Westerfield Cobblers

Frank makes quick work of whatever you bring him, and the prices are very reasonable. Highly recommended, especially if you work nearby.

DO NOT SPEND YOUR MONEY HERE. I had the heel of one of my boots replaced a couple of weeks ago at Westerfield Cobblers. I paid $ 55 for the repair– which I thought was pretty reasonable (even though the owner did not even attempt to shine them or make them look nice). I wore them for the first time on Saturday and the heel fell off.
I took them in to Westerfield Cobblers this morning and explained what happened. The owner started off by asking me where the heel was, and I told them that I could not find it. He said that he would fix it for $ 30. I explained that this was the first time that I had worn them. He then proceeded to yell at me saying that it was my fault that it happened and that he could not be expected to repair it again for free. What kind of business owner yells at their customer and accuses them of wrongdoing? Why would I pay MORE money to someone who did not do their job appropriately in the first place?
His job is to repair shoes and because of his shoddy workmanship, I will have to pay someone else to do it correctly. Enjoy the $ 55 that you stole from me, Westerfield Cobblers.

Excellent work and craftsmanship by the Cobbler, fairly fast turn around. My shoes are saved and like new.

Finally found my cobbler in the Mile High. I’d used the other guy in Uptown for shoe repair and he did great work, but he was a jerk. Frank at Westerfield did a great job on a standard boot re-​soleing but he also replaced a zipper on my Roland Sands motorcycle riding jacket. That was a specialized job that must have been tricky. Nice work Frank.

I think this guy deserves his own T.V. show. Some of the comments on here were literally unbelievable until I found out for myself.
Went in early morning about a month ago to ask for a quote on sole & heel replacement for my Allen Edmond 5^th Avenues. He looked at me and asked if I was «bull****ting» him. I replied sincerely that I need them repaired soon and wanted to know if he could ball park an estimate for me. His response was that it is impossible to give me that kind of information and stop wasting his time until I actually come in with a pair of shoes for him to look at.
I will never go back, ever. How is he still in business?

Just went in for heel tips. Nice guy. Subtracted a point only because my Italian leather boots were in a pile of other shoes and we couldn’t initially find them. They weren’t damaged but also doesn’t give you warm fuzzies. But overall satisified and it’s convenient to my office.

After spilling oil on a beautiful pair of suede Bruno Maglis, I was beside myself with grief. My deep sadness brought me to Westerfield Cobblers — a shop I that had been avoiding in the midst of some very disappointing (and downright odd) Unilocal reviews.
Why not go to another cobbler downtown? Well, apart from being lazy (this place is two minutes from me), I knew that any shop able to remain a fixture in Writer’s Square must provide good service and workmanship (yup, Subway included). Anyway, shoes in hand, I walked into the shop waiting to be insulted by the infamous owner.
The owner was very friendly. He is certainly eccentric, but was in no way insulting. We exchanged some lively banter about my shoes and his service, and then I was on my way with my little orange ticket. I left the shop feeling good about my choice in cobbler, and knew that my shoes would be in great (albeit sooty) hands.
Fast-​forward two days, and I have my shoes back, literally «good as new». The oil stain has been successfully removed, and all other cumbersome stains (which I didn’t even bother asking him to remove) are gone! The suede has ZERO discoloration, and the shoes look as if they were just unboxed. I couldn’t be happier with my experience.
I will be a repeat client. Convenience aside, I received excellent service, and actually quite enjoy the owner. We all have our «off days», and we all have our «quirks» — if you come into the shop with this understanding, you’ll be sure to walk-​out happy.
Oh, and don’t forget to pick your shoes in a timely manner. Sounds like a no-​brainer, but one of the angry Unilocal reviews for this business is from someone who left her shoes at Westerfield for the length of four months. Come on! Of course you’re going to irritate the owner — this is a cobbler shop, not a shoe storage facility.

Frank is certainly a colorful character but at the end of the day he does good work, particularly creative on the leather repair. The shoeshines are only average. I would advise patrons to stop in — not use the phone — and to be very patient on his call backs.

After a nightmarish trip through the soggy Denver clay with my favorite Cole Haan dress shoes, I was in desperate need of a clean up. I came across Westerfield while walking through downtown Denver.
My experience was very good. I arrived while the owner was in the middle of a job on a leather jacket. I asked about a shoe shine and he stopped immediately and went to work on my shoes. The job took about 10 minutes and the quality of the shine was incredible.
I made small talk with the owner after paying and he seemed to be a genuinely nice, if old school, guy. I’ll definitely be back.
My only complaint is it can be a little hard to find. If you’re using the Unilocal map to find the business, it’s going to send you to the wrong side of the block. Westerfield sits directly behind Starbucks on Lawrence. Look for the orange sign.

I’m with the other posters who gave 1 star!
I will never come back to this place nor will I recommend it to anyone, in fact I’ll tell them to avoid it!
I was referred to this guy by a friend of mine who has had an experience like the rest of you 5 star givers. My friend has always had a good experience with him and when I took in my pair of heels that had a broken stiletto the guy in the shop said he could fix it, but it would be $ 60. I wasn’t to shocked by the price because I had been turned away by other cobblers who said it couldn’t be done. So when he said he could do it I was thrilled. I had kept the shoes for about 3 years broken because I love them so much.
I dropped the shoes off in June. I live overseas and I come back to Denver occasionally. I knew it had been a while so I had my friend call the shop to make sure the shoes were still there and that they were ready for pick up. My friend was told by the owner that they were there.
… fast forward to yesterday …
I come in and he was nice (enough) at first. I had my ticket but in his busted way of bookkeeping, which consists of a binder with loose leaf lined paper falling out of it with chicken scratch numbers on it, he couldn’t find my name or my ticket number…
After getting frustrated that he couldn’t find the shoes he started taking it out on me saying things like:
«If you worked for someone who didn’t pay you for 4 months you’d be pissed too»
«Other cobblers make you pay up front for the work and they never have shoes left for so long» (I’ve never paid upfront for shoes at a cobbler)
Then he went on to tell me how he will sell shoes that are left there and «maybe they are in the other pile over there», but he wasn’t looking in the other pile.
I left the store after he asked for my phone number so he could look some more I guess?
He called less than an hour later to say that my shoes were there, they weren’t fixed and they weren’t going to be fixed. Then he made it a big point to mention the date that he called me on a different number and I didn’t answer. I told him I was just going to pick up my broken shoes and he hung up.
When I got there he scoffed and pointed at the call date again and then explained that the heel he had wouldn’t work. I nodded, didn’t say anything. Then he said,
«it’s probably better this way anyway»
I said, «probably»
and as I grabbed my shoes and walked out he said, «Have a nice life!» (same thing as Kendall B.)
I just kept walking out his door.
This man is clearly a very angry individual who has gone into the «career» that he has because he lacks any inkling of social decencies. He can sit in his shop all day with shoes that never talk back and really, who cares if he gives shitty customer service right? He’s got no boss.
I did find it interesting that after «scolding» me for not coming in for 3 months and being pissed that he «worked for free» he never did anything with my shoes anyway … so no, dude, you didn’t work for free, you just got yourself a bad wrap on Unilocal!Congrats.

I have been taking my shoes to Westerfield for over two years, and before today would have happily given 5 stars. While the owner is no Sister Mary Sunshine, he’s reasonably personable, and we have always spoken cordially to one another. until today.
What happened, you ask? While out for a walk I remembered I needed to stop by and pick up a pair of shoes I was having re-​heeled. I didn’t want to wait until I was back from vacation, because I know he’s got a small shop and my shoes don’t need to clutter it up. I didn’ t have my ticket, because it wasn’t on my mind when I left the office, but the owner had always been friendly so I didn’t think it would be a problem…
«Hi, I am here to pick up a pair of heels, last name B — . They are orange if that helps.»
«Good thing you didn’t say what everyone else says, ‘They’re black.’» (haha, okay, cobbler humor. I get it.) «Do you have your ticket?»
«No, sorry I forgot it. They are really more of a coral color if that helps.»
«You must have voted for Obama.»
Excuse me, what? — is what my face said
«You’re just like the guy who just came in here. No ticket, and feels entitled that I am going to find your shoes for you.»
«Oh, well, I am sorry.»
He finds the shoes (in about 15 seconds, I might add).
«Do you need a receipt?»
«No.»
Now, I had had a week, so I was already at the end of my rope. I was going to let this all go, but I made the decision to turn around as I left and said in a very kindly manner (no sarcasm):
«Hey, you might want to leave politics out of your business, because you might end up making someone feel alienated.»
«I don’t care who you work for.»
«I am not talking about who I work for, you have no idea who I voted for, and it doesn’t matter.»
«Oh, whatever, I was just joking around.»
«Okay, but» (and I truly said this in a very kind way) «I might not come back.»
«Fine, don’t come back. Have a nice life.»
And the same to you.

Not sure what the negative reviews are all about — the owner is not a «jerk» at all — very friendly, easy going and very good at what he does. He also turns items around quickly. I brought in a pair of shoes to be resoled and they were ready in 2 days — looking like new again. Prices are in line with the quality of work. Very impressed with this place and won’t go to another cobbler!

I have been taking my shoes to Westerfield Cobblers for years now. Each time I have been here the owner Frank has assisted me. He is quite the character. I have read that others have had issues with him, but he has been friendly and accommodating to me. The workmanship has been good and everything completed in a timely fashion.
I would definitely recommend them!

I bought some new cycling shoes recently. and I was pretty much inbetween sizes. So I went with the larger size. After a couple rides the looseness was really starting to get annoying so I came into Westerfield Cobblers to get some inserts.
The staff here is extremely nice and helpful! I was able to try out a few different types of inserts in the store to get the ones that gave me the best fit. I am sure they are a tad more expensive than the junky ones you can get at walgreens or whatever… but the quality of service and perfect shoe fit I have now is totally worth it!
The location is a bit confusing since its in writers square. The shop is actually around the corner from starbucks on the Lawerence Street side.

Do not give ANY business to this man. He may do decent work, but he’s a HUGE a-​hole. I have tried to obtain some information from his over the phone to compare prices and he said something to effect of laughing at me followed by «This is stupid, asking for prices over the phone. Think about, use your brain, where else are you going to go?» Then he promptly hung up. I have NEVER been treated like that. I work for a well known Downtown organization who applauds great businesses in Downtown and Westerfield is not one of them. He’s a total jerk. Good customer service, at least being kind, definitely is more important than the work. Plus, there are multiple other great cobblers in Downtown Denver. Check out Cobbler’s Corner, the Denver Cobbler, and most importantly, Scuffs on 16^th street mall and Tremont!

TERRIBLE SERVICE. I believe the owner’s name is Frank. I called him to ask him a few questions regarding shoe repair and prices. He went off on «how sick he is of people asking the same ridiculous question for 40 years.» I was more then polite but he continued to be blatenly rude that finally I got off the phone. I am all for keeping local businesses running, but this man had something seriously wrong with him.

I have never been good about taking care of my cowboy boots so they finally got to the point where they needed new soles and a heel fix in a bad way!
I took them in and they repaired them to the point they almost looked like new! He also suggested some shoe cream stuff that I need to rub into the leather so they do not get worn out they way they were before! LOL
The guy was very nice and helpful and had them repaired in a short amount of time.
I would highly recommend Westerfield to anyone looking for a cobbler in the downtown area!

today at work my boot heel just came straight off.
I remembered that I pass a little cobbler shop down the street on my way to work, so I put on some slippers (I work for an apparel company) and gingerly walked down the street avoiding puddles to Westerfield Cobblers. The gentleman behind the counter fixed my boot in about 20 minutes while I waited. CRISIS AVERTED! He suggested other repairs I might need (these are vintage boots) but did not pressure or over-​sell.
I HIGHLY RECOMMEND WESTERFIELD COBBLERS FOR ALL LO-​DO DENVER-​ITES.

For months I’ve been looking for a decent cobbler in the area to re-​heel my high heels and put taps on the tips of my pointy shoes. I had a very pleasant experience at Westerfield Cobbler. Here are the aspects I liked about the shoe repair:
Quick, excellent service — only a one-​day turnaround
Inexpensive — Re-​heeling was $ 9 + tax
Knowledgeable and fun staff — I think there’s only one guy who works the place, and he’s wonderful
Easy location (for me, at least) — it’s right off 16^th street mall
I would totally recommend this place — glad my coworker turned me on to it!

I’m not sure how this place stays in business. Don’t GO!!! I brought in three different boots to this store: a high heeled boot that the heel was wobbly on, a boot with a broken zipper, and a boot that needed repairs to the sole. I picked up the first two boots when they were ready; the owner needed more time to fix the last one. When I brought the first two boots home, the heel on the first boot was not fixed nor was the zipper on the other boot. When I went to pick up the last boot, I told him about the problems with the first two and he said «those things happen.» He also began swearing at me when he realized it had taken me a while to pick up the third boot. Literally, he told me that my excuse for my delay «was a load of b*llsh*t.» And he said it repeatedly. He honestly seemed a little unstable. I am recommending that you find someone else to fix your shoes, because if you go to Westerfield Cobblers the job probably won’t be done right and you can apparently expect to be treated poorly.