AT&T

Any visit to this location requires three follow-​up calls to AT&T and then a return trip back to the store to tell them how to do something that they should have known how to do in the first place. If anything needs to be done, its not something that they do not do at the store (they think) or someone else’s problem. I have probably wasted five hours over the last couple of years dealing with things that could have been non-​issues if the staff here actually knew what they were talking about. Most recent was replacement of tempered glass on a defective phone that AT&T took back and replaced (at a different location) and directed me return to where I bought for easy replacement of glass. Sales person at this location insisted that it was a glass problem and that they couldnt do anything about it. Of course, follow-​up with AT&T confirmed salesperson was wrong and that it should be replaced by AT&T and had nothing to do with the glass manufacturer, so the trip down there was a waste and shouldnt be. I would stay away from this location. And I will be doing so for now on, too.

I truly have never encountered a store with less professionalism and more incompetence. Sure, they were nice when I was giving them my business and money. However, once it was clear that AT&T could not provide service in my own home (which was clear when the store worker called my phone while I was at home and had to hang up on me because we couldn’t communicate) as well as the less than clear service as I drove around Denver, the «service» and smiles quickly left. The utter refusal to work with my husband and me to resolve the issue was quite evident. Then, the same worker who had to hang up on me, yelled at me and accused me of «going behind his back» when we opted to return the phones so we could actually get service (actual phone service as well as customer service with Verizon — who I would highly recommend at this point). Then, a month later when we got the bills for the phones (which had been returned within one day), I had to spend over an hour and a half on the phone with customer service as the store didn’t know how to handle the situation and, apparently, information/​returns in the store don’t always get relayed to the billing department (huh?). The final time I called the store to fix my bill, the store manager hung up on me. I would give this store a Zero simply for the lack of phone service but a million negatives if I could for the service that the three people I dealt with in the store provided. It’s easy to get high ranks when people don’t have problems, true customer service and professionalism comes when dealing with customers that your company cannot provide phone service too — and this store failed miserably. AT&T will never get my business no matter what!

Goodbye Verizon.
Great service, walked in and a few minutes later 3 devices were switched over.

Great customer service last Wednesday. I was from out of town and returning a phone. I didn’t have the box or any paperwork and there were other issues but Alex (I hope I am remembering his name correctly) and his manager quickly worked through the issues to complete the return. I was trading in for an IPhone that they didn’t have in stock so they helped me find one at the local Apple Store and sent me on my way. I felt like Customer satisfaction was more important to them than a phone sale. I did book an on line appointment which I recommend. Top notch.

I called ahead as another reviewer suggested and they assisted me within 5 minutes of checking me in although it was incredibly busy. I was assisted while I filled out an online insurance claim that they could have just sent me home to do but I appreciated having some one stand by. They were kind enough to immediately set up my old phone while I wait for the next one to come in a few days and held the door open for me while I left. I’m super pleased with the customer service!

:)
Call ahead for an appointment. Goes much quicker.

AT&T did nothing to try and get my business. They’re currently offering $ 100 off trade-​in but the sales guy tried to tell me my phone had been wet. So he offered me only $ 3. What a joke! I asked if he would match the $ 50 off Best Buy was offering on iPhones, he said, NO! Well, sorry guys, you could have made over $ 2000 from me on a two-​year contract but nothing. I am now with Sprint where I got the iPhone5 for $ 99. I am not worried about LTE right now. The time will come.

Friendly staff member pointed us to a website for additional product options.