Foothills Lighting & Supply

We are working on lights for a remodel we’re in the middle of. Since it’s rather well rated here and always on Westword, I thought I’d come by for a look. I was wandering around for 45 minutes and not ONE person asked if I needed help (which I did) When I finally flagged someone down they seemed put off by my questions.
Leaving the store I happened to hear one of the employees telling his customer to follow him to his new job at a different store because he was sure Foothills wasn’t going to last much longer. With service like this it’s no wonder.

First just let me say this place is huge! I never knew there were so many options for lighting. Wow. Also, it was large enough I wasn’t having to run the gauntlet with sales-​people. Once I needed one, one was found within 30 seconds, and the experience of being greeted warmly, but being able to look around for a few minutes without a chorus of «may I help you?!» was nice.
Also, these people had there game ON! I needed some help with deck lighting, as well as some new under cabinet lighting. I was thoroughly schooled in landscape lighting by my salesrep, Jess (?), and good thing. He brought all kinds of potential pitfalls that I had never considered to my attention, as well as steering me into what would not only look the best, but be less maintenance. On under cabinet lights, they have sample displays set up of 3 or 4 different types, and again, I learned plenty, and left feeling confident about my purchase. NOTE: when I got them installed, my wife alsdo made me feel very confident I had made the right purchase – she loved them!
Another nice thing about this place: everybody seemed to be having a good time. Salesfolk were making jokes, some at each others expense, but everyone was smiling, laughing. Even the customers. It was actually a good time.
Who knew shopping for lights could be educational AND fun?!?

One of the worst companies I have ever delt with. I order light fixtures for customers on a regular basis because I am a contractor, and Foothills Lighting is the worst place I have ever tried to order from. I placed an order for 4 fixtures, and I waited about 2 weeks before I followed up with them to see where the fixtures were, they said it would be another six weeks before I got them. I let my customer know that it would be another 6 weeks and they were not happy. Two months go by and I call and ask what day I should expect the fixtures, they tell me they will have to call the manufacturer to see where its at. A week goes by and I hear nothing, so I call again and they give me the same line. I called for two weeks straight everyday and Foothills said the manufacturer wouldnt answer their phones. They eventually just kept sending me to voice mail so I finally cancelled the order. I called another supplier, placed the order and 3 weeks later had the product at my door. Foothills Lighting doesnt care about their customers, they are just there to rip people off, while offering horrible customer service. I will never use them again.

Prices are shockingly bad. I have been searching for a dining room light for months, so I’ve been comparison shopping all around Denver and the Internet. Foothills prices are in some cases 2x those you can find on the web. I would go there for some ideas, then go home and find your light cheaper online.

If you can wait for a 40% off sale, don’t mind following up with your sales rep to ensure that your order actually gets placed after you leave the store, and can handle awful — no atrocious customer service then this could be the lighting store for you.

It’s a fairly large store and they have a variety of things. But there is so much more existing… we were lucky and got a sales person spend 4h with us to browse through catalogs to pick 5 light fixtures. Finally everything got ordered (freaking expensive) and paid. All the pieces came at different time. One piece was not available anymore, but they helped us through their website to pick something similar. They call regularly to tell us if something arrived or is late. Way better customer service that we have had in all our remodel.
So here, 1.5 months later, we finally have everything. Youpla