Sprint

My family and I have a plan with sprint and we all like it! It’s a competitive price and everyone is happy!

Short staffed, wasn’t impressed with the store manager. Other guy seemed helpful too bad we never got to talk to him. Got a business card from the manager to come back, unfortunately for them Verizon was on our way out…

I read a lot of bad reviews about this location — however, it was the one most convenient for me, so I went anyway. I had a great experience. The rep that helped me, Ben, while very quirky, was also incredibly patient and kind. The store was very busy and there was a constant line, however, at no point did he make me feel rushed or like I was wasting his time. That was a huge plus.

Sprint has been very good for me. Very few lost calls. Very good customer care but my question is if you give 50% off to intice new customers. What are you going to give a loyal customers that re-​sign. 50% off our bills?

The gentleman who spoke to us was very pleasant. However, he gave us the wrong information (as seems to be Sprints only consistent policy). Sprint has again wasted more of our time. Sprint is literally the worst cell «service» provider I have had. I cannot wait to leave. Changing rules left and right. Scamming customers. Lying. I could go on…

I was in here last week. & talked to Brent the store manager. It was one of the best Sprint experience I have ever had. He was very well informed & a extremely nice guy. I wouldn’t recommend anybody else he know his stuff.

I just wanted to say that Brent and Nick are both amazing! I had a very complicated issue that took a few hours to figure out, but both Brent and Nick went above and beyond my expectations and their customer service in dealing with the issue was simply amazing. What a great team! Thanks for taking the time to take care of the customer, even though it was a unusual situation. If i could give 10 stars i would! Just amazing!

I’m usually patient in customer service situations. With all my years of experience, you tend to have a level head in most circumstances. Tonight wasn’t one of them. I was friendly during the first hour and 45 minutes I was at the Sprint Store in Cherry Creek in Denver tonight. By the time it had been two and half hours and my pictures and apps from my old phone (HTC EVO) weren’t transferred to my new phone (HTC ONE), I was angry. I came into the store to activate the new phone I bought online and transfer everything. I bought online for the first time because of another poor situation a few weeks ago at the downtown Sprint location where the guy told me «phones are cheaper to brand new contracts as a way to get more customers. That’s our priority.» I asked for the case I bought to be comped or receive a partial discount since I was there so long (honestly seeing what I could get away with). They declined. I asked for my money back. I didn’t want to spend money there tonight since I viewed it as rewarding bad behavior. The woman (who I think was the manager) had the nerve to say, «I’m sorry the case didn’t work out for you tonight.» That was a bad response and possibly the worst thing from tonight. I stormed out as the other guy tried to apologize. I was going to yell at him and didn’t think that was an appropriate response so I ignored him. (He is new and a good salesmen but has alot to learn.) I don’t own a car. This was a special trip for me to get to from work. I had to walk home (it was so late the mall was closing and the buses weren’t running as often) which took me an extra 45 minutes to get home. I have been a Sprint customer since 1999 and this was by far the worst customer interaction I have had with this company. That will be the last phone I own with Sprint as a carrier.

Don’t buy from them sprint the worst company out there

Can I give negative stars? This store is the worst phone store I have ever been in, ever. The customer service is horrendous. Why are you arguing with us and telling us we are wrong? I was with my sister today and we had two phones, two separate issues and neither of us could talk or explain because he kept telling us «it’s the brick not our problem. go see apple»
I left AT&T to join Sprint because my husband and I were merging plans and he did not want to go to AT&T. Worst decision I have ever made.
Needless to say we went to apple where they were amazing and {shocker} it wasn’t an apple issue it was an issue called all the rep needed to do was pull up our account and fix something.
Don’t go here. Ever. At least go to the one in Cherry Creek North where they aren’t horribly rude.

My contract on my HTC with T-​Mobile had expired and I had decided I’d move on to an iPhone. After quite a bit of research, I decided I’d be choosing Sprint as my next carrier.
This location is closest to me, so I called to double check that they had the phone in stock and asked if I needed to bring anything with me to port my phone number and I was told to bring an old T-​Mobile bill so I grabbed my last one and headed over.
Savannah was the sales associate who helped me both on the phone and in the store. She was friendly, informative and efficient and got me set up with my new phone in about 40 minutes altogether. It was a pleasant experience and whenever I need anything for my phone, I will come back to this location.

I have to agree with the negative reviews. The guys who work here are rude, arrogant and completely disinterested in their customers. Before I even got into detail about why I was there he was saying no I cannot help you and shaking his head. I left feeling like he could of cared less about his customers. To top it off the manager that was sitting there did not even address how rude he was! I can tell you if I have to deal with them I would go with a different carrier! Rude, Rude, Rude!

This review is for the customer service only. I don’t have a Sprint phone contract. In fact mine is with Verizon.
I had this unfamiliar icon show up my phone. I was walking past this store and thought, maybe they know what it is. I asked and they helped me, no questions asked. The dude even had to go out of his way to ask another employee. What great guys.
If I should ever need a phone from Sprint, I will definitely go here, it’s much better than my Verizon CS.
What was the icon, it was telling me two of my apps have updates.

This is my «go-​to» sprint store. I pay my bill here conveniently (AT NO COST), I have upgraded my phone, purchased products for my family, and received some of the best advice on how to handle issues via the 800 customer service line.
It is in the cherry creek mall, so not necessarily the most convenient street location if you are in a hurry, but the parking is ample and free.
I have not yet had a bad experience here, and I will indeed travel the 5 miles from my house to this particular store (even though there is a closer location blocks from my house) to continue showing loyalty to a store that has shown me nothing but good, quality, efficient service.