Microsoft Store

Bought a surface pro 3 there, what a huge mistake for such an overprized piece of crap. To top off, the people who work there do not know their own product, and are very rude and unprofessional. My computer came with Windows 8, but I was told that on start-​up it will ask for an upgrade to windows 10. Well, it did not. I tried to solve the issue myself after seeking guidance online. Then, I’ve spend hours with tech support and without any success has to drive back to another store to get another computer. This new Surface Pro 3 also had issues with on-​screen keyboard. Spent more hours on the phone with people that didn’t know how to fix the issue. Then, the pen stopped working (all this within the first month of purchase). Cutting to the chase, I’ve called the Microsoft store to ask for a new pen to be shipped because I live over an hour away, my request was denied. They wanted me to drive over an hour away each way to get the pen myself and apparently shipping is against their policy. When I described an issue to the Microsoft store employee he said, «Don’t you have a keyboard? Why don’t you just type instead of using a pen?» So unprofessional. After I started to get upset he said, «I don’t need you screaming at me.» Then, he hung up. Haven’t experienced such poor customer service in a long time… I will never buy another Microsoft product again. If wasn’t in the middle school semester, I would return their crappy product immediately.