Verizon

I was really happy with our visit to this location; Jorge provides great costumer service. I had to make several trips to the store to work around my schedule. He stayed in touch with me and helped get us new phones and more. I’ve been happy with Verizon for a few years now and have lived in several cities. Glad to know I have a helpful location nearby! Thanks Jorge!

So extremely disappointed in this location. I was there with my mom 3 days ago and she bought a brand new iPhone bundle. The sales rep also upsold me on buying a tempered glass screen protector for my iPhone 6. Two days, yes, two days later, my phone screen shatters. Not the protector but my actual screen. I called the location last night and was told to come in the next day (today) with my order number and they would replace it. Today, I called to confirm and the manager was so kind and offered me a courtesy replacement after I reexplained the situation. I had an appointment to get my phone screen fixed and asked her if I should come before or after. She said to come after and to bring my fixed phone, order number and receipt for the replacement screen. I just left the store and am appalled with how I was treated. Of course, she was off when I get there and the guy that put the protector on originally was there. Him and his manager on duty immediately begin to tell me that I need to purchase a new one since I didn’t bring the old screen protector. I was never told to bring it and it was obviously discarded when my phone was repaired, as I was instructed to do. The GM then tells the manager on duty «allegedly» that they will not replace it and once I ask to speak to the GM, he just so happened to have just went on lunch. How convenient! The manager was rude but even admitted that he heard my conversation over the phone with the the manager earlier … So at what point is the customer not right?! On top of that, he said he refuses to give me a replacement and offers me one for 25% then 35% off a new one because he heard her tell me to bring the old protector to swap out! Once I told him that was false and she never said that, he went silent because he knew that was not true. As I’m leaving the store once I turned down the rude managers offer, he says to his sales rep multiple times loudly enough so I can hear, notate her account, notate her account. How rude! I have been a Verizon customer for a while and have never experienced such disrespect and attitude. Especially during the holidays. I will be calling back to speak to the original manager that I spoke that offered me a courtesy replacement because no one deserves to be treated this way. Just plain rude.

Iphone 6 mysteriously stopped working. No trauma or water. Phone call to customer service who said take it to Verizon Store. Went to this location and they were standoffish as though it were no big deal and I should just hop in my car and head to the apple store and simply swap it out. I asked them about what the service rep said and they said” they lie to get you off the phone. We sell apple products, we can’t vouch for their quality and we can get you one in two days, or overnight it for 14.00″. OUCH! Not a confidence inspiring visit.

About what you’d expect from a cell phone company. Verizon sometimes is better, but still mostly liars. Want to get you in, sell sell sell and get you out. Anything you ask is a «yes» answer and mostly will tell you want you want to hear to get your money. It’s nothing unexpected from Verizon, just always a mediocre experience.

This store is the worst. Be prepared to wait in the endless line, even if the store is empty. The employees at this store are incredibly shady. I was told many things that were not true. When I bought my new phone from them, I told them I did not need a new car charger because my old one would fit and work with my phone. Imagine my surprise when I got home, and discovered in the bag of merchandise a car charger that they charged me for. When I called the store to talk to the manager and complain about it, they tried to tell me that I had to buy a bundled package and the charger was actually free. I could read on my receipt that I was charged. I ended up having to go to a different store and was refunded for the car charger. However that also required a half hour wait at the other store. Save yourself time and just go to the other store.

Oh Verizon. Once you saved me from the grip of AT&T and brought me great coverage in my home town. Now, you are like a car salesman, sneaking little charges here, little charges here, not giving me anything in writing… I feel conned and scammed!
To be honest, bring a pad with you and make the SALESPERSON (note I do not use customer service person, because this is not what they are.) write out all the different plans. Quiz them. Ask questions. Ask for better deals. Ask for specifics.
My fine SALESLADY somewhat patiently answered my question as I sketched out a matrix of her options. At the end, I did this thing called math, addition to be specific, and realized her «awesome deal» was going to cost $ 150 more than the one I had. She said «Yes, but you do not have to pay it TODAY…» Oh what a great deal! I can pay $ 150 more for the same thing over two years!
So be smart and recognize this little store for what it is: A STORE with SALESPEOPLE trying to SELL you gigs, sims, bundles, mophies, iPhones, and many many service add ons. CAVEAT EMPTOR!!!

Great shopping experience here. Staff worked as a team. Clearly explained all my options. New phone purchased and set up with ease. They even went over my verizon plan with me and we consolidated two accounts, made some package revisions and reduced my bill. Above and beyond.

Went in to get a few things fixed on my replacement iPhone. Was helped in a somewhat timely manner, people are busy, I get it. Everyone looks pretty somber in this store, but I figured it’s whatever.
Jacob helped me when it was my turn. He was very friendly, patient, and made an otherwise cumbersome errand a bit less so. He worked to try to find a solution for me, even when he wasn’t totally sure of how to do so. I appreciate the effort and time he took, and was pleasantly surprised by the customer service!

Came in at opening because this is the only store open at 9am. My business line wasn’t working and we open for business at 8am. At 910 they opened up at took the me in. I figured as the only customer I’d probably get decent service. At 940 I was told they can order a refurbished phone (of the model I paid $ 450 for three days ago.) And it would arrive in 3 – 5 business days. I explained I need any working phone immediately and this want acceptable. At that point I offered my old phone to see if it could be activated and used for such purpose while waiting for the replacement to arrive. I was then told that’s not possible and no store will be able to help you.
Went to the site on Colorado and Evans, got a new phone in 5 minutes and was out the door. Wow, easy
Best part, i get an email from Verizon asking for my service was the next morning. Ha!

I bought a new iphone 6 in November and discovered on my Dec Visa bill that Verizon had charged me the full purchase price ($ 700+) for my phone, though I had signed up for a 2 yr contract to spread the cost. I called Verizon and they told me I needed to go into the store I purchased it from to have the charge reversed… A month later and it was not credited on my Visa… I talked to them again and they assured me it would be taken care of… guess what, January bill came and still nothing. Once again I talked to them at the store and they would have something done… nothing. Finally, I called yesterday and they said that too much time had gone by and that Verizon didn’t want to refund the money, but I could get some cool deals now that I owned the phone. Are you kidding, Verizon!!! Now that I don’t have a contract, I guess I’ll be free to take it to another carrier.

Considering this store is smack in the middle of the tourist filled 16^th St Mall I was quite happy by the fast and friendly customer service I received. Checkout was done really fast and I had time to browse the store without running into too many customers.

I went into this Verizon store to change from a different carrier. I was helped by Shelly. She was very helpful, knew what she was talking about, and didn’t try to hard-​sell me on extra services. I was happy I was switching.
HOWEVER, I noticed when she showed me the final order that my name was spelled wrong. She promised she would fix it before the order was submitted, but when I got the email confirmation it was still spelled wrong. I called Verizon customer service and was told they could fix it, but I had to wait until I received my phone and activated it. The rep promised to call me the day after I got my phone to correct the mistake.
I got my phone and activated it, but received no call. I called customer service myself and was told after a long hold time that I could not correct my name until I had the account for 30 days! Verizon tells me this is due to identity theft concerns. Fine, but the original error should not have been made in the first place. I am a brand new customer and am already infuriated at the terrible customer service.

Free iphone 6 with trade in of old Iphone is BS. You need to send in your old phone then wait for a credit so your out a phone for a few weeks. What a scam. Rude customer service. Wouldn’t even look into seeing who used my upgrade. She told me it would take to much time. Well I guess I’ll have t mobile buy my contract since they have time for there customers.

Girlfriend spent 3 hours in here trying to switch a phone she had received the day before. Terrible customer service and a major lack of knowledge of their products and services.

Useless customer service staff. Their system doesn’t work, and use that as an excuse for why they can’t do anything to remediate customer service issues. They may as well cut their customer service support team and lower their overhead and their prices.

Friendly and helpful staff. Each time I have been to this location, which has been many, the employees are anxious and willing to help!
The only downside is this place is an absolute zoo. If you’re in a hurry, you may want to avoid this particular location.

I went in with my girlfriend to help her buy an iPhone. I was so impressed with the salesperson, that I bought one too. I forget his name, but he was training for the Tough Mudder. Thanks again!

I stopped in just to look at the new phones. A nice woman put me on the list for a rep to help me. I swore to myself that i’d be gone before the rep became available. This was just gonna be a quick visit, to look a few phones and think about an upgrade in the new year. Well, 2 mins. later a nice young man was by my side, showing me all the phones, teaching me how to swipe-​type, and i was hooked. 40 mins. (and a credit-​card swipe) later, he had all my apps, contacts, gmail, etc. loaded on the new phone and i was outta there. Pretty impressive! :)

I’ve been trying to break up with AT&T for years now. But i always get promises of they «being better», more attentive, providing better service and so i’ve stayed.
When the new iPhone 5 came out and spotty service became non-​existent service. ala sitting in my office which i’ve say in for years and having my phone say no-​service… Or not moving an inch and having my calls drop. Not excellent for my job… I decided to make the move.
We have been into this store a couple times. Hubby got an iPad with connectivity thru them, and we have ordered 2 iPhone 5’s thru them and i can not wait to get them and drop kick my old love to the curb!
Staff is always super friendly, they go out of their way to try and set things up, work around limitations and just make the experience great!

Finally, a descent Verizon store. I came in looking to upgrade my phone as I will be traveling in the future. I was looking at a dual core 4g phone, specifically the Bionic. The Bionic wasn’t out, but the guy had no problem telling me to wait until it comes out.
Also, had to get service on the USB Port on my droid X. They were very helpful and the lines seemed to move faster then the average VZN store.