Discount Tire Store – Denton, TX

Poor customer service. Manager needs a re train on how to earn business, sales, customer service and also what management means. I’ve been doing business with discount for years and I decided to given denton a shot. This manager mr k «with grey shirt» had horrible customer service. I could tell off the bat he didn’t want to help me and was a hater! I clearly get good deals due to my loyalty but for some reason today he wanted to hold me back. Funny how I also seen guys standing around doing nothing. They could have took it in my car and still made money and kept their guys busy. Instead he wanted to stand his ground on his overpriced tires. I was even willing to drop it off and allow them as much time as they needed. I already called another discount store and they are glad to honor my last deal which he wouldn’t. You missed out on 2 cars. What a dumb move by management in loosing business in 2 cars with expensive tires. He couldn’t even give me a reason why he didn’t want to honor it. Didn’t do anything to overcome my objections or even get another manager involved to help out. Bad judgment call. I wonder how many other people he does this too? All I say is just avoid MR K «with the grey shirt» and you might get good service. I surely wouldn’t want my mother or family having to deal with his overcharging sales tactics. He attempted to make me pay over $ 100 more than I payed a couple months ago. No excuses bad management. He should have made it work.

Always get good tire and service from Barry’s guys in Denton. I got a good deal on a set of Michelins but when I got in the truck I started noticing greasy hand and shoe prints. Hand prints covered all four Chrome wheels-​driver side hood, and on the steering wheel. Shoe prints on the inside side boards. Also even though I get charged for new TPSM I didn’t get but one valve caps installed.
I’m happy with the tire deal but now with poor customer care I’m having second thoughts about what kind of pride was taken in my mounts and balance.
I’ll give it a good test this week and follow up.

Highly recommend. Great customer service. We were traveling on I35 and needed tire repair. We got there right get when they were closing but these nice guys were still willing to help us. James was great!

These guys really understand what good customer service looks like and how to build customer loyalty. They’re professional, prompt, and do a really nice job every time I visit. I highly recommend them if you need new tires or your old tires fixed.

Had a bad patch done on my tire, but the store manager took care of it. Everyone in the process was very friendly, and they found a solution to the problem very quickly without charging me for it. Thank you James!

This place is absolutely amazing. I popped one of my tires on the freeway last weekend & (dramatic– I know) was devastated. I came in on a Saturday morning & I was greeted immediately despite the busy rush. One of the guys found out I had a warranty on my tire & only paid $ 11 (plus tax) to replace it! And to top it off it only took less than 30 mins. Good luck or incredible service? I would say the latter.

I walked in around 11am or after needing to get a ride fixed that had a screw in the middle of the tire but I couldn’t find it I went by my wife and what she said. the salesman was very rude trying to sell me 4 tires saying that the front 2 were bald and wouldn’t last another 500 miles which is wrong, he had tires that lasted longer, i said no we would take care of it, if I could I would never go back to discount tire again, especially the one on loop 288, i would urge you to do the same and not do. Business with them again at that location.

My vehicle kept getting a low tire so my hubby took it to Discount today and they promptly discovered I had a screw and wire in the tire. They fixed it and refused payment… seriously they did it for free. Our adult kids always buy their tires and warranties here which is why we went here but they did not know this. They were such a blessing today, great customer service!!! We will only shop here for tires!

Great customer service. Took a small issue I had and fixed it promptly. They stay busy so make an appointment and save yourself some time.

Came for a free tire repair, tire unfortunately could not be repaired. The guy gave me an honest run down of my options and didn’t hard sell me (even though I really needed a full new set). I was in and out in less than an hour. I always come back, despite a rather horrible to get to location.

Amazing service!
Most places have forgotten what customer service is, but this place knows what they are doing. They are courteous and more than willing to help in the store and out of the store and it is shocking how fast they ran through the line that had accumulated. Not to mention the prices are great!
Will DEFINITELY be back!

Outstanding customer service, even when it’s packed. Quick tire rotation and I was out the door in 20 minutes on the week before thanksgiving. All my tire business will go through this shop.
thanks, discount tire.
On the corner of 288 and 35, next to burger king.

I’ve taken all my cars here for the last ten years. Would recommend them to anyone!

Since we have moved to Denton in 2005, this has been the only place we have gotten our tires. They are always willing to work with you on price and will steer you to other options if a price is out of your budget. Always nice and courteous. Only drawback is its location due to parking, but is easy enough to overlook