At The Beach Tanning Superstore

The workers are so friendly and helpful. They are knowledgable about products and can help with any questions! I love it.

Carlito is the best and knows his stuff! Helped me upgrade while saving money in the end. Plus, once I started tanning, two of my friends noticed and both decided to start going and are now members at the Aurora store!

I love this location, the manager is always helpful and remembers my name… I can tell she cares about her customers. She always makes sure to give me what I need and not something I don’t. This is the atb to go to!

Aerin was great! She was very respectful and she was super friendly, she knew exactly what I needed to achieve the perfect tan, Thanks Aerin! Colorado blvd is my favorite store.

Friendly staff, clean Versa machines. Little to no wait. Easy to get to and open with late hours so I can go after work.

I have been tanning at ATB for over a year. I recently started going to the CO Blvd location. The salon is very clean and never a wait. Erin was super helpful in suggesting I upgrade my account to a higher bed for the same monthly price bc there was a promo going on at the time. I was very appreciative! She always greets me with a smile and is never pushy about selling me lotions. I really enjoy going to ATB after a long day at work and Erin is at the front.

Absolutely the worst customer service I’ve ever experienced, the girl helping me was extremely patronizing and rude. After beginning to help me, she walked away to go help someone in the back without excusing herself. After five minutes of standing around I ended up walking out; why give my money to someone so uninterested and disrespectful? Go elsewhere!!!

The franchise in general has possibly the worst customer service have any business I have ever encountered. this location tends to be one of the worst.

Great customer service. Great prices never a line. The staff is very knowledgeable.
I recommend this place

Great customer service: knowledgable staff and very friendly. The location is very clean, new beds and I’ve never had to wait more than 5 minutes for one! Great deal on the packages too compared to other places.

As a guy I am not the most informed in the tanning world. However every time I come in the staff is more than helpful, definitely makes the experience that much more inviting.

Extremely helpful & knowledgable staff! Alana the manager was extremely nice to work with!

I’ve considered changing my bank just to get away from this business. Most importantly utilize the free trial. Decide if you like it first don’t sign anything until you have. Almost a year ago I walked into At the Beach looking to use their free trial. The girl at the desk may have a great future in selling time shares. She asked «did you really come in here to mooch like that?» And «you like to tan don’t you? Why would you just come in here to get free tanning?» So I have to own that I caved and I am locked into a contract. Wow I wish I wasn’t. The versa spray tan was all I was really interested in. The only way to get the best versa tan is an extra $ 5 a session (on top of $ 79 a month) for the «level 3». Honestly I’ve gotten better results from a $ 12 bottle of spray on I bought in a grocery store. They are kind enough to let you suspend the scam sometimes. However every stinking time you walk in the door the check in people are pushing a product at a mere $ 45 a bottle. Each one claims the product is the only way to go. Honestly I cannot wait for this contract to be over. $ 79 a month is apparently the going rate for selling ones soul.

Kristen, Jeffrey, and Tasha are always on top of it. They are extremely helpful and attentive. I have only experienced a wait time of about 5 mins, like, twice since they came on board.

I have been supremely disappointed with the customer service with At the Beach. Not only does someone try to sell you some sort of tanning product every time you walk in the door, but when you attempt to make a change to your account, they are not willing to work with you and end up sending you off with a sharpie circle 1 – 800 number to call their corporate office. Then, once talking to the corporate office, they also do not put the customer first. When attempting to cancel my account, they conveniently «didn’t have notes» on the conversation, and ended up charging me for another month any.
I would go small shop if you’re wanting a good tanning service.

I love At the Beach tanning in terms of their equipment and quality of the Versa Spray tans. However it is very pricey and if you aren’t going to use it consistently this is not the place for you. Be prepared to wait upwards of 30 min if a salesperson is in the middle of a pitch. All that matters to the staff is commission on sales.
All in all, pushy sales people, terrible wait times, and contracts that renew without you knowing. I want out!
If you already locked in… Don’t go between 8 – 10 at night, you will wait almost 30 min.

I just visited At The Beach and was disappointed at the lack of customer service. We are visiting from out of town and I was going to tan in a bed and my friend was going to spray tan. We found a coupon for a free Versa Spray tan. When we arrived at the store the woman informed us that the coupon was only available for residents of Colorado. The only restriction on the coupon was the expiration. The woman was extremely rude explaining that all specials have restrictions. She also said in order to use the coupon it would have to be printed out. After she was so rude she said nicely I would love to take you on a tour of the salon and the price of the spray tan is 35. We stood there speechless, we could not believe what had just happened. We said no thanks and walked out.
1. Fix your coupons: say some restrictions apply.
2. Accept ecoupons.
3. Train your staff how to handle difficult customer service situations.
4. Arm your teams with the ability to provide great customer service!

Omg… NOT a good experience! We are trying to lay down a base before a trip to Jamaica, so we don’t get completely fried there. Somehow, we let them talk us into an unlimited monthly package (more than $ 100 each), wi the promise of being able to use their super low-​UV ray bed which is what drove the price up so high.
However, the past two times we’ve been there, the über amazing bed was broken! They couldn’t explain why it wouldn’t turn on, and then said.“well, we’ll put you in bed 4 – it’s exactly the same thing.” So I cruise to bed 4, only to find that it is one of their lower-​level, death ray beds. When I called them on it, they said that the second-​highest quality bed was in use, so they put me there – but we’re setting it to low-​UV power, and shortening the time from what I requested on the first bed! In other words, the equipment isn’t reliable, and the staff is trained to just get you into SOMETHING and get you out of there.
And you MUST bring your own lotion… the same little girl tried to sell me on a bottle of pre-​tan lotion that cost $ 65! Maybe that’s normal or reasonable to you professional tanners, but seriously? It’s LOTION.
Bottom line, this feels like a scam from beginning to end, and isn’t good for us, anyway. Thinking maybe we’ll just bring SPF 50 lotion to Jamaica instead.

I’d been a loyal customer for about a year. Finally I decided enough was enough. The staff is least interested in getting you served in a timely manner because they are too focused on selling. No matter what package I purchased it they tried to up sell me to the bigger one. Say yes once and that’s never enough expect another 10 minute presentation on their overpriced lotions. Forget to bring your glasses and you HAVE TO buy a new pair.
The final straw was when I was pressed for time, short on cash and had two sessions left on package. The sales girl got very rude.

At the Beach has THE WORST customer service EVER! The treat you horribly and are rude and inconsiderate. If you call their customer service line, it is impossible to get through to a human being, even just to ask a simple question about billing. And if you leave a message, they won’t call you back for days… Not just one or two days but multiple days! I would rather have my fingernails ripped off over and over again than deal with the people at At The Beach.