Pollo Tropical

This location can’t ever seem to get an order right. Today? No sides. Chicken with no sides. Paid for 2, but hot none. Usually they just screw up which sides you get, or what kind of chicken.
Word of advice — whomever works the drive through should be able to speak and understand English — and I don’t mean broken English.
I don’t have high expectations for fast food — even though this is better than McDonald’s… But still.

I found an actual rat torso in my food. I ordered a «tropichop», ate half of it when I got home. As I ate I saw a patch of pressed brown fur and freaked out. It turned out to be a fully cooked part of a rat. I have no idea where they get their meat, but I am slightly traumatized from eating here…

When I am ready for some grub I sometimes choose the Pollo club…
I rhyme my reviews
My favorite economical choice
¼ chicken white white rice and beans
I never said it’s the best in town BUT it is the BEST in the FAST FOOD category…
they have drive thru… you always get _​_​_​_​_​_​ed in the drive thru…
be clean… messed up… hah ha ha…
It’s fast food
Think of this place as DIY
The menu is bright and cheerful
They cater to lite menu goers
Fast food by very nature lacks consistent
The sauce bar is the fast food solution for high volume chicken that tends to get some servings on the dry side
If your not a old man or woman who loves white meat extra dry you might like the sauces
Extra calories of course
Favorite beverage selection
Ask for water cup
It’s free too

My local Pollo Tropical. As I’ve aged I’ve definitely merged away from fast food. I appreciate the experience of dining just too much, however there are those times where you’re pushed for time and you need something stat. In this instance I try to go for something more meal-​like opposed to a sandwich. This is why Pollo is perfect, I get a hearty meal, for a good price and I can just drive thru.
I usually get the chicken bowl, which I did on this occasion. Grilled chicken, yellow rice, tomatoes, onions, corn and black beans. This particular menu item is very Chipotle-​esque, but I don’t mind that. There are more traditional spanish items on the menu, including sides of plantains etc, but I just went for the bowl this time. It can be size small or regular, I got regular and it was huge. To me this is value for money, a fast option and certainly hits the spot.
Service through the drive thru was polite, fast and efficient, although you have to ask for sauces as they won’t offer any of the selection to you.

Bad service! I ordered the make your own tropichop and made sure to say no corn bc I’m allergic and of course they put corn but also beans. Totally screwed up my order and when I asked for my correct order they didn’t even apologize for their mistake and looked at me like I did something wrong. Most likely will not return. They seem very unorganized.

Amazing experience here!!! Delicious food, with great customer service from the cahiers to the dining room staff. Friendly atmosphere full of joy in the restaurant. Completely recommend this Pollo Tropical location to everyone.

Pollo Tropical of course is a chain, so its pretty much the same no matter where you go. Just some locations seem to keep up the condiment bar better than others.
Today I had the pork tropichop. To me, thats the thing to get! If they did not have the pork I would rate it lower as the chicken is good but its such small pieces. Where do they find these emaciated chickens??? They are the smallest thinnest chickens I ever saw. One way to cut costs is to find tiny little chickens as its sold by pieces, not the weight. I feel the chicken meals while they can be good, have so little meat on them its just not worth ordering.
I like when you choose the beans corn onion tomato etc Step 3 you can say ALL of them. Thats nice!!! I find the pork meal to be a good deal!
Today I tried the empanadas. No good. They are fried crispy and the shell is corn meal. Thats not the norm for empanadas. They are advertised as crispy and they are but to me those just are NOT worth ordering. I ate one. Pretty bad. The second I scooped the cheese out and left the nasty shell. Photo posted. I prefer the standard flour crust. This corn stuff isnt going to work!
So if you order the right things, or the things that are right for you and make you happy, you can be happy here.

Went for lunch and it was crazy busy, but even so I was able to order quickly and the food came out quick too considering how busy they were. The food was delicious and the sauces rock. The cilantro garlic is my favorite.

Ugh! Learn how to cook your fries! Every time I come here I get the waffle fries hoping that they will be better than they were the last time I ordered them… but THEY ALWAYS SUCK! The oil is too hot, or they cook them for too long… anyways they turn into deep fried rocks that could legit chip a tooth.

I forgot how pathetic and awful the customer service is in South Florida. I love their food but these employees are so miserable I would rather get kicked in the balls by a donkey before I give this place any more of my money. God Bless America and the freedom of choice!

I try to stay away from fast food. But every now and then the urge strikes. I live in Coral Springs & the Pollo Tropical near me is just gross. However, I really like the Delray Pollo Tropical & since I was craving yellow rice & I was visiting a friend in Delray I decided to satisfy my craving.
I have been to this location several times over the last few years. The inside is usually clean & the employees have always been friendly. Every time I have been inside this restaurant an employee has been tidying up the «sauce & condiment» bar which I love. Lets face it, people can be disgusting. I really appreciate that they keep this area clean. I love love love the curry mustard sauce. And I would hate to see it mixed in with another sauce because people can be sloppy & just are careless. This happens all the time in the Coral Springs store. Disgusting.
Last night I went through the drive thru. The order taker was a little confused but our order was perfect with no mistakes. I ordered the small bowl with yellow rice, black beans and chicken. The small bowl is pretty large & a great deal at less than five bucks. My food was fresh and hot & very good. No complaints.
The chicken was very moist and the black beans were tasty. I was actually surprised at all the veggies in the rice. Peas, carrots, onions & broccoli were all mixed in with the yellow rice & the rice was fresh & not clumpy at all. Delicious.
I would recommend this Pollo Tropical because it is clean, the employees are nice & the food is good. It’s also a great value since their prices are pretty reasonable.
My tip would be to try the curry mustard. I think it’s incredible.

Great food. I gota say i understand why this place is always busy. They get the food to you fast and its always good. Been there more than once for lunch. Have never been disapointed. The only down side is the parking sucks.

I got here at 2:42. The line is long. There are 8 people in front of me. The place is kinda empty. 7 people. There is only 1 cashier! What? There are 2 cars in the drive thru.
I guess it’s because it is Thursday.
Looks like people are getting their food fast. About 2 minutes
Ordered half chicken with yuca and salad as sides. Food tastes good. Yuca is an aquired taste.
Over all a good experience. They could have had 2 order takers to make the line go faster

First time at pollo, had a tropi chop and mango iced tea. I’m hooked! Especially the cilantro garlic sauce. But the best thing was the mango iced tea! My meal was delicious and quick, And even at peak lunch hours I only had to wait about 10 minutes! Oh and the fact that it was only five dollars and some change was perfect for me, the broke college kid working an unpaid internship lol

First time I was at Pollo. I was rather impressed for a fast food chain. I hardly ever so fast food but I would definitely go back to Pollo. You could see them cooking a ton of fresh grilled chicken. They had a nice variety for those trying to eat healthier such as salads and wraps.
I liked the condiment bar where you got to pick out your favorite sauce, salsa or peppers. Loved their garlic ranch dressing. Had it on top of my salad with grilled chicken.
Service was quick and friendly.
My 7 year old son even devoured his meal.
Good for when you don’t have time to stop at a sit down restaurant and don’t want to sacrifice healthy food for a gross fast food burger.

Can’t go wrong with the Pollo. Been a loyal customer since the 90’s

Worst experience ever. Guy at drive threw was absolutely horrible and rude. I asked for a chopi chop with no tomatoes I got one with tomatoes. Then I was told that they were all out of diet coke but really they were just changing the syrup bag and were just to lazy or overwhelmed to let me wait for a diet coke. Then when I finally got my diet coke again the same guy at the drive threw was so rude and I said thank you and he rolled his eyes and walked away from the window. I was not rude at all to these people not even one time. Worst customer service and hospitality I have ever experienced. Not a good way to keep up your business especially when there’s over 20 new restaurants opening up on linton and federal. You guys better tighten your game up or else you will have no business with that attitude.

The pollo gets you in and out very fast. They have a good team working here and I love how inexpensive it is. Great right after a work out!

Super nasty attitude. My boyfrined went to pick up some food and they didn’t have any sauces left and instead of telling him what they have left, they made him ask for every one while she just said no to each with an attitude. Same with the sides he was allowed to get with the «2 can dine» deal. Instead of telling him what sides he can choose from, she just rejected every side he asked for. Then he asked for no ice in the drinks so she filled the cups less than half way. I stop going to this place cause of the nasty attitudes of the people who work there.

Good chicken and rice lunch place with a cool Caribbean theme.
The parking is very tight here and it is always crowded during lunch. I also think this particular restaurant has below average employees as compared to the other locations and it just seems dirtier here.
If you want a better Pollo Tropical experience go to the brand new one on Atlantic Ave and Military a few miles northwest of this location.