AT&T

The WORST! Go somewhere else or call customer service in order to help you out. The waits are 15 – 20 minutes at least and the workers there just want you out the door. Go to another location, probably a better experience. Been with AT&T for 12 years and have NEVER had this trouble, went to this location twice and had to call AT&T after in order to get help.

Good network, but expensive as hell

I continually try to call this store location to see if they have what I need in stock. No one answers the phone. Poor customer service.

There service is down in denver no calls in or out can’t send text I had to borrow a cricket phone from a friend somehow that still works but the most expensive carrier says only emergency calls. Worthless horrible company. I called tech support the jerk laughed at me and said oh yeah we have some towers down in denver ha ha will be fixed by the 28^th!!! More then a week with no cell phone and you know at&t will not forgive you one penny on your phone bill. Pay for a service you can’t use thanks at&t.

Worthless use of space. Didn’t have what I needed as the rep so kindly kept repeating «it’s an old model… it’s out of date… it’s older.» Well, no shit sherlock. I’ll just go to a competitor as they would have a universal cover. Wtf. Waste of 10 mins.

Just like everyone else I had a poor experience here.
The staff treated my mom and I like an annoyance. It really made me have a bad day, I wish there were more options for Cell phones. All the companies feel this bad.

Came in to the store to purchase a phone. After waiting for an hour the clerks are still with the same customers. One employee is standing around doing nothing with an iPad. Terrible service and so rude. I’m leaving to go to the Apple store.

Terrible customer service! Two ‘concierge’ type females were rude, unhelpful, and too busy talking smack about the customers in the store to offer any customer service. When I complained to a manager: he argued with me and defended the employee. I try never to go into an AT&T because of every experience with this place.
Call customer service first!!!

It’s a phone store. The staff has been responsive each time I’ve been in. I bought my most recent iPhone here and it all went off without a hitch. I can’t fault the people who work here for larger corporate policies, I just need to take those policies under advisement when shopping around. I like that this location has a payment kiosk. The store front is well maintained and clean. They seem to have enough staff around and I rarely see anyone waiting to be served when I visit. My only piece of advice is to mind the parking lot, it can be treacherous. I think this parking lot is one of the worst designs I’ve ever seen, but again, not really AT&T’s issue.

Avoid. Incorrectly set-​up account and told was ‘correct, don’t worry about incorrect statements if sent.’ Took 3 days and countless calls and speaking with 5 AT&T and Spring Mobile «representatives» to get a check sent in 2 – 3 weeks after 10 days for over $ 200 in unauthorized and obviously incorrect charges.
AT&T? NOT FOR ME. DON’T SPRING, RUN.
* When I added my wife to my plan I was told the family plan would be created taking over my account and it would raise my cost from ~$ 80/​month to ~$ 140/​month for both of us. My wife and I both remember remarking that it would then be $ 70 a person.
* I have been charged $ 304, $ 220, $ 225 and $ 228 since the month of May for each billing period. When I added my wife I was told my bill might be a little high the first month due to the billing changes but it would be fixed in the next billing cycle and «not to worry.» Due to personal reasons I was not able to spend significant time double-​checking my account-​statements for proper withdraw amounts from companies that I’d placed enough trust in to have given EFT authorizations to in the first place.
* Some penalty data rates are for additional text messages. I have two text messaging plans. One is unlimited messages; the other is for 200 messages. I have been charged an additional data rate for overages despite the fact my plan is INFINITY + 200!
* I was given a store credit of $ 167 for the ~$ 35 a month it deemed that I overpaid. The $ 167 account-​credit is laughable.
* It took a further 3 hours on customer service with AT&T to get $ 202 refunded as a check after a 10 day waiting period and 5 – 10 business days. If you’re not prepared to swear and yell at multiple people good luck even getting $.02 back.
Never use this store. They will set up your account incorrectly and AT&T will give you the run around for hours until they relent to giving you the money they at best incorrectly and at worst fraudulently withdrew from your account.
No one should have to spend hours and speak to several people to get a very obvious and simple mistake corrected and have the money taken from them refunded. I will never use this store again and will make it a point to dissuade other customers if I see them approach when I’m at a nearby business.
The only real attempt by Spring Mobile to show us that they understood the time spent, money lost, aggravation caused was the store manager who offered «as a peace offering for me and my wife to come in and pick out a cell phone charger or phone case? $ 5 of plastic crap doesn’t even begin equal the cost of their screw up or address how much work it took for them to correctly fix their screw –up.

I have used this store twice now and this one is based on my most recent visit. A little backstory; my phone was a Samsung and I signed a 2 year contract with ATT through another store and was very happy with it up until 2 weeks ago. My phone started going dead for no reason and the battery wasn’t holding the charge. I took it into this specific store and explained the situation. They were helpful and sent me to their warranty center. Ok fine, sure I’ll go. I went, got a replacement phone and went on my merry way. Not even a week later my phone was acting up again and again I went back to the warranty center. This time they replaced my battery. A few days later my phone gave up and I gave up.
Now onto the present; I went to this store and again explained my situation. They told me to go to their warrant center, I explained that this will be my 3^rd time going back and I refuse. I asked if they could either give me a free upgrade and keep my 2 year contract, or to give me new phone right out of the box. He explained he couldn’t due to company policies. I I then proceeded to tell him that I could just as easily go to their competition. He gave an «I don’t care, since I can’t do anything else for you. Have fun.» To me, he did not show good customer service and try to work with the customer. I ended up calling the store manager and was told to send him (the manager) an email detailing what happened. I did and now consequences are being handed out.
I’m rating this store as a 1 star because of their lack of customer service. They don’t do well and if you aren’t finding what your looking for or am just shopping around, they won’t care if you spend money at their store or not.

Way overpriced for the value they deliver.
The service gets hazy and drops calls — navigation app is very slow and text messages arrive days late. When I had a very busy weekend moving ATT cut my service saying I hadn’t paid my bill and the charge had inflated from 60 — 150 dollars in a couple of days. I approached the store three times and each visit they had a different reason for the interruption; 1. I didn’t pay the bill. 2. I didn’t have any money in the account. 3. I paid with a closed account. I spoke to the bank and they said ATT hadn’t made any attempts to collect the bill that I paid for online. (I wonder how many times in five years I paid the charges without asking about the details). When I showed the proof to customer service I had to wait several hours for them to turn it on (coming back twice in one day). The 25% upcharge isn’t worth the level of service we pay for. Furthermore I wasn’t going to post a complaint but when my sister in Florida had similar issues something should be said about this company’s practises.

AT&T more bars in more places MY ass.
My kids crackhead cricket phones get better reception in Denver then does my Crackberry!

Geez, I thought Verizon was a rip off. I switched from Verizon today as they did not provide consistent service where I live. I checked around and found that ATT had good service in my area. So I went through the process of changing service, paying new connect fees, getting a new cell phone, etc., over an hours worth of paperwork. Now I have this neat, new little phone but, despite it being able to do everything (all I want to be able to do is send/​receive calls), it does nothing on its own. It has two lame rigntones, if you want more, you have to download and pay. I want a regular old phone ring and possibly variations of that… well from what I see, they do not have those. What they do have is lots of new music, comedy and other stuff that has no relationship to a bloody phone. But, the worst part is that ATT has NO customer service on Sunday. If something goes wrong, forget about it, you have to wait until Monday because there is NO ONE around either on line or on a phone. How lame is this, a company this large and no one works on SUNDAY. What kind of Customer Service is this, well I will tell you, IT IS NONE ! I also had to port my old number on another family phone, only thing wrong, the local ATT rep. could not do this as it requires a local ATT manger to OK it and guess what… he does not work on Sunday either. ATT has specials for the weekend but if you try to purchase one on Sunday they cannot take care of service as no one in an authority capacity is working. The US is way behind the rest of the world in cell technology and service. I was recently in Thailand and around SE Asia. Everyone there has a cell and service is clear, uninterruped and there are very few difficulties. You buy a sim card, clip it in and go from there, none of this crazy, stupid stuff.
I may have made a mistake going with these guys. I just hope the service (connections) are better… well, they would have to be a Verizon really sucked.