Urban Lights

I went shopping with my friend for her place and the variety of styles offered is amazing! The staff doesn’t follow you around (and borderline harass you) while your viewing the showcase (which is refreshing)! But they were friendly, knowledgable (with electrical install questions) and supper helpful when we decided on a piece to buy. The installation assistance they offered was a plus (but not needed). This place rocks and I wish there was one closer to me.

Visiting Denver from Cali and stumbled onto this place. Their showroom was beautiful and I was impressed to see such a variety of great options. Staff was friendly and attentive, I might just have something shipped out to my home in Cali !

When buying, please make sure that you ask and work with Eric! He is the only one that we have worked with that truly cares! All the other sales people don’t have time to work with with you. Very short, mostly to sit you down with a stack of catalogs and move on. I wish more stores had salesmen such as Eric!

I hate giving bad reviews… but hey. This place has some cool lights, some expensive prices. And there were a few lights I may have went forward with purchasing, however, I will not support a business if the employees can’t even acknowledge you are in their store. I think we were even the only customers in that giant place at the time. And a bunch of employees were standing around offering zero help. I think we asked an employee a question at one point, they answered, and offered nothing further. Maybe they don’t earn commission, doesn’t mean you should do a lesser job of your job. Or maybe we did not look worthy of their time, who knows! Anyways, maybe they have some cool stuff but their customer service is lameee. *I started this review giving two stars, ending with one*

Went in with my sister since she needed new light fixtures. She was reading the Denver Post and noticed they had a 50% off everything sale this weekend. As soon as we entered the store, we were immediately greeted and told about the sale.
We were able to look around without being attended by anyone which we liked. Once my sister was ready to ask questions about light fixtures she was assisted by Amber – she was very professional, friendly, helpful and efficient.
They had a great selection of all kinds of light fixtures to include artwork and furniture. My sister was able to make a good order and will do another review once she receives the items.
Plenty of free parking and they have WiFi – just ask for the password.

Not exactly sure why this place got so many bad reviews, I think some are from Foothills lighting, but we just left there and had a great experience! Got great ideas and tons of help from the staff, almost couldn’t decide on one thing, and had no pressure to make an immediate decisions, and their selection is Amazing!

Went in on Sunday because of the 40% off sale. Our sales associate, Jared was extremely attentive. He took the time to explain the website and wish list option. Even though we didn’t purchase a large order, we appreciated the time he took with us. If I could give stars for certain aspects of the experience, I would.
It was at Will Call that the most atrocious, rudeness of customer service occurred! I have had a career in high stress, high impact customer service for 10 years. DEPLORABLE! inches away from the sales associates who were involved in a conversation and DID NOT take 2 seconds from their time to acknowledge us! If they acknowledged us, this review would be different. We sat for 3 MINUTES AND 47 SECONDS before WE said «excuse me“The male associate said «sorry» The female associate didn’t say a word. Stared us down and stormed off to another computer. UNBELIEVABLE!!!
Yes, I timed everything and notice things like this because of my previous career. If you wish to experience high prices, judged, and feel like you are inferior because of your attire, then this is the place for you.
We will not be returning because of this atrocious experience.

Went to buy lighting for a custom house under construction. Started with pendant lighting. We had researched the cost of the lights, MSRP was $ 565 per light. They were having a 50% off sale. We were ready to buy 3 when sales person told us that MSRP was $ 850. Beware because they make up prices and inflate before they have a sale.

We were extremely disappointed in our latest purchase. The globe was made of plastic and turned the room an awful shade of golden yellow. We returned to the store and were told it is white and nothing else could be done. We will never shop here again and will take our business to the big box stores where this type of exchange would have been handled with a smile instead of «there is nothing we can do.»

We purchased a table, rug and a very expensive chandelier in May. The sales person was, of course, very nice while selling us the items. Once we signed the contract, things changed immediately. The items were delivered quickly, but only one person came to deliver so we had to help, which was not expected or planned for. The table came without hardware to attach the top to the feet. We ordered a glass top, which we learned much later that it was never ordered. The gave up and cancelled that part of the order.
The chandelier was the major issue. It came without original packaging. As a matter of fact, the pieces (and it came with 30+ pieces) were just thrown in a much too large box. We asked to receive a recommendation for an electrician. We had to follow up numerous times (and never, ever received calls back — the argument was that they didn’t have a our contact information — which was on the work order, of course). Finally somebody came, but as it was only one person couldn’t hang it up. He left and never showed up again. When we looked at it closer we noticed numerous burn stains around the halogen lamps. Concerned, we hooked it up to electricity and it started steaming/​burning as well as humming loudly. And now the fun started. After, again, numerous attempts to contact or receive a call back, we went back to the store to exchange the chandelier. We were told, rather rudely, that we didn’t have the original packaging therefore they wouldn’t take it back. We were told to just clean the lamps. We did not want to do either. As now several weeks had passed (and we’ve been without a light most of the time), we decided to just play nice and receive a new chandelier. Not once were we called to be informed about timing etc — despite being promised. The staff, including the floor manager or customer service manager, was incredibly rude and absolutely uninterested or concerned about our dilemma. Even our 8 year old noticed that she «didn’t seem to like people». It took several additional calls and trips to finally receive a replacement. The only way to ever manage to get somebody on the line was by calling the sales department rather than the customer service number (go figure). Considering that we’ve spent several thousand dollars at this place we were expecting at least some attempt at customer service. Even though we liked the selection and are in the need of more lamps, we will never ever set foot in this establishment again.

This review is for a meeting with Michael their electrical guy for our home that’s currently being build. He went above and beyond his usual hour of work and was nice about it.
We were an hour late due to a few problems on our part. He stayed and waited. He was very professional but warm and friendly and was truly a man of experience. Everything went without a hitch and his suggestions and ideas were on point.

Absolute WORST customer service experience I’ve ever had. Walked around the store for 15 minutes before anyone said boo. Then had two salespeople who were snooty and rude. I guess they don’t get paid on commission!

My husband and I were in the market for some new lights, and our tastes seem to be kind of specific and difficult to find, so we decided to check this place out. We walked in, were greeted by the lady at the front door, and then never acknowledged the entire time we were in the store. We walked around for a good long while, noticing the employees standing around at the desk, chatting with each other. I guess we didn’t look like we were supposed to be in there or like we could afford what they had, so we left. If we had seen what we were looking for, I would have considered interrupting one of the sales people to try to get some help, but they just didn’t have what we were looking for.

If I could give this place 0 stars I would. Go there to look at lights if you want, but then go buy them online or elsewhere.
We are building a house and our builder recommended we come here to see some unique, high end lights. They do have a great variety of light fixtures, from ceiling fans to pendants to chandeliers, though most won’t work for the budget-​conscious. The customer service, however, was HORRIBLE. We had to order our fixture through the manager since the salesperson we used initially was on vacation. We were told it would arrive in 2 weeks. Two weeks comes, and it is no where to be found. Turns out it was backordered until June. They track one down for us, but it won’t be ready on time for our electrician so we have to get the floor model. She (the original salesperson) says it will be ready that day but I agree I can wait two days and then pick it up. When I arrive, we head to the back and she and one of the stockroom workers argue about who wrote some mythical note attached to our packages about how some parts are missing and what exactly is missing. She then turns back to me and says «so do you want it or not?» She continued to be entirely unhelpful, getting angry, defensive and outright rude when I asked what was missing, how we would know how to put it together, and what we would do if we found further flaws to the product. Instead of apologizing and problem solving, she told me repeatedly that «this is what happens when you don’t order it from.» If she can’t be confident in the abilities of her own manager, then I’m surely not. I walked out of there with so much anger and frustration that I’m still fuming as I write this review days later.

I am a professional interior designer working on a 15,000 square foot total remodel. I thought I would give this company another chance after a very bad experience a couple of years ago with a rude salesperson. Especially since the salesperson I was working with today came over from another lighting showroom I used to do business with. I will NEVER go back. Rude, condescending, questioning my decisions and making snarky comments about my designs. The salesperson has little knowledge about how to use current technology to sell product, and can’t even properly photocopy a tear sheet to show the client. I would never recommend this firm.

We wandered around for a few minutes just taking in how big the place is. We found a sales person and she was great. We described our space and what we wanted and helped us pick out some lights. All that was great.
The part that wasn’t as great is their wacky pricing. As many other reviews note they seem to continually run «sales». When were there they had most things 50% off of the listed prices. For two of the three lamps we ordered the discounted prices seemed fair. Where I felt like it was sort of a rip off was the one they ordered for us, that was full price. We had the kid with us running around so I didn’t notice it until I was looking at the receipt afterwards.

Gene on the showroom floor is awesome, However not much can be said for the people in will call. I have been there three times, every time i am told i don’t have an account and i have to pay my balance before i can get my ordered materials. Once i wait long enough and ask the right questions it ends up that their system needs to be updated. I would recommend them but get help on the floor before just ordering something to will call.

The 40% off sign guy standing outside grabbed my attention, as I started to pull into the parking lot, my wife informed me, «everyone is very rude in here». We are doing a complete remodel, we need a home full of lights and the sheer size of the establishment led me to believe our needs would be met. How rude could they possibly be? As we entered, the gal greeting us was super friendly… again, how rude could they be? As we roamed the store, employees were everywhere… except helping customers. They were on their phones, joking with each other and some just walking around (a moving target is harder to hit), yet none of them were helping customers. We identified some lights that fit the bill for our new living room, I was excited, these were exactly what I wanted… and 40% off, nice! We had very specific wants for sconce lights and UL had small lamps with the shades we wanted and sconce bases that would be perfect if they were together. My thought, buy them both and have exactly what I wanted. All I needed was a store employee to take my order and confirm the shades would work with the sconce lights…
How rude could they be? VERY!!! I asked the gal walking by if she could take a look at the lights and see if my plan would work, «why would you want to buy two lights to make one?» After going in circles and she basically told me I was a moron for wasting money on two lights to make one, I lost it. What the f**k do you care? If I want to buy the entire store and bury it in a landfill, that is a victory for Urban Lights you ignorant bag. Rather than leaving with a couple thousand dollars worth of lights, I left with high blood pressure and a voice to let the world know, THIS PLACE SUCKS!!!
Fast forward a few hours, I paid full price for the same crap they had… Never underestimate the power of shitty customer service. I would gladly pay double a be treated like a human being.

There is nothing special about this place. When you walk in, you won’t be greeted by a sales person as other reviewers have noted but there are many around so you don’t have to go far to find help so that’s not a big deal.
They have a guy standing out with a sign that says 40% off everything so you are inclined to think they are either going out of business or having a great sale.
Once you go inside it just looks like a standard showroom. The selection is decent but they deliberately do not put the manufacturer name or model # on the price tag so you have a harder time comparing price.
There selection of modern lighting is not so great. In addition they had 1 Artemide light fixture hanging with a price tag of over $ 5000. When you look it up online it is around $ 3k. So they are basically marking everything up and offering a discount. And I’m not even sure if they are an authorized Artemide dealer.
Based on other reviews I’m not even sure if they stock any product on-​site. Based on the prices and the fact that many items are special ordered with a lead time, They coud just be drop shipping direct from the manufacturer or even from another retailer like lightinguniverse.
Bottom line is this place is decent for getting ideas and browsing but you can buy cheaper on-​line and if you absolute have to have something and are wiling to pay a premium, this place may or may not have it in stock. Id be surprised if they are still in business by the end of 2014.

I am in the process of renovating my new home. It needs everything, including bathroom fixtures, exterior lights, a ceiling light, and I also needed lamps for my bedroom. I had purchased a dining room chandelier last year and was impressed with their selection so this was the first place I visited to shop for my lighting needs, it just so happened that they had a 50% off everything sale that day. Fortunately, for me, I was assisted by Gene who listened, took quite a bit of time looking for the right fixtures and presented several choices within my budget. I wound up purchasing 8 incredible items and saved a bunch too. Urban Lights is my go-​to lighting store.