Steak ‘n Shake

Wow, based on the very low ratings I see, it’s no wonder my experience at this place was so bad. I’m from Atlanta and used to be a Steak n’ Shake regular back in the mid 70’s at the same location for decades. This Linton location is horrible. I had such a bad experience at the drive-​thru that I sent a detailed email to their Corporate Consumer site. I’ve been waiting 3 weeks for their response. I called today to find out why nobody has responded and got some lame answer. When I went through the drive-​in, there was a young man wearing a hoodie and, the hood was tied around his face. There was no indication that he was even an employee. He had such a nasty, snotty attitude. I drove up to get my food and nobody came to the window to help me. Yet, my food was sitting behind the glass window … for 3 minutes before Mr. Rudeness came back and handed me my «cold» food. I had to ask him for my drink. He hands me the drink, says nothing, not even a hello. When I asked him for ketchup, I got the eye roll. I checked my fries at the window — they were cold. I asked him if I could have new fries. Again, with eyes rolling, he said, «Sure, whatever,» and starts to shut the window on me. I waved him back and told him to forget it, I asked for my money back. He shoves my 20.00 in my face and slammed the window. I called the store manager a few minutes later and told him what happened. He apologized over and over but really didn’t seem to be that concerned — you could tell in his tone. To Steak n’ Shake Corporate office — pull the tape on the day and time I emailed you and you will see how this rude, nasty, unprofessional little snot treated this middle aged woman.

My bill has been on my table way before my shake even came out or even before I got to ask for a shake. This place sucks

First time I’ve ever been disrespected while grabbing a bit. I’ve eaten in the one in boynton before, Totally different food and service. Would Not recommend for anything.

I’ve been there once and will never return. The drive thru got my order wrong and when I asked them to correct it, the manager said that he couldn’t, because corporate would think he’s doing something shady… Lol okayyyyy.

My boyfriend takes me here every year for our anniversary. The chili and cottage cheese appetizers always Devine and are promptly delivered by the maitre’d. The skinny fries and Frisco melts are always cooked to complete perfection by the chef. And the milkshakes are as close to heaven on earth as I will ever get. I look forward to this every year!!!

Normally, I get a drive-​in grilled chicken sandwich, love the service and quality of food, and would have previously ranked Steak & Shake with a 3-​star (couldn’t give them a 4-​star because of their lack of interest in healthy menu options).
Today, I tried the new fish sandwich which squashed a good portion of the brand value that I have for Steak & Shake.
The fish batter left a bitter aftertaste, and most of the sandwich was fried batter with overcooked clumpy fish.
I would love to have a fish option at Steak & Shake — but this was certainly not it.

I am giving MINUS Stars because the management is so bad at that location. We went for a nice lunch and had nothing like it. The waitresses were all standing around talking, and it took 10 minutes to get a waitress to come to our table. She brought a dirty coffee cup and then argued with me that it wasn’t dirty when I asked for another one. When we told the manager we were canceling our order and leaving, he was nasty with me. I will NEVER go back and will stop recommending this restaurant!

Ok can’t give a steak and shake 5 stars cause hey it’s fast food.
But I can say we walked our of another restaurant and came here.
We were seated promptly to a clean table, a polite young man introduced himself and promptly took our drink order. Returned with drinks took our order served us with the correct food to the proper person. Checked on us regularly.
Check out was seamless. A very well run restaurant.

So disappointed. I haven’t eaten here for years and was not what I remembered! The drive thru was horrible. I made a simple order of grilled cheese, fries, and a shake. The grilled cheese was so greasy, it went thru the paper immediately. Soggy. Gross.
The fries. I order with no salt because I’m not into salty fries and it usually results in a fresh batch. They were not even warm.
The banana shake was the only item I enjoyed. It was freshly made and met expectations.
I really think they need to look into their quality at this location. The employees should look in the bag and say, would I enjoy this? If it’s no, start over. There are tons of choices in the area, so they shouldn’t mess around.

Another great experience today, had to use the Drive Thru, but that good looking Patrick was at the window, making it all just perfect. Great value, great food, great service… YUM!

This place really does not have any idea on how to work efficiently. I drive thru the drive Thu at 2030 and have to wait 20 min. to get my order. Not only did I have to wait I get all the way back to my hotel and after explaining to the person taking my order NO CHEESE! I get CHEESE on my burger. I can not eat CHEESE so I was not driving 15 min back to get another but based on this 1 st time visit I will not return. FYI to the mgr/​owner I eat out everyday 3 times a day for th next 90 days but I will not be returning based on customer service and lack of responsibility if the person/​people taking your order.

Giving two stars only because we’ve been Steak ‘n Shake fans since our kids went to UF. But… stopped at this one today and probably experienced the worst service known to man. Our «fast food» was the slowest I ever experienced. We stopped there because we were in a hurry. It would have been quicker to have had a gourmet lunch on the beach. Very disorganized. I guess lunch came as a surprise.
I would not have been so critical if I hadn’t heard from friends that this was their experience too.

Since I’m from the DC area, I’ve never heard of Steak N Shake, but my friend from Delray swore it was good! I ordered a hot dog and fries. The hot dog was standard (good enough for fast food), but the fries were terrible. They are these small, thin little straws. Blech. I don’t expect 5 star service at 5:30 in the morning (let’s get real — they do not want to be working at that hour) but the guy that helped me in the drive through was terrible. He would tell us he’s ready for our order and as soon as we started, he would tell us to hold on every second. It literally took 15 minutes to take our order that wasn’t even that big. I would not come back.

Where else can you go for great food and horrible service!

Don’t know what other people are talking about when they say it took forever to get served. We came in for a late night tasty burger and got it served to the table within five minutes of ordering it. The Oreo shake was delicious, the fries were crispy and hot and even got a salad as a side. Had a coupon so got a burger two sides and a shake for six bucks. Can’t beat that! We will be back again for sure. Probably after midnight of course when the burgers or even tastier!

I went there earlier this week. They were definitely not on their «A» game.
There was a dead fly on our table, a human hair in my son’s milk, my orange juice glass had something sticky on the bottom and many of the tables were not cleaned. This was at about 10:00am with only 3 tables seated.

Like Bill S. says– McDonalds is literally 100 yards away but Steak and Shake blows it out the water.
I stopped in after doing some Saturday morning shopping and went for the single cheeseburger, fries and sweet tea. The burger was flavorful and the entire meal was quite filling without being questioning.
Planning to stop in for one of their famous shakes… very soon!

It’s Steak and Shake, what can go wrong? Good, affordable food. Probably the cheapest meal during our whole vacation, and just as satisfying as the $ 450 ticket we rung up at JB’s on the beach. Don’t get me wrong, not the same experience, I’m only saying we walked away just as happy. :)
Our waitress seemed a bit spacy, not seating us until the gal behind the register told her to. Then asked us if we wanted kid menus. The kids are 6 and 10, of course we do. Then didn’t bring the crayons or other kid stuff until asked.
Other than that, standard S&S fare, always good and always topped off with some great ice cream treats.
We had the slaw dog, frisco and a couple kids meals, all very good!

This is a really awesome hamburger restaurant. The burgers are very good, the fires are think and crispy, and the milkshakes are fantastic.
There are too many different varieties to list here, but I simply order the double cheeseburger, fries, and a Diet Coke.
I like the retro theme, the service is always excellent and they even have a drive thru. Try the fresh chocolate cookies if they are coming out of the oven.
The funny thing is that a McDonalds is about 100 yards away — but this place is about 100x better.

I fsking love Steak ‘n Shake. Hardcore. So hardcore that my brother and I sort of snuck here in lieu of having a fairly nice dinner with my grandfather. And it was *totally* worth it.
Living in New York is awesome, except for the part that the closest Steak ‘n Shake is in Ohio or something. And while I usually dislike chain restaurants, in this case, I was so happy to get exactly what I wanted. Well, pretty much what I wanted… I got a double steakburger, no cheese, with that mustard/​relish mix on it, onions, lettuce and extra pickles, fries and an orange freeze. They got the order perfect. But exactly what I wanted would have been a lime freeze. And they’ve been discontinued. The bastards.