A-1 Factory Service

Not sure this place is good poor service
Never got a call back
First clue
2^nd clue they don’t call if running behind
My schedule is between 8 – 12
Called twice on eta
Time now is 2pm still waiting on that call waste of a day and will never use this company again
I can’t believe I have to call again on eta
Sandra

The reviews are bang on! This business rocks! I spoke with Tom about a sony 32 inch Bravia tv i purchased a couple years ago that has vertical lines an no picture. While I prefer to repair than to replace, Tom spent an extended amount of time providing to me the information I needed to make a decision and what I can do to recycle the TV, as repair would cost more than a new TV. Ah — our disposable and consumption driven society!

Was looking into buying a used TV that needed rapir. Got quick and honest feedback on the estimated repair costs and a recommendation not to buy the TV.

Our 2 year old Samsung range died on us on the middle of dinner prep on a Sunday night. We had a five year warranty through Home Depot, and they connected us with A1 Factory Service. Paul took detailed notes on what the range was doing and preordered the needed parts so they would be in when we were scheduled for our service call. One of the parts was back orders, but Paul communicated regularly with me about it. When time dragged on past two weeks, Paul suggested I call the warranty people about the back ordered part and how long it was taking. It was ultimately decided that Home Depot would issue us a credit for the purchase price of our range so we could purchase a new one. This review may be a bit odd, since A1 didn’t wind up doing a repair for us, but we received such responsive, caring communication from them that I wanted to give them a shout out anyway. I would recommend them heartily and will remember them the next time we have a faulty appliance. Excellent customer service!

I have to say I’m very pleased with the outstanding service I received from A-​1! I highly recommend them to anyone who needs some repair work done. I had a TV just recently repaired and they did a phenomenal job! The only reason I’m not giving 5 stars is because of the time frame… it took a good week to repair. Otherwise… I’m very pleased at the work and will definitely use them again if the need arises!

Stay away from these guys. Terrible! Don’t know what they are doing and can’t keep a commitment. Do yourself a favor and look elsewhere if you need a repair.

This company was recommended to me by Sony. They are efficient, courteous, and honest. Kudos to Rob as he was a pleasure to work with. Thanks to all.

Excellent — I’ve actually found a TV repair shop that exhibits courteousness, excellent customer service, and a high level of honesty and integrity. My tech Mo was just outstanding — communicated the problem, gave a fair analysis, and a fair price quote on repairs and timing to complete the job. Go with these guys with full confidence — you won’t be disappointed.

STRIKE THREE!!! I had a Whirlpool washing machine that was making a horrible racket in the spin cycle. The unit was still under warranty and A 1 Factory Service was the repair shop sent to fix it.
First visit– they diagnosed the problem as a bad bearing and said they had to order parts… be back in a week.
Second visit– they found a hose that had sprung a leak, which had led to the early failure of the drum bearing… another week waiting for parts.
THIRD VISIT– they find they didn’t order the correct parts the FIRST time… and the cost of the parts pushed it over the «repair/​replace» price point!
So…after a month of «waiting on parts» we now have another two weeks to wait for a replacement unit… and while we wait, the old unit is sitting, torn apart with parts missing!
A 1’s answer was «Ooops, don’t know what happened when we messed up the first order a month ago, but you can do you laundry at a coin op… that isn’t very expensive…»
The point is A 1 took a BAD situation and made it WORSE and then shrugged it off and basically told me to «deal with it.»
It was pretty obvious that they were interested in collecting on the warranty work, but they couldn’t have cared less about my family!

I called on Friday, and the knowledgeable technician, Mo, arrived first thing Monday morning. He fixed our ten-​year old rear projection Hitachi TV in half an hour for less than the quoted price. It is a big old TV that is bulit-​in to our fireplace mantle and we want to keep it alive for as long as we can. We couldn’t be happier.

This must be the only honest walk in or in home factory authorized repair shop left.
I called other places they had no address they work out of their truck and did not give me any kind of estimate if it could be this or that and could not repair a TV that was still
less than a year old
They also do appliance repair and fixed my washing machine that was still shaking all over the place after it was leveled when it was installed and two other appliance shops said they cant do anything about it that is normal for that model.
Keep up the good work guys!

I had a-​1 out to my home to fix my panasonic tv. they were very professional and got it fixed the same day. i was surprised because i called 2 other tv shops before and they told me the part needed was not made anymore. thanks guys at a1

I had a little mishap involving one of our TVs and too many appliances plugged into an outlet. I called A-​1 looking to get the TV fixed– the person on the phone gave me a breakdown of the costs, and basically told me it wasn’t worth my time to fix it. I really appreciate honesty like this, particularly when it comes at the cost of new business.