Master Transmission

Scam artists plain and simple. Discovered Master Transmission online and since they’re located near me, I brought my
2001 Hyundai Elantra in to have them check it out, as it had been shifting erratically every now and then — huge mistake. I did some research on the problems I was having and determined it was likely a faulty speed sensor, and mentioned this to the manager and the mechanic on duty. After driving the car for about 15 minutes, they determined there was a major problem with the transmission and that they’d have to open up the transmission to diagnose it. Believing these guys to be trustworthy, honest people I allowed them to proceed with the diagnosis (a $ 400 expense). A few days later the manager calls– apparently the transmission needs to be completely rebuilt and it’s going to cost me $ 2500. At this point my options are to eat the cost of the diagnosis and try to take it elsewhere for a second opinion or to bite the bullet and proceed with the repairs. I decide to go ahead with the transmission rebuild and (begrudgingly) fork over the $ 2500, a huge amount of money for an already struggling college student. A week or so later I get another call from the manager– my car is ready to be picked up. «Great!» I thought. «This was incredibly expensive but at least now my car will function as it should» –not the case. After driving the car for less than 12 hours, it began to shift erratically. Again. THE EXACT PROBLEM I HAD BEFORE TAKING IT IN WAS HAPPENING AGAIN– NO DIFFERENCE WHATSOEVER. At this point, I’m irate– what did I just pay over two thousand dollars for??? The «repairs» they supposedly performed were under warranty, so I took the car back in and explained what was happening. A few days later, another call from the manager– «Hey we’ve got your car ready to go, turns out it was just a speed sensor acting up so we went ahead and replaced it.» I can’t believe what I’m hearing– is this guy really telling me that the SAME SENSOR THAT I INITIALLY BELIEVED TO BE THE PROBLEM WAS ACTUALLY THE PROBLEM THE WHOLE TIME AND I’D BEEN DUPED OUT OF $ 2500??? I go back to pick the car up and am obviously upset. I demand the manager show me physical proof that the transmission legitimately needed to be replaced, proof that I hadn’t just been scammed out of a huge sum of money– to no avail. He obfuscated and told me that they «don’t keep those kind of records» and that «the faulty parts had already been thrown away”– according to him there was absolutely no way he could prove to me that I had paid for a necessary repair. PLEASE AVOID MASTER TRANSMISSION AT ALL COSTS! Learn from my experience and, if you’re ever faced with a transmission issue, talk to friends and family– get recommendations and references and make sure you’re dealing with an honest person or establishment. I learned this the hard way– you don’t have to.

This is a horrible business. Look closely at the plaques on the wall: Richard garZa was certified back in 2007, so as of June 2015 it is without a doubt expired (ASE and ATRA certifications need to be renewed every 5 years). First he’ll say that they need to open up your transmission, which he’ll try to charge you $ 380 for. Then, after you tell him you’re going somewhere else, his manager Dave will call the office phone and talk to you. Dave will say anything to keep you there: 40% off special, student discounts, etc. Dave’s a really dishonest guy. For more about Dave Eubanks, check out this ripoff report about his scam:
Be smart: don’t do business here.

My daughter had her car towed there because she was told the problem with her car was with the transmission. After $ 400 dollars these guys say there is nothing wrong with the transmission. If you’re transmission MASTERS why $ 400 to tell her its not the transmission. They saw an opportunity to rip a young girl off. Now she still doesn’t have a car that runs and she out $ 400. Shame on YOU!!!