Gold Label Door

Our wood clad garage door quit working during this last cold snap [Christmas 2015]
My inspection showed a broken spring.
I called Matt to line up a service call.
He told me he would have an installer at my house in Evergreen within the hour.
Jesse arrived in about an hour.
He found I had 2 broken springs.
During the installation Jesse noticed that the original installer [not Gold Label] had shortcutted the installation by using wood blocks to mount the springs instead of a proper metal bracket; so he took out the wood blocks and installed the metal bracket.
Unbelievably fast service
Quality installation
Fair price.

Called in for a service on Tuesday because the garage door stopped opening. Luckily the cars weren’t in there so not a huge emergency, more of an inconvenience. They called back the same day and did some trouble shooting over the phone. Said it was likely a broken spring.
They were able to get me on the books for Thursday and sent out techs Mike and AJ. They were right on time and showed me the problem was infact a spring. Before replacing, they suggested a new door because ours is in really bad shape. It was a lot less than I expected, but we declined at this point. They didn’t press the issue and I am glad they brought it up.
Completed installation in under an hour and price was spot on with the quote. Highly recommended these guys, wouldn’t call anyone else.

Great service! Came out next day after I called and was very professional. Would recommend for garage repairs.

Had a garage door spring break on Saturday and called, but the voice mail explained were closed. Used the Email option to explain I was looking for a quote to have it replaced. Didn’t expect a response until Monday, but within 5 minutes a response came back from Brian asking for specifics. We communicated a few times and was told it would cost more to have it replaced on the weekend, so opted to have it done on Monday since it wasn’t an emergency. Brian clearly explained pricing and proved a range of what the repair would cost (160 – 260) depending if we wanted both springs replaced and how long it would take. On Monday I received a call to schedule a time, the technician arrived within the time frame, the job was completed within 1.5 hours, well within the quoted price range and absolutely no attempt to up sell services that weren’t required.
I contacted 3 other garage door companies and nobody other than Gold Label Door would provide a quote without either asking for a $ 89 service fee to come out and look over the job, or explain they couldn’t provide a quote due to the complexity of replacing springs. As a consumer, I would expect anyone in the garage door business to at least be able to give a ball park estimate of what it would cost to replace springs, especially when most of the details have been provided. $ 100, $ 200, $ 500, $ 700?
It’s a relief to work with a company that’s willing to put for the extra effort and provide the customer with a good experience. Gold Label’s website says it all when they say the customer is #1. Thanks for a good experience.

Very prompt and clear on what needed to be fixed. Took care of problem quickly. Gave advice on maintaining garage door as well. Very personable.