Byers Toyota Scion

UPDATE!
Okay, so here’s the deal. I got a 4Runner from Byers Toyota and, as noted in my original review, the experience wasn’t terrible. I had a family emergency occur literally while I was signing the papers and I had to take the sort-​of-​purchased vehicle to the hospital with dealer tags on it. Brad, the sales person I worked with, was incredibly kind and helpful and checked in throughout the day to make sure everything was okay.
So, the BUYING experience wasn’t terrible. Brad was great.
However… that was the end of my positive experience. Almost immediately, I had some pretty serious steering issues with my 4Runner. 9 months after purchasing the vehicle and 6 trips to 4 different Toyota dealerships (including Byers) for repairs, I found myself completely exhausted, frustrated at the vehicle I’d purchased, and annoyed that Byers Toyota wasn’t helping me solve the issue. Though I reached out to Byers for help, they were completely hands-​off and unresponsive.
I ended up trading in the 4Runner, even though it was the car I intended to keep for decades. Rather than take accountability for the problems their customer faced after purchase, Byers left me hanging and resorting to the Lemon Law. It didn’t need to come to that if only they’d listened to my concerns and followed up. It is my belief that they ultimately sold me a defective vehicle, though they seemed to be entirely unconcerned.
I won’t go back to Byers Toyota. Even though the buying experience was fantastic, everything after completely undermined it.
I knew I should’ve just gotten a Subaru…

Mr. Dooley and Mr Peterson are a pleasure to work with I traveled past 3 other Toyota stores that are much closer to buy my 3^rd vehicle from them. They make it easy and I feel they are the most honest in the business. MAKE THE TRIP!

The service department repaired the park assist on my 2012 Sienna while managing to break the remote start. When I asked for them to diagnose and repair the problem that they caused, they wanted to charge me $ 110 to diagnose the issue before pursuing the repair! I have been a loyal service customer for over 6 years and have never been treated so poorly. Initially, I was charged for my tire rotation which should have been free since I have purchased my tires there which according to Byer’s policy entitles me to free tire rotation. I was able to remedy this prior to leaving the dealership.
UPDATE– 3÷23÷16: Pam read my review and was very sweet going beyond expectations to remedy the situation. Upon returning to the dealership my vehicle was diagnosed and repaired! As I mentioned in my previous review. I have been trusting this business for the last six years. I have always been pleased with service advisors Josh and Daniel; these men never promise more than they can reasonably deliver and routinely exceed my expectations. Other advisors have not valued my time, fail to spend enough time listening to my needs and tend to under commit to what I know is Byer’s service standards. I will return to Byers but I will be very selective about who my service advisors are.

I came here for a second time after moving to the area. During my 5,000 mile service and after an hour of waiting they discovered that my break pads were very worn out. I asked them what my options to replace were and they said they could do it that same day with 1.5hr wait, they offer no loaners only a rental that I would have to pay for, and no appointments on Saturday. I work during the week so a no loaner option and no appointment on Saturdays and 2.5hr wait for an oil change and brake replacement is a waste of precious time. I will no longer come back to this dealership service department due to their inflexibility with their customers.

My spouse and I are happy return customers. We LOVE the way we are treated at Byers Toyota.

Absolutely wonderful. I found a car I adore and the employees made the car-​searching process enjoyable. Everyone is so friendly. I felt like everyone truly wanted to help me find what worked for me rather than trying to make a profit. Who knew car shopping could come without a headache? I highly recommend this place as well as the salesman Phil! It was my first car and he tied balloons on my vehicle while I was filling out paperwork. Just overall a great experience.

Got a used truck with 79,000 miles from this place in December haven’t even put 3,000 on the truck and the check engine light comes on for what to sounds like a serious issue after having the codes checked. I call and was basically told by a sales rep that they do not thoroughly inspect vehicles before financing them to people, and was told thats probably was why traded the truck in (amazing customer service right?). Also I bought a warranty and inquired about it several times left voice messages without them ever calling me back. One would think you would receive paperwork on something like this (was also told by the finance person that the warranty covered everything that wasn’t considered wear and tear or basic maintenance, which i found out today was not the case, otherwise i wouldn’t have possibly wasted $ 1600). In addition to both these issues I had to pay extra money to get my tags because they failed to mail me my title, this cost me $ 20+ called and was basically told sorry about your luck we forgot to mail it. One more thing when filling out all the paper work the financing person had screwed up several times (our address, my wife’s name, and they had processed all the paperwork as if we had a trade in which we did not) and my wife and I had to sign everything 3 times!!! That should have been my first sign right there to walk out the door and take mu business elsewhere. I would not waste your time or money buying a car here nothing but a bunch of crooks! They got their sale and thats where the customer service ended. Their website says 100% customer satisfaction another lie…

This was my first time coming into Byers Toyota and I was taking my car in and the service was so great that I felt like I was actually cared for. I cannot say this about most dealerships/​service centers but this was my first experience and they really impressed me. I didn’t have to wait long and I was in and out in no time. Check this place out if you want quality service!:)