Deland Auto Spa

This was not a pleasant experience. I waited about an hour and a half for my car and then many things were not done. The windows had been missed and many other places I learned after the fact we’re not covered in the ultimate wash. Some of the staff were not nice about it either. I’ve been coming here since it opened many years ago but this will be my last experience. The prices of gone up in the service has gone down.

Do NOT get your car washed here! I paid and left then turned right around after seeing the bugs still on the windshield! I went back asking if they could get them off and then saw the front of the car that still had a ton of bugs on it. The manager told me that there would be an ‘up charge’. I said I will go elsewhere! I left and went back again because that is not right! I asked the manager where the sign is for the up charge for bugs and he said the owner tells him what to do so he is telling me. He then asked if I wanted him to take care of it and I said yes. He then proceeded to tell me I was ‘pissing him off’ and I replied that he was pissing me off too at which time he kicked me off the property and said I was now trespassing and I had to tell him to stop raising his voice to me! Are you seriously going to let this person continue to run and eventually ruin your business???

Paid for hand wax and it was POORLY done!
They never did the top of the car and the paint was scratched !
AVOID THIS PLACE!!!

Women «BEWARE,» don’t be taken advantage of. I would highly recommend that women or other customers stay far away from the Oil Change Shop there. I usually do all my own oil changes, however with no time, I had my wife take her 2009 Honda Pilot there just for a regular oil change. EZPZ right… NOT! The oil tech told my wife that her oil change would be $ 60+ because it required synthetic oil. So she proceeds to get the owners manual out where it clearly states that the Pilot requires SAE 5w20 Conventional Oil. She points this out to him and he «makes-​up» another reason why it needs synthetic. He says that although the manual says what it says that because the oil cap has green letters on it that it means only use synthetic oil. Which is BS. To check on his BS, I called multiple Honda Service Departments and they all laughed and denied his so called claims! I called him out on it and he went on and on about his so called experience. After listening to him, I told him to put the conventional 5w20 in it. Whatever happened to a honest shop who you can trust and where you don’t have to feel taken advantage of? I wouldn’t let him put air in my tires! Very poor business practices!

This is for the oil change station and the short chubby guy who seems to think he’s God’s gift. When my car wouldn’t start after the oil change (waited while he dealt with someone else he rolled his eyes about and trying to sell me on more than I wanted) I took out a very convenient device I carry for just such occasions. The guy looked at me like he was disgusted and threw his hands in the air exclaiming «I’m NOT using that.» I started trying to figure out how to hook it up as it is very quick and easy but had not used it in awhile. I told him I didn’t care for his attitude and he got loud and fussing at me. I finally said then «just do it!» having to speak over him. He slammed my hood and said «Call a tow truck… what do you think about THAT??!» As I tried to get the thing hooked up, he got on the phone with someone (after exclaiming his BROTHER is a MANAGER) loudly on the phone that I was REFUSING to leave (how?), threatening him (he was the one threatening and now lying), calling him names (even if I did, that’s not a crime), cursing (?), TOUCHING the car (yeah? it’s MINE) and then screamed at me that if I said anything else he would have me TRESPASSED! Yep, at one point I told him he was acting like an ass… MY opinion and entitled to it. Yell at me and I want MY turn. The half-​dressed woman in the adjoining car knew him and began yelling at me as well. The owner said he would «review the video camera and get to the bottom of it.» Riiiiight. The so-​called cameras usually don’t tape audio and would no doubt show HIS yelling and attitude. I am only sorry I didn’t start MY recording earlier. Austin, the young man working with this guy was calm and helped me by checking me out. I guess chubby wanted me to leave without paying. Later, another employee admitted that this guy has an attitude. So why does the management keep him??? They won’t get my business again. I will only use the car wash and only because I have gift certificates.

This place is a hit or miss kind of place. Last time I was here the bird crap was still on the side of my car. Today, I go for the $ 5 wash like usual and I get the star treatment. I choose to tip individually as opposed to putting my buck in the communal tip box. Not bad for a $ 5 wash.