American Airlines

I wouldn’t fly American airlines again. I hope international companies chime in and take over the market. I heard Singapore and Dubai Air know how to treat their customers. At gasoline being so cheap you’d think they’d not hassel you the way they do.

I would give them negative 5 if I could. The customer service is appalling, at the check in counters in new york and even at the admiral’s lounges there. They pretend to be helpful & really don’t do much at all. In the end they ask you to sort out tour iwn flight matters.
The planes are average. Sometimes I don’t find any difference flying budget or AA in terms of comfort (but I am petite so room isn’t an issue). On the flight apart from the free drinks it is essentially the same as any budget airline. I wish Qantas would partner with someone else.

Absolutely pathetic customer service from American Airlines.
First, they cancelled the flight to Orlando and informed me, and many other fliers, two hours before the scheduled departure.
Second, they gave us another flight the next day, while they gave us the reason that due to weather they could not fly to Orlando. They lied, they had fights flying to Miami the same day, 30 mins later.
Third, I asked for a refund, since they were unable to give me a confirmed seat the same day, but they could not do that either.
Absolutely unhelpful behavior from the customer service agents at the airport, a flight full of people stranded at the airport and they had 2 people responding at the desks.
Very very unprofessional.

First off flight delayed from norfolk to detroit, traveling with 3 kids. Seats not near each other and some people in floght were nice enough to sort of switch but my husband was at opposite end of plane.
Not traveling back home and we can not oick our seats! A family of 5 and because I booked through Travelocity they informed me I can not pick seats until we get to airport today. So my 2 yeat old may be sitting by herself? That was what seats they had picked out to come to Detroit.
This is ridiculous that I am spending more than $ 1000.00 and can not sit with my family.

I booked three flights for 3 bartenders from New York to host an event in Detroit for Oct 13, 2015. The flight was to land in Detroit at 8pm on the 13^th but due to mechanical failure that flight was delayed and the girls were put on a connector to Philly and supposed to land in Detroit at 11pm. That flight took off before the girls landed in Philly. We were told the next flight to Detroit would be 7am. So much for our event. I have spoken with 3 customer svc reps waiting on an email to cancel and refund the itinerary. Not only that I was told to go online to
to get reimbursed for the three hotel rooms booked for the event. It called a «flight in vain» they said. I sent the request and got an email reply stating that I needed three written statements from the girls themselves describing their experience! I attempted to email back and and received an auto reply stating that the email address is an unmonitored address and that it is not attended to! Guess I will continue to call the 800#, maybe call a consumer advocate or even the news. I just cant and wont let them ruin our even and have me out $ 3000.

Even though American is way down the list on frequency of flights, destinations, etc., they personnel here work hard to be pleasant and it turns out nice!!!

Rude staff. If you are in the earlier boarding groups they welcome your Carry on rollers if you are in the later group you are bullied and told «you should be grateful for them checking your oversized carry on «even though my bag was the same sized as everyone in the previous groups. The staff were unkind and the planes were less comfortable than southwest. No perks for high priced flights.

They weren’t the worst, weren’t the best. I don’t believe I’ll go out of my way to fly American again but, wouldn’t be opposed to flying with them again. Older planes with very little entertainment. I sleep most of my flights but, I don’t remember most of the pilots in my 4 different plane rides being all that bad at their job. One landing was a little scary and had a kid screaming bloody murder in front of me but, overall not the worst landing either. I will probably shop around but, for the most part it was an OK experience.

Flight delayed again. Will probably miss connection is Dallas now. I also love how you bring a carry on that clearly is within their specifications but they tell you it has to be checked anyway because to bins are full. Then 10 more people board with carry ons and we see wide open storage bins as they close them for flight prep. My son comments on the ridiculousness and they tell him not to make trouble on the flight.
Now the frikken prima donnas treat you like shit & if you complaint, they posture like they will throw you off the flight. Thank you to over powered homeland security BS.
Just a «take it and shut up» expectation.
Americans airlines and U.S. Air both suck big time with their customer service attitude and baggage practices.
Won’t fly with them ever again.

WORST airline ever. DO NOT fly with them. Always a delay and/​or technical issue with the plane

Porter saved us hundreds because of overweight luggage costs. Did you know if you fly first class you can take 3 bags up to 70 lbs for free? Coach only gets 1 bag up to 50 lbs free. Thanks to the porter we now know! Although my wheelchair was damaged and it took them 5 weeks to fix it, at least they went above and beyond to try to accommodate me.