodical and unlike others who blamed it on imperfect installation of a section of roof by visually inspecting the roof, he spent quite a bit of time inside the attic and determined that the leak was actually coming from the chimney. He took photographs and showed me the water marks. So, the final bill for getting it fixed from WoW was much less than the other companies quoted for the work. More importantly, I believe the right problem got fixed.

We had 5 windows replaced in our 3^rd floor condo by Windows on Washington. Eric – the owner himself, came out to our house to do the estimate, was very personable, professional, and organized. The workers themselves did the whole job in only 3 hours, were also very professional, punctual, and neat. They cleaned up so well after themselves, you would’ve never known major construction had been done! Now we have had time to live with the windows and there is a noticeable difference in how quiet it is and also how much warmer it is in our place. Highly recommend this company!

Decided to go with Windows on Washington to have a leak in my roof repaired. I have to say that this company has been one of the best companies I’ve ever had to deal with. They had someone come out to my house very quickly, and I’m happy to say that my roof is no longer leaking. Everyone was very professional and courteous. I would highly recommend Windows On Washington for any service they provide.

Eric was extremely helpful by phone and e-​mail and shared a wealth of knowledge on windows and installation techniques despite not having an opportunity to make a sale. Was extremely helpful in my decision making process.

Received the best customer service! Zack was so helpful and went the extra mile. I would give them 6 stars if I could!

We had new windows and a sliding glass door installed about 5 years ago. The windows are great and very easy to use and keep clean. I didn’t write a review at the time, but I am writing now because we recently had a problem with the screen door on our sliding glass door.
Well, the team over at Windows on Washington rushed right over when we called them and brought a replacement screen door. They were in and out in less than 15 minutes and our door is working perfectly again. Great company and really top-​notch employees!

One of my friends recommended WoW. I had previously had Thompson Creek replace about half my windows and one glass door. I wanted to finish the rest of the windows and another sliding glass door but did not want to pay an arm and a leg. I contacted WoW and scheduled an appointment for an estimate. Unfortunately the person scheduled to come out had an emergency and was unable to come out. However, WoW immediately rescheduled me for the next day and Eric (the owner) came out to do the estimate himself. The estimate came through SIGNIFICANTLY less then what I had paid for the other half of the job from TC. I was shocked by the price difference.
I immediately opted to move forward with the job. The next step was to have someone come out and take the measurements to ensure the windows fit as they should. This visit took about 5 minutes. The ease of scheduling an appointment was just as smooth,
Fast forward to the installation. They crew was coming up from VA. I live in North Potomac. They were coming up on a Friday in the middle of rush hour. I figured they would be a bit behind due to traffic. However, that was not the case. I had an hour time frame of an ETA and they came at the half way mark. Again, awesome! The job went very smoothly. I took my two dogs and disappeared into a part of the house that was not getting worked on so I could continue doing what I needed to do. About 6 hours later and no disturbance needed the guys finished up. The cleanup was impeccable inside and outside the house. There was not the slightest of mess anywhere to be seen and they even hung up all the hardware for my blinds and curtains.
I have had the windows now for about 10 days and already can tell a difference. This past weekend was somewhat windy and the new windows did a great job. I am also impressed with how good of a job they do with noise.
I cannot say enough how quick, easy, seamless, and clean of a job WoW did. I will certainly recommend them to anyone I know needing work done and will be using them in the future for when I do the attic insulation.

Once again Windows on Washington has shown us the light with a new window in our spare bathroom. They did an amazing job inside and out. This was a very technical window install because there was not one there before. They had to frame in a new window and cut aluminum siding and seal it up. They were amazing and very professional. Cant wait for them to do more work for us.

I first did business with Windows on Washington in 2013 when my roof was leaking. They had someone out to my house very quickly and stopped the leak. It has not leaked again since.
Earlier this year, I decided to replace all of the windows in my house, the sliding back door, and put in a front storm door. I decided to go with another company because their pricing was slightly less — a decision I deeply regret. The other company started installing my doors but never finished, never installed my windows (but kept my deposit), and went out of business.
I contacted WoW again in July and asked for a new quote for the windows. The salesman, Greg, gave me a very thorough and detailed presentation on windows and explained the energy efficiency of their Okna windows. I decided to go with the Okna 500 series.
I placed the order on August 11^th and the windows were installed on September 29^th. During the wait time, I was kept continually informed as to the progress of the order, and Greg answered all of my questions quickly. They were even able to color match the exterior trim and caulking to the color that my HOA requires.
The installation was on time and completed same day. It started raining half-​way through the install but the installers kept on going despite getting rained on. When they were done, they thoroughly cleaned the inside and outside of the house and left almost no traces of any mess.
The new windows look amazing and I can’t wait for the winter so I can see how energy efficient they are. They even offered to complete the installation of my doors that the other company never finished.

We decided to get an estimate from Windows on Washington after reading their reviews on Unilocal.We’d already talked with another company and wanted a second opinion on our sliding door project. The prices and materials were nearly identical and we ended up going with Windows on Washington because of their representative appearing knowledgable about the crazy bylaws in Reston — the DRB, Design Review Board, color palette, etc.
Welp, this one slider, three panel, non-​custom order took 7 months to complete. Basically, the door was ordered and installed but they did not realize the handle did not come in the same bronze color as the door. It was black and white (see photos). It took a special order (which took a few months) to get the right one. Maybe I’m just annoyed because we budgeted for this project 7 months ago and I was just hit with the final bill? Sigh.
I never found this mismatched handle to be an earth shattering issue. It didn’t even really bother me too much, but for the $$$ we spent, I wanted the project to look great, not «meh».
I will say that they were really good about correcting the issue by ordering a specially painted handle. Customer service was always polite and service-​oriented, and their communication was excellent, which is why I’m giving a couple of stars here. Plus, the door really does look great and it updates the look of the whole room. Perhaps an update on functionality once winter arrives.

We had 23 windows replaced, including two windows significantly enlarged, by WOW and couldn’t be happier with the work! Window replacement is a huge project and a significant investment, and WOW made us feel really good about our decision from start to finish. Greg the salesman did an excellent job walking us through the entire process and educating us about what’s important for good quality windows. He was super responsive to questions, as was the entire staff we dealt with throughout the process. Jose and the installation team did an excellent job installing the windows — I couldn’t believe how quickly they worked and how amazing the new windows looked!
Our project was a bit complicated because they more than doubled the sizes of two of our windows — and ran into some unforeseen complications with the interior wall material. However, they were never flustered and though it took more work on their part, they still finished on time (even a little early). The owner, Eric, was in touch throughout the entire process and even came onto the project site to take a look at how things were going. We definitely appreciated his involvement.
The windows themselves are top-​notch. They have excellent ratings, are easy to open/​close and clean, and look amazing! The installation team did an awesome job — I am pretty type A and nit-​picky with things, but they really exceeded my expectations.
They’re not the cheapest game in town. But if you’re looking for high-​quality windows, a professional installation, and a company that cares about its customers and stays involved throughout the process, WOW is the way to go! I wouldn’t hesitate to recommend them to anyone, and I don’t think I’ll use another company for related work in the future!

We used Windows on Washington to add a window to one of the rooms. Greg the Sales person was nice and professional but was going to put us through 170 slide power point presentation and we had to stop him on page number 2. We did not have time for 170 slides and it is a bit excessive for a window purchase. The price was reasonable. Email communications for measurement and installation were clear and efficient. The staff — Jose and his team — were very professional and courteous. The final product was AMAZING. They were able to 95% match the other window from inside and outside. It’s hard to tell the difference between both windows.
If we want to open more windows in the house we will definitely go to WOW.

Windows on Washington did not look to address our problems but looked to sell windows. They made a half-​hearted attempt to address the issue but fell short due to poor communication and broken promises. Overall, poor understanding of customer needs and poor customer service from sales associate to the owner.
We contacted Windows on Washington in early April 2015 to help us replace our builder grade windows that were energy inefficient and had poor performance for outside noise abatement. Our primary concern was to solve the noise pollution problem as our house is sitting close to I-​395 and prevented us from having a good night’s sleep.
Windows on Washington was prompt in replying to our messages and quickly set up an appointment for their sales associate to come out and assess the situation. The sales associate arrived on-​time and gave us a detailed presentation on windows to give us the knowledge for an informed purchase. He provided us with his recommendations for Okna windows with laminate to assist with the sound abatement. We double-​checked with him to make sure this would help us with our primary concern and he assured us that it will help. Through our research, we saw that storm windows were typically a better option, but he said that we didn’t need them. We asked about the sound transmission class (STC) for these windows however they were not available. Ultimately, we decided to trust his expert opinion and purchased the windows. During the whole sales process, the sales associate was prompt in answering questions and even responded past normal hours (midnight in some cases).
We received the windows close to 1.5 months after the purchase. We were pleasantly surprised for the early delivery given that custom windows can take up to 2+ months to deliver. A friendly staff took a day to install the windows.
The Okna windows, known more for their energy efficiency than sound abatement, performs well to keep our temperatures down in the rooms. However, expectations were not met for sound abatement. The Okna windows eliminated most of the normal car passing by noise but did not help with the low frequencies (motorcycles, buses, muscle cars). In our opinion, the normal car noises were eliminated by the Okna windows more so by a well-​sealed window versus the actual window itself. We were frustrated by the performance that is part unrealistic expectations and poor research on our end and part overselling of the sound abatement quality for these windows. The staff that came in to install the windows offhandedly mentioned that laminate performance is oversold for sound abatement. In the end, we decided to chalk it up to our poor judgement and did not pursue any recourse.
A few weeks later, we received an email to provide feedback. We gave an honest review that showed our dissatisfaction. We were promptly called by the owner who wanted to schedule a meeting to try to take care of us. The owner came to our house and showed understanding for our frustration. He recommended storm windows, which we were persuaded not to get from the sales associate. He said that he would provide us a favorable deal to get these windows installed. At this point, we were already at our budget for these windows and would need extraordinary terms to make it work. He assured us that he will get the price where we need it to be and will follow-​up with a quote within a week.
We waited less than a week and followed-​up to ask about the progress with the quote. He did not answer his phone calls but several days later emailed and said he was waiting on information from some people. After this email, we have not received any communication from him. We called him and called Windows on Washington several times in a two week time frame and have not received a response. At this point, we decided that this is not worth our effort and accepted the loss. We plan to go with another windows firm that has experience with sound abatement.
This has been a difficult process and we caution others to beware. Our case might be the exception but we personally will not recommend to others.

We recently used Windows on Washington to update 7 bedroom windows in our house. Communicating with them was easy and they were very professional. On the day of the installation they arrived on time and were in and out in a reasonable timeframe. The windows look great and match seamlessly with the other windows in the house that were not replaced at this time. We were very happy with the overall service and would definitely use them again.

I chose Windows on Washington based on the good Unilocal reviews. I could give a much lower rating, but I’m going to stick high simply because sometimes crap happens and you just have to roll with it. At the end of the day, WoW cares about their customers, period.
I was looking for quotes for new front doors and received a reply very quickly and spoke with the rep — Brandon, who I’m convinced never sleeps — who came out within days. It took some guidance, but we eventually ordered our doors, signed contracts and paid down payments. We were told it would be 6 weeks to delivery with installation shortly after. Sometime around week 11, when we hadn’t heard anything, we emailed to get an update. They explained the issues and the doors came in shortly after so we got it set up for the install.
The crew who did the install was a little bit late, but they were really nice guys and worked hard — their work was top notch and they left our home cleaner than it was when they arrived. As they finished up we noticed that the second handle set that we requested was not on one of the doors. I sent an email asking about it and it was sent with the crew on Day 2, but the crew didn’t have the tools to install it so it didn’t get installed.
We set up an appointment to have it installed but, unfortunately, a bit after the slotted arrival time I got an email saying the crew wouldn’t make it. The office staff rescheduled with us early the next morning for a few days later with the owner, Eric. He was waiting for me when I arrived on the next scheduled appointment, and he went way out of his way to get the handle installed. He was incredibly nice and I greatly appreciated his candidness and willingness to discuss our issues. It was obvious that he genuinely was concerned with our happiness, rather than his bottom line, and was willing to do what it took to make sure that we were satisfied.
Now we have brand new doors that are absolutely gorgeous and I super LOVE! I could not be happier with them — and I definitely give a lot of the credit to Brandon for leading us in the decision-​making process. Should I need doors, etc again I’m sure WoW will be my first call.