CVS Pharmacy

The pharmacy is slow and even with 4 or 5 people working in the pharmacy, there is only one person checking the multitude of people out.
I will keep going here because it’s really convenient to my house.
Also, others have talked about how they boot you if you even look at another business and while I didn’t face this myself, I did see 2 cars with boots on them so don’t risk parking there unless you are just going to CVS.

I’m a physician who has called in and left voicemails regarding prescriptions only to have the patient told by the pharmacy that there is no record of them multiple times. Thinking that it may have been an issue with the vm service, I called and waited to speak with a member of their staff directly. They STILL had «no record» when the patient went in to pick it up. I called back again regarding this particular person and not only did the pharmacist seem uninterested in trying to determine what went wrong, she hung up on me prematurely and initially provided only her first name when I asked for it. Thankfully this is a conscientious patient who does not wait until the last minute to fill things and this is not a medication that causes withdrawal, but if it was, this level of incompetence and unprofessionalism is potentially harmful.

The pharmacy staff is inefficient with very poor customer service. I tried to give them the benefit of the doubt after waiting 30 minutes to pick-​up a FILLED prescription because the pharmacist was engaged in a conversation with a customer and taking her time without a care in the world as people waited in frustration. I thought I just had bad luck that night and decided to give them another try.
However on my subsequent visit, the first pharmacist informed me that the prescription was never filled even though I received a call that morning to pick-​up the prescription. Then, she just left without updating me on what was going to happen as her shift ended. Thereafter, the other pharmacist argued with me that the prescription was never filled even though I let him listen to the voicemail he left me that morning. Stubborn incompetence is an excellent ingredient for poor customer service.

The pharmacy is just HORRIBLE. I waited at the counter to drop off a prescription for my boyfriend who had an unexpected and serious medical procedure. While waiting, a never ending line of people kept checking out. I was the only person at the drop off counter. The cashier was taking people who clearly came in after me. After about 10 minutes, I got really frustrated and went to the pick up line in hopes that I could get some help. The cashier informed me that he saw me standing at the drop off counter and he would help me soon. He told me to go back to the drop off counter.
I waited for about 10 minutes for him to help me. Eventually, the pharmacist helped me instead. He told me that it would take about an hour to fill the prescription. I went home and waited for over two hours. Fortunately, this CVS is only 2.5 miles from my home. After waiting for a very long time in line to pick the prescription up, I learned that the credit card machine wasn’t working and that they were only taking cash. I went to get cash and returned and waited in the never ending line again. When it was my turn, I was told that there weren’t any orders in the system. The pharmacist heard him and told him that he was in the process of entering the prescription information into their system.
I waited for about 20 minutes and the prescription wasn’t ready. I left and went to the grocery store. I took my dear sweet time shopping and then I returned to CVS to pick up the prescription. I was told that the prescription still wasn’t ready. I was frustrated and told the cashier that I had made three attempts to pick up the prescription and that it was supposed to have been ready hours before. The pharmacist heard me and said «I’m working on that order now.» I waited for about 15 minutes, then I called my boyfriend to complain loudly in a crowd of people. This usually works for me. I told my boyfriend that I would have to come home and return for a fourth time, since I had fresh fish in the car. At that moment, the pharmacist loudly announced my boyfriend’s name.
The store employees (not the pharmacy employees) deserve 5 stars. They are so helpful and nice. They will go out of their way to help people. The only option to check out was through the self checkout machines. These machines are ridiculously complicated. Someone came over and helped me. I told her that the machine was very confusing and she told me that they were ridiculous and people always had problems.

The pharmacy staff are nice but my prescriptions have been messed up four times in six months — either they ordered and gave me the wrong Rx (diabetes supplies, not drugs) or they didn’t have something in stock but failed to let me know that it would be five more days until it would be in. I’ve stopped using this pharmacy, though I’ll still come here for OTC and other stuff if need-​be. I recommend the CVS nearby at Emory Point.

They can be very slow. I went in for a flu shot on a weekday afternoon. Five or six employees were working in the pharmacy. No other customers were waiting. After filling out a form and turning it in, I left after 20 minutes because it wasn’t clear when they would be able to give me the shot. Poor, poor, poor customer service.

This CVS has tons of staff, all of them ready to point you in the right direction. I don’t think they have any per se clerks manning the cash registers – or didn’t when I visited, which freed employees up to help with customer service, stocking shelves, etc. Made for a quick and easy visit.

I’m a new victim of unfair parking policy, and my car was booted too, though I even didn’t leave the complex. So remember, shopping at this CVS store may cost a lot, unless you don’t care $ 75 charges to remove boot off. Definitely I will never come back again, shopping at Kroger or Publix nearby is much safer and easier.

They’ve enacted a horrible policy where you MUST use their stupid self checkout machines. Apparently the staff here can not handle the 2 customers they get at a time. The only reason to go to a local, overpriced CVS is for customer service and convenience, they don’t get that anymore.

So this is just a normal CVS, nothing special. The reason it gets only one star is because of the parking policy. If you park in the lot and leave the premises at ALL (whether it’s to run across the street, make a Starbucks trip, etc.), your car will get booted and you will have to pay a $ 75 fee. The booting guy, Frederick, does not listen to reason and WILL make you pay, unless you want to have your car towed. Trying to reason with the businesses, the property management, or Alpha Booting Company will not get you anywhere either.
My advice: whatever you need from CVS, you can get elsewhere. If you’re walking here, then good for you. If you’re driving, I’d suggest going to the CVS or Kroger on North Druid Hills Road instead. The traffic around this area is horrible too.

The Emory Village CVS is super fancypants now that the renovations inside the store have been completed in the last month. In many respects, this CVS is like any other: the same selection of items in the same basic layout. Now that it has been updated, there are also three self-​checkout lines, which will greatly aid the getting in-​and-​out during busy times. A great feature of this store is that it is open ²⁴⁄₇. Another is that no one ever looks at me or my running gang funny when we dash in to use the bathroom (straight back, to the left). Also, their selection of alcohol is KILLER for a franchise convenience store. Whenever I go to CVSs that don’t sell alcohol (say, the CVS on North Decatur Rd across from DeKalb Medical), I remember how fabulous the Emory Village CVS is. The check-​out people who work here tend to be really nice and the pharmacy folk do their job well, too.
So why does this CVS only get three stars, you ask? Because of the dude who stands in the parking lot during the school year who checks to make sure that if you park in the CVS lot, you do not go anywhere other than CVS. He will boot your car and you will pay $ 75 to get it off. He shows no mercy. I do not have personal experience of this, but I speak to the experience of many a friend who has. Seriously: don’t even walk across the street to get a hot bev at Starbucks. And don’t try to sneak behind the fro-​yo place and the Center for Science Education building: he will see you, even if you think he won’t, and your car will be booted. Even though I only park here when I’m honest to God going only to CVS, this dude makes me want to shake my fist at him on behalf of other folks.

I actually came to this location because of the minute clinic. Didn’t know how they worked and I came in asking about a pulled shoulder muscle. The doctor told me they only really deal with flu and allergy related problems, but pointed me to a few nearby doctor’s offices he highly recommended. He didn’t have to do that but I appreciate it all the same.

As a recent grad with no health insurance this place is life saver. The Minute Clinic will get you set up with the right prescription with minimal delay. The crazies in line with you will keep you entertained. I try to not go to these places all the much but when I do I am down with this one for sure.
The doc saw me and got my prescriptions done in time for me to head home and sleep on my couch for the rest of the day. Thanks Doc!

Best flu shot EVER! This review is for the Minute Clinic in this particular CVS. It rocks. I arrived at 8:30am midweek, and there were two women waiting with a child. I used the handy-​dandy kiosk (secretrobot) to sign in and enter my personal data (address, allergies, etc.). As soon as I sat down, they called my name. Hooray.
Originally I planned to go the wimpy «no-​needle flu mist» route, but they didn’t have any more, so I sucked it up and took the shot like a man. The guy attending to me said he was the best shot giver, which I assumed was friendly banter, BUT HE ACTUALLY WAS. I was chatting and did not realize that I received my shot!!! That’s how awesome-​ninja-​stealthy he was. I’m all, «blah blah blah jibber jabber.» He’s all, «Blam, you’re done.» Thirty bucks.
All of that transpired in no more than 15 minutes. During my 20-​minute post-​vaccination walk-​around, I purchased some orange LED Halloween lights. I’ll be back for the swine flu vaccine.
Bonus: You can log into your account online and upload your data to Google Health, where you can track/​organize/​nerdify your health records. I love that shit.

I now love this CVS, as I it carries an item I’ve been looking for all over the city: gray shoelaces.
BOOM!

The cashier, Kia, is so beautiful and awesome. They’ve got the cleanest store I’ve ever seen. A million thumbs up.
Of course it’s also next to Emory which is convenient whenever. I believe it’s open 24hrs