Papa Gino’s Pizzeria

Mirasola’s in South Boston was closed and I wanted to grab a quick Chicken Parm Sandwich. I knew it wouldn’t be Mirasola’s, but $ 7.50 for a «large», frozen patty cut in half so it only fits about ²⁄₃ roll, tough chicken, very little sauce and the roll was stale.
Papa Gino’s has gone down hill and particularly this location.
2 stars is for the friendly, quick service — not their fault the food quality is poor

The pizza was pretty good, only because delivery would have taken an hour and a half so I picked it up and got it fresh. The breadsticks tasted like they had been sitting for hours, very stale and hard. Doesn’t look like the cleanest place either.

Max is very friendly and gives great service at pick up everything else is off, food and especially delivery always get wrong food

Sloooow. Thu night, plenty of staff, place is empty. Ordered 2 slices at 7:15, its now 7:50 no sign of food, no communication from anyone. #leadership matters, This will be my last visit to this location.

If there was a zero star option, I would choose that instead.
After several poor experiences with long delivery wait times and subpar product, we decided to give this location one more try because I’m super pregnant and was craving papa Gino’s. Ordered online at 9 pm, received an estimated delivery time of 9:27. At 10:09 I attempted to call the store. Six times someone picked up and hung up on me with a deliberate click. On the seventh try, someone answered my call and informed me that all the orders had left the store 10 minutes ago (which was already 40 minutes after the time I was told I would receive my order) and that I would «have to be patient because delivery was backed up.» No attempt was made to check on my actual order, no apology, no basic courtesy or pleasantries were forthcoming.
At 11:05 pm, I was starving and literally in tears (remember, super pregnant and now starving) when the delivery driver arrived. He told me that he was the only driver, and to give him credit he was apologetic. Because I’d paid online, he’d also already received a 20% tip in advance. I fully blame the store for staffing only one delivery driver on a Saturday night.
My food was ice cold. Totally terrible experience all around. Will never eat at this location again.

This place is a joke. Bad customer service, late deliveries and rude employees.
Does it really take 2 hours to deliver a sub to a place that’s literally around the corner?
We called to complain and wonder where our food was and got «The driver still has your order». For 2 hours? What’s that supposed to mean?
They also almost NEVER have pizza ready for slices.
I had to wait almost an 1hr and 30mins for two slices of pizza.
Don’t get me wrong, I love Papa Gino’s pizza. But if you can skip going to this location, please do.

Let me start by saying the pizza was good… it was still warm when delivered and the toppings were generous. The crust was crispy and sauce had a distinct tomato flavor.
The online order and delivery was a major joke. We ordered the pizza at 6:30 and FINALLY received it at 8:30! That was an hour after the stated delivery time which is totally unacceptable. (We were only .5 mile from the restaurant.) I called the store twice and both times was on hold for several minutes at a time. The employees were polite, but I am not sure any of them knew what was going on with our pizza. Sadly, the delivery guy gets the rough deal… no tip for an hour late delivery.
Maybe go in the restaurant if you want pizza from here…

I wish it was possible to not even give 1 star to this place! I grew up in Dorchester and have ordered from Papa Gino’s frequently over the past 6 years– until now. Recently I placed a delivery order (I live less than 3 miles from PG’s) online and was told by the online system it would be about 35 minutes– perfect. About 10 minutes after placing my order I get a phone call that the location is all out of basil for my margarita pizza– ok no big deal it happens. Approaching 50 minutes I call to see what happened and am told by the manager that the online system gives an estimate and that I shouldn’t expect that arrival time (what???) Made 0 sense to me. Ok– then we’re approaching an hour so I call again and am told this time that they’re wicked busy and my delivery is on its way. I never received an apology or discount! 1) The online system should of registered that they were busy and I wouldn’t of ordered if it said it would be over an hour. 2) WORST customer service from the manager! The first employee I spoke with was more helpful. I usually don’t complain, but I was so frustrated I emailed corporate and received 2 emails, from the same woman… Both basically just said sorry but it seemed really generic to me and both emails basically said the same thing– I think she forgot she already sent one email to me! I will NEVER order from this Papa Gino’s again and will stick with Windy City or Pat’s Pizza.

The service is terrible, and the food is not much better. Last time they forgot to check if my food was ready to pick up when I came in. After an hour of waiting I asked what’s the hold up the manager grabs the pizza from the holding area and says he was busy? This is my first review I have written… go somewhere else

Do NOT bother to order a delivery from this store. Unless you don’t mind waiting over an hour and and half and getting it cold. Save your money on this overpriced pizza and support your neighborhood pizza shop.
Management is totally unresponsive to complaints as well.

I grew up with papa Gino’s pizza and love a good plain cheese from there. The past 2 times we ordered a half plain and half with toppings. So they send half with just sauce. No checking to make sure first. I assume when you order a traditional thin crust you’re getting a good old fashioned cheese pie. But apparently you have to ask for cheese on your cheese pizza. So frustrating

gave me the wrong damn order what a piece of … location just terrible disgusting employees.

Finally got the food after 1hr and 30min. ordered. Received cold pizza and never included plate and utensil as noted in the order. I can’t believe that I order from this place after past experience. Once again, very disappointed in the quality of service.

While the pizza is good it in no way can compensate for the absolute horrendous customer service. I have ordered delivery from them twice and never again will I attempt it. This last time I ordered at 6:50 and was told delivery at 7:30. It’s now 8:25 and it’s not here. Done done and done.

On more then 2 occasions I’ve been unhappy with the service at this location. I just ordered one pizza around 710 for pick up and accidentally fell asleep while waiting. Around 815 I scurried to get my pizza and after being dismissed by the manager I asked a nice boy to help it seemed my pizza had about 5 min left, after ordering and hour ago. I asked why they quoted me 15 min if it would be an hour, it seemed slow only 2 pizzas in the warmer. She responded «I don’t know». We’ll great. I was dissatisfied with the service, for another time.

We come here because my son loves their cheese pizza but honestly if I could choose another location, I would. It’s not the having to wait but rather for some reason it always seems like the employees (including the supervisor) are clueless as to what is going on, who ordered what, and how long someone has been waiting.
I’m not sure if it is that I tend to order in what I would call a «cluster time» but it seems that every time I order, it’s going to take 20 minutes. It doesn’t matter if I order 2 large pizza, fries and drinks or just 2 kids cheese pizza meals (which is just slices that are taken out of a warmer that is seated right at the cash register).
We love the pizza and the service is friendly but they are slow. I think this location needs a serious upgrade in the kitchen to handle the demand that they are obviously under.

My pizza and fries are so cold I had to turn my oven on to heat them to an edible degree. Dam. WTF

It took 30 minutes for two slices of pizza. We sat in the dining room and a mouse wandered by to keep us company. Disgusting!

My boyfriend and I order from Papa Gino’s all the time, however this location is AWFUL. Not only are they inconsistent with cold food and late delivery, tonight was a nightmare. I called at 9:30 and they said it would be about 25 minutes. When 10:30 came and our food still wasn’t here I called. After a big argument the manager really tried to tell me that I was lying and never ordered. She said there was never an order for my address and couldn’t even apologize for their mistake. So now, it’s almost 10:45 at night and I have no food. And I was SOO looking forward to my buffalo chicken fingers: (

This store is not consistent, so I kind of have to go back on what I said previously. Some visits have been great but today… not so much. Drink machine not working properly and a mess, its been acting up for a few weeks. Almost all the parmesan cheese containers are empty. The staff seems a little overwhelmed.
The food was good, though.
It just doesn’t seem like the staff is able to predict what they will need. And they don’t stock as often as other stores. Maybe it gets very busy but the store needs to be ready for that and the aftermath.