Sarpino’s Pizzeria

If I could put less than 1 star I would. I ordered 2 sandwhiches, 1 BLT, 1 Turkey Club. Both were TERRIBLE. Neither were consumed by a human, the trash’s opinion is still undecided on the quality.

Worst pizza I’ve ever had. I’ve been to tons of restaurants over the years and I don’t just go around bashing someone’s business but this place has got to be the worst of all time. The pizza I ordered was a simple cheese and sausage which they absolutely went all out in proving that the easiest and most common pizza order can be made to make you never want pizza from anywhere ever again. Crust undercooked, cheese tasted day old, and the sausage were these thin slices of meat that may have been from either an Italian sausage or a Polish sausage… I couldn’t make out the flavor. The order of bbq Wings that I ordered were probably weeks old, they had charred marks on them and you could tell they were just lying there for weeks and reheated in the microwave. And the chicken Caesar salad was something that really put the icing on this upside down cake of absurd and inexperienced food preparation. Ice cold chicken… soggy croutons, and dry discolored lettuce… Not to mention I tipped the delivery guy 15 dollars for the worst meal I’ve ever ordered… this place needs a complete overhaul, from the menu, to the ingredients, to the prices (far too expensive for jailhouse slop they serve), and the incredibly difficult person on the phone who I had to repeat my order to several times for her to get it right. This place is tops in the worst category for authentic Italian cuisine ever. Please save your money and skip this horrible experience in the making. Take my advice. Seriously, this place made me a believer that some places just don’t get it and just don’t give a damn about providing quality to its customers.

This was a terrible experience. We have been ordering from here for our work luncheons for years. This most recent time they never showed up and we never got our pizzas. They claimed our address didn’t exist and that they drove around for almost two hours looking for our address. All they did was blame it on their gps instead of fixing the problem and apologizing. Strange… their gps found us in the past with no problem. The manager even went so far as to say «it’s not our fault you didn’t get your pizzas.» Terrible experience. I will never order from this location again. If I could give zero stars I would. Still waiting to see if we get our credit for never getting our food.

Forgot my cans of soda and the food is ok. Nice thing is that they are open late.

Solid cheese pizza with mostly consistent cheese and sauce coverage. Crust good enough to eat and comes with a side of marinara to eat with. Good amount of sizes available to choose from for pizza (personal, 10−12−14-inch, etc.). Pricier than most chains, though not sure it’s worth it. Free delivery in the area, but did take 50 minutes late Saturday night. Did deliver right to the door at Comfort Inn in Elk Grove. Very friendly staff on the phone and delivery. Comes with crushed pepper and parmesan, a nice touch.

The food is mediocre at best. It gets 1 star for being a fair price.

I just ordered a salad from here and after over an hour of waiting, it came to me. I went to eat it and it was LUKE WARM. I tried to take a couple of bites and I couldn’t handle it. I called the store and asked to speak to a manager. I spoke to her and her reply was «What do you expect? It’s hot outside. I’ll send you another salad, but that’s going to be warm too.» Don’t order from this place, it’s a dump and they are SO rude. My credit card better be charged back ASAP.

Due to flight delays, forced to stay in Chicago overnight with 14 hour delay. Had two meal vouchers that I used to order the best veggie pizza ever. Maybe I was just stressed and all but really loved it.
Wait was an hour but delivered direct to hotel.
Only four stars given because driver asked for tip and I felt pressured to give it to him.

I’ve ordered from Sarpino’s before, and usually it’s at the bottom-​end of mediocre, but today’s delivery was beyond awful. I ordered a spinach salad with dijon dressing and they just gave me just plain MUSTARD. Who eats a salad with just mustard? I called the restaurant to resolve this issue and the lady on the phone basically told me that the mustard is what they serve when you order dijon mustard dressing. Who does that? Also, I ordered onion rings with ranch dressing and ketchup on the side, and they gave me marinara… no ranch or ketchup. The onion rings were literally the worst I’ve ever had. You could get the frozen rings at the grocery store and bake them up and they’d taste better than what I got… gross. Very dissatisfied, don’t think I’ll order from them again.
Also, their wings are gross.

Placed an order for delivery and never received it! I than called them and they were closed. Their website states they are open till 4 a.m. and we placed an order at 3 am. We received a confirmation text letting us know they were working on our food. Two hours later we still have not received anything!

shitty service，only because I didnt see other menus in the hotel and I was starving. Never try it… the guy charges me like seven dollar for a 1.5hour delivery？I didnt have change so he just decided to charge me 7 dollar… the wings were fine but pasta was funny and oily!

Mediocre pizza and shit service. My spinach salad came without bacon (the menu clearly states that this dish comes with bacon. I need my Effing bacon OK guys?), I was charged for an extra dressing I did not receive, and it took 90 minutes for a pizza and a salad to get to me on a Tuesday night. When I called to ask for my bacon and dressing issues to be resolved, the employee simply repeatedly replied «what was your question?». After about the third time I explained my. problem and she seemed completely baffled, I just gave up. Tbh should have gone to taco bell.

NEVER AGAIN…
I used GrubHub to place my order… that was simple enough for me to put in for a custom calzone…
But the wait was over an hour even though the place is just down the street… i was patient, though, because it said specifically that there was FREE DELIVERY and NO MINIMUM CHARGE. .
Well, once my food arrived, the delivery man (who barely spoke english) handed me my food and a receipt to sign (that only had spaces for tip) and said «$ 5!»
I thought he was joking because my order was only $ 10… but he was serious! I couldn’t communicate my confusion to him so i just gave him the money. .
But i felt deceived! Was that the delivery charge? Was he INSISTING on a tip? Neither of the two seems right to me! !
Well, my calzone was correct to my order.. but holds the record for THE GREASIEST thing I’ve ever gotten from a restaurant.. the calzone was dripping with grease that even permeated through the bottom of the cardboard box it was in!
Long story short, i will not be ordering from there again.

Hubs and I placed online order online on Saturday night at about 5:30. Based on the other Unilocal reviews I expected that we’d be waiting over and hour for our carry-​out order to be ready (despite the confirmation saying 20 – 30 minutes for carry-​out orders). Reviews on the the food in particular were hit and/​or miss, so we decided to give the place a try.
I placed our order with no problems and they even offered a 10% off coupon at check-​out. 20 minutes later my husband received a text saying that our order was ready-​awesome!
This was our first time trying Sarpino’s, so for a chain pizza place it was just alright.
We ordered a veggie pizza, veggie calzone w/​ranch and breadsticks. The calzone was my favorite part of the meal; have a fork on standby as the ‘zone can get pretty messy. The pineapple on the veggie pizza was tasty, as was the sauce and there was no grease. The breadsticks we’re like eating crackers; incredibly crispy, tough and just too hard to chew.
⁴⁄₅ stars because we ordered early enough in the evening that our order was ready when promised. Food is pretty average and slightly on the pricey side given that the ingredients weren’t anything elaborate. We’ll come back again if we’re in a pinch for dinner.
Restaurant is carry-​out/​delivery only.

They had one job. And it was to properly put the correct toppings on my pizza and add the dipping sauce I wanted. I even called to double check with you guys. And I got none of the above. Never again Sarpinos! Horrible service.

I am not picky about my pizza.
I do require that the food is edible though. I have NO idea how this place stays in business. I am convinced this is a money laundering operation, as serving edible food to customers is NOT their priority.
I have ordered from them 3 times, and each time they managed to screw up the most simplest of tasks. My first order was a few salads. Got all the salads wrong, lettuce was soggy and tasted like those prepackaged mixes you get at the local 711. Second time I ordered a lasagna and my wife ordered mozzarella sticks. Lasagna was burned to the bottom of what was served and the mozzarella sticks were still frozen in the middle. My last time ordering was last night and I ordered Pizza thinking «Hey this is a pizza joint maybe they just do pizza well.». Boy was I wrong. Delivery time was over an hour, pizza was both cold and charred on the bottom AND the top. I took a few bites and I threw it out. I will actually put real money on the line when I say I can throw some canned tomato sauce and string cheese on some cardboard, throw it in the oven for 10 minutes, and it would still taste better than anything Sarpinos has to offer.
The Staff is incompetent and matches the quality of the food. I am convinced that their actual goal is not serving good tasting food but to be a front for some dirty money scheme, as someone who cares about this business would not serve this crap to people.
I say gut every single staff member, trash the menu, work up a new recipe, launch a campaign admitting your pizza sucked (see dominos), then hire competent people who actually have some sort of pride in what they serve.
Go to hell Sarpinos.

Summary:
My advice is to listen to the other reviews — I didn’t. 1 star for the atrocious delivery time and subpar food.
Details:
We arrived at O’Hare pretty late, so this was one of the few options that delivered at 1:30 AM. The estimated time was 45 to 60 minutes. We received our food (spaghetti and wings) at 2:45 AM, despite it being about 3 miles (7 minutes) away. I received an e-​mail saying that the food was out for delivery at 1:59 AM. Why it took 46 minutes at such a late hour is beyond me.
The food was subpar, though still edible, especially after a 5 hour flight. The wings weren’t overcooked, but could use more flavor. The spaghetti reminded me of my high school cafeteria.

I give it no stars for the jerk who answered the phone and said WE CLOSED! Then hung up on me. Also may I point out that it was 2 hours prior to them actually closing!

I neglected to read reviews before ordering
Ordered breadsticks, pizza and meatball sandwich. Of the 3 the only thing near edible was meatball sandwich.
The pizza has sauce that I don’t like, sorta spicy, darker color. Couldn’t eat. See pic, our pizza was sausage and mushroom. The «sausage» is small slivers similar to pepperoni. Thought they made a mistake until I tasted and had faint sausage flavor.
The bread sticks were hard and were not garlicky.
If my review was for meatball sandwich alone, that would have rated 3, but this review is on the hole. Cannot recommend.

The only reason this places gets more than one star is their salads! The calzones are okay too I guess… but the pizza is a mistake gone horribly worse! The neighborhood is always littered with their menus and actually there were a few hundred on mount prospect rd the other day all over the street.
I went here with coworkers once and my coworker was from the same decent (eastern European country, I won’t name) as the owners which I’m guessing employ their family. But the point was when they spoke to him they offered him a discount because of this, now the bad thing was it was in front of plenty of other customers. And another coworker jokingly tried to play along and the said something along the lines of «hey I’m from there too» and they said, no and said its gonna be full price for the rest of you all. It was a given but the approach was just so rude I had to share it with everyone.