CVS Pharmacy

First, when I walked in there was merchandise ALL over the floor. I was stepping over things to walk through the isles. When I asked an associate where something was she yelled across the store to another associate who pointed and said «over there.» Not helpful. The cherry on top was that I was checking out and the cashier asked me for my rewards number. I started saying the number and she said «do it yourself» (in the rudest tone), pointed at the screen, and walked away. When she came back from doing whatever she was doing I told her I had a coupon and handed her my coupon which was attached to another coupon. I explained I did not want to use the other one and that I would appreciate if she could simply throw it away after she scanned it. She told me I had to rip the coupon before she could scan it (not true at any other CVS I have ever been to) and pushed it forcefully towards me. I asked her if she could just scan it and she refused to help me until I stood there ripping apart the coupon. When I finally asked if she had a manager she said it was her and looked smugly at me. (her name is Kintaya). Really wrecks a morning to have someone be that randomly awful to you.

Went to pick up my Rx after they called and said it was ready. They couldn’t find it in the computer so the woman helping me got frustrated and instead of looking for it she went around the corner and drank a soda. When I expressed my frustration to the pharmacist she said that’s her best employee and she’s pregnant. When my boyfriend said that had nothing to do with anything the pharmacist asked my boyfriend if he’s ever been pregnant. When we expressed outrage at her comment she threatened not to give me my prescription. Her exact words were «you know I don’t have to give you this prescription» This CVS has reached an all time low. Definitely believe the pharmacist crossed a line regarding ethics. Will be contacting corporate office.
Update: I just transferred my prescription to publix on ponce and they were so nice. I can’t even remember the last time an employee was nice to me at cvs. I don’t know why I accepted such poor service for so long. Finally moving on and thrilled.

I am a fan of this particular CVS. It has not one but two minute clinics as well as a self checkout area and it is 24 hours. WHAT. Loses a star for lack of drive thru for prescriptions. Other than that, this CVS rocks!

They wrote on my prescription to take 4 tablets a day. I thought it was crazy for me to do that and called the next day. It’s supposed to be 2 tablets a day! What if I didn’t question it? This place still sucks. Poor quality control! They can end up killing someone with their lack of attention to detail.

The store is right around the corner from me so I shop here often. Most of the employees know me by now, and most are genuinely friendly and helpful.
I especially love the clearance after the holidays because this particular location tends to have plenty of great stuff for half off, including lots of candy. I always save a ton on Christmas decorations, Halloween costumes, Valentine’s gifts etc. by getting them a year in advance.

Wish I had seen the other review before I had my prescriptions transferred to this CVS. They did not go ask if I wanted to go over my prescriptions which seems like the basics of a pharmacist. And one lady I asked a question to walked away as she was giving me the answer.
I won’t be visiting this pharmacy again. There are too many other options than to voluntarily deal with unprofessional, rude people.

Worst customer service I have encountered. I called in a refill of my prescription, picked it up and drove home before realizing that I was given a different «generic» version of my prescribed drug. When I called to let them know that I would need to return to get my prescribed medication, I was told my multiple pharmacy staff members that my preferred brand was on back order and unavailable. Upon further questioning, I was told that it is standard protocol to give a customer a generic without informing them that their medication is unavailable. Not only did I not receive and apology, the staff went out of their way to ensure me that this was not their problem. I should just take the new medication and not worry about it. My other option to fix the problem they caused was to rush back to the pharmacy I just left before they closed early to return the meds. I had called a rite aid who agreed to fill my Rx once cvs called them with the information. Cvs informed me that I would need to call the rite aid back to tell them that they needed to be the one to make the call. Are you kidding me? What does it matter who calls who? This CVS pharmacy seriously lacks customer service and communication skills. I will never visit this CVS again, or use CVS pharmacy anywhere ever.