Pep Boys

No stars. This is the worst pepboys ever. Was told a oil change wait would be 1 – 1.5 hours. I ended up waiting for three hours for an oil change

Stopping into this particular Pep Boys just prior to Christmas, I had an issue using my Car Care One credit card. Pep Boys had «on sale» a drone that my six-​year old son wanted for Christmas.
Although ultimately unsuccessful, store manager Adrian Lemus spent almost 40 minutes on the telephone with a supervisor at the credit card company. According to Lemus, this private branded credit card was always an issue.
Clean store and friendly staff. Although it was the Christmas rush — and the staff let me know this — they tried their best with the creditor. Moreover, they verified with the creditor that no problems existed with my account, but that the physical credit card was the issue.
/​s/​William E. Lewis Jr., Fort Lauderdale, Broward County, Florida.

The level of dishonesty from this shop is astounding to me. On 9÷14÷15, @ 36,356 miles I brought my Fiat for its oil change with a $ 49.99 coupon for a full synthetic oil change. The price was not honored, I was presented a bill for $ 74.93 being told a «special» filter had to be ordered that cost more. Not withstanding that no other shop like Midas or Jiffy Lube, or even the dealership, had ever upcharged me for a special filter, PepBoys didn’t bother to call to obtain my consent for an extra surcharged part. After complaining, the manager said he would honor the discounted price upon my next oil change. Fast forward to today, ¹²⁄₉ at 40,045 miles (3,500 miles since the oil change) the change oil light has come on in my car! So not only was I upcharged, but clearly they purposefully did not use synthetic oil in my car. I’m livid. I will never take my car to this shop again. SHAME ON YOU.

I am not someone who writes negative reviews (as reflected by my other reviews on Unilocal,which are all 4−5÷5), but I want people to avoid this place, especially if you don’t know much about cars.
I came here for an oil change this morning. The person who checked me in rushed through the whole entire intake. Basically, I had to chase him around from the store, to the car, and back. When I had questions that needed answered, I felt ignored even though there were other people available to help. It made me feel helpless, the way they rushed through the process and answered my questions hastily and rudely. When I needed extra help, I was ignored. (In my line of work, as a doctor, if I ever treated my patients the way they treated me, I would be out of a job).
In addition to being borderline rude to me, the person who checked me in also tried to convince me to spend money on premium oil, which is very odd since my dealership has always recommended regular. I trusted his judgment (and the computer’s assessment), and was ready to pay the money he requested. Luckily, I ended up leaving (mostly due to their bad attitude) and getting an oil change at another place that was significantly less than price for the same service.
Maybe the person who checked me in was having a bad day, but I sincerely hope the store manager reads this review and ask the employees to change their attitude.
I was excited about this place and came here this morning because the shop is conveniently located to my and my family/​friend. They have just now lost all of our business. I will NEVER go to any Pep Boys again.

It feels odd giving Pep Boys even one star as I feel as though a star represents something good and my experience at this store was far beyond good.
I chose this auto shop and repair because they are open on Sundays and I wanted the option to leave my car (if necessary) overnight as I dropped it off on a Saturday early afternoon.
The customer service was lacking from my first interaction with Pep Boys employees. The gentleman at the cash register/​car «check in» did not smile and did not appear to know what he was doing, but assured my brother-​in-​law (who accompanied me since I’m not too knowledgeable about auto repair) and me that he would call us to let us know if someone had a chance to check out the car’s air conditioner by the end of the day. When we didn’t receive a call from Pep Boys before they closed, my brother-​in-​law called them and apparently no one knew if the mechanics had a chance to even look at my car, so they told us that they would call us back the next morning. Of course, this did not happen, so my brother-​in-​law gave Pep Boys a call the next morning. Again, no one could tell us if my car was even evaluated, so they promised to call «right back» with an answer. We let an hour pass and then my brother-​in-​law and I just decided to go back to Pep Boys to obtain a status report in person. Well, apparently, nobody evaluated the car and the staff were unable to explain why. Although they apologized, they still lacked answers or solutions, so I took my car — still with a broken A/​C — and will NEVER return here again.

Would not recommend this shop… wait at least another day and go to your local mom and pop shop or at least another pep boys location, if you must. Brought my car in for a routine battery change. First, they put the wrong battery in the car, it was too big. So I thought okay no big deal I’ll get the smaller one. Well after speaking with the rep he assured me they didn’t carry the smaller battery anymore. Well again this was a lie, upon speaking with another member of pep boys the did have the correct size battery. Oh did I mention they broke my battery cover forcing the first oversized battery into my car.yeah. But it gets better, upon attempting to leave pep boys… my brakes had were gone… yes my brakes. No exaggeration. Knowing about my car which I’ve done a lot of work on, I popped the good to find out that one of my vacuum hoses (the one right next to my battery) was broken. Now I can understand while removing the battery you may bump something, but the fact that the mechanic denied touching anything really got me going. I came in with brakes, and left without them. Thank goodness I drive a manual and could just pull the e-​brake to stop. The next day I told the manager what had happened and he showed no emotion at all. He agreed to submit a claim to have the cameras in the shop reviewed, but to this day they never gave me a call back following up with what Pepboys had decided in regards to the incident… don’t go here, there are plenty of better shops.

Scammers. You’re better off taking your car to the dealer. I think it’s common practice for these sort of places to rip people off especially women.

I have to say that I am extremely impressed and thankful for Bob and the team at Pepboys. I went to AutoZone which was my first mistake and needed terminal caps for my boyfriend’s car. They didn’t have them and so I asked for a jump so I can get to the closest location where I could purchase them since the car wasn’t starting. The lady at AutoZone had the audacity to tell me they couldn’t jump my car (after trying for 2 minutes) and told me and to ask a friend to help me. Thankfully, I had a friend who jumped me and I contacted Pepboys to ensure they had the terminal caps. The gentleman I first spoke with was Howard and he was sweet and directed me to Bob so I could ensure I will receive the right information. Bob was helpful, sweet, caring, and understanding and gave me just the amount of attention I needed after such a horrible experience at AutoZone. Once my FRIEND jumpstarted my car, I went to Pepboys and received amazing service. Bob took care of me personally and did not try and rip me off with telling me 100 other things I needed. He started with the terminal caps and sure enough, that did the trick. The car was fixed in under an hour. I will continue my service with Pepboys thanks to him and the team!

TL;DR– waited 2 hours for a battery to be replaced, got ripped off.
Okay, I’ve had a long day but my experience at Pep Boys was just the end to it I didn’t need. I needed a new battery and instead of having my dealership take care of it I decided I’d take it over to Pep boys, maybe save some money. First mistake, second really considering my experience with the shoddy customer service at your service station and in the store, I’d been in earlier in the week for parts and spent a good 15 minutes standing at the counter waiting on someone to come assist me. That visit is really neither here nor there other than to demonstrate that I should have known what to expect.
I soldiered on and off I went, I headed initially to the parts counter and waited… and waited… there were 2 people ahead of me and no staff in sight, so I figured I would try the service counter. I was surprised by the estimate but I had a $ 20 coupon– that the service assistant assured me would work– so that would bring it to the same cost as my dealer. The estimated wait time was 45 minutes, a little long for a battery but it could take me that long to get someone’s attention at the parts desk so I handed over my keys and signed off on the work. I went out to get dinner, I waited over an hour before heading over to the service counter to see what was going on, I could see my car parked in the garage, hood open, no work happening.
At the service counter I waited until the assistant finally noticed me, he the other assistant and the only technician on were apparently working on tires on the car ahead of me. From what I could gather the ONLY car ahead of me. Reminder: I needed a battery changed. When the young man took notice of me he immediately went into the garage and closed the door behind him. He came back out to inform me that my battery had YET to be replaced that «it was a complicated» situation with the battery slightly under the windshield. I was exasperated and made no attempts to hide it, I was told 45 minutes, waited an additional 20 minutes, THEN was told that work hadn’t even begun on my car. A courtesy call would be the least I would expect.
Don’t get me wrong the service assistant was a friendly gentleman, I asked if I could pay for the service at that time so that when my car was *finally* ready I could just leave. At that point he discovered that my coupon wouldn’t work despite his earlier assurances, he called over the manager to give me 10% off because it was the «least [he] could do after may wait.» The manager came over and I asked that I would get the promised $ 20 off instead of the 10% (difference of $ 5.00), the young man agreed. I paid, had my receipt e-​mailed to me, and resumed my long vigil for my vehicle.
While paying another customer came in about her vehicle, admittedly it was 15 minutes before the store closed so I understood the answer of «we’re not accepting any more cars, we’re closed» the customer was disgruntled, there was further discussion that I didn’t pay attention to, when she left the service assistant and manager proceeded to talk about the customer in front of me which I did find quite inappropriate, if I showed that same level of «customer service» I’d have no customers and no future in my industry.
They made one salient point – Pep Boys is the only auto shop open late so customers have no other choice. In this day and age we all work, we all need our cars for work, so we need auto shops that are open late, while I appreciate Pep Boys hours and completely understand I was a walk-​in, more than one technician seems prudent.
I came home after 2 hours with a new battery that should have taken 20 minutes to install, that I would have installed myself had I had an honest timetable. I check my e-​mail to find that I did not get the agreed upon $ 20 off my services and that according to your website battery installation is free. I am more than exasperated at this point I am very upset, just because Pep Boys is open late and have more convenient locations is no reason to take your customers for a ride, 2 hours for a battery. It’s insane. I have half a mind to return the battery but I that will not restore the 2 hours of my life I wasted waiting.

I came in for my scheduled oil change and they turned down the business since my car supposedly has to use synthetic oil and they were unable to perform the service, which is bs. I’ve always gotten a conventional oil change, so I’m not buying into their lies. Apparently they don’t need the business enough to be truthful.

Do not go here. Tire rotation 3 hours. No call, when it was ready. Was hung up on when asked about the status of my car. Awful service.

apparently I should have read some reviews before I called. It is now 9:45AM on a Monday. I called this Pep Boys directly just before 9:00AM. They answered after approximately 2 minutes of hearing the phone ring, a message telling me to hold, the phone ring, a message telling me to hold… someone finally answered. My exact words were «How much to install rear brake pads on an 08 Accord?»
I was told (not asked) to wait… and I have sat here with them on speaker phone for 45 minutes. I’ve been getting work done and had already decided this was a CRAZY long wait for such a simple question… but I was curious how long it would take them to answer. At 45 minutes I just hung up.
Thanks for demonstrating your customer service technique to me before I became a customer.

Went to my local Pep Boys in Davie Florida to get a specific connector
to a battery tender that I have. First I called and they were very fast to say that they did not carry that part. I took a ride anyway and showed them the tender and they said «no» we do not have that part. I walked around the store and found the battery tenders and it happened to be the same brand. Next to the tenders was the exact connector that I needed for $ 7.99. I think the store needs better help that knows their products that they sell. This is not the first time this has happened at this store. Very disappointed and will do my best to give my business to other similar auto part stores.

I went in here for an oil change. When I left, my car felt a little strange and my air conditioning wasn’t working. I popped the hood, and the mechanic had left the cap open, the engine unplugged (I drive a VW), and didn’t bother to put anything back! When I came back, they took a look and apologized saying that they forgot to put it back when they were checking the filter.
The Russian manager during this process was extremely rude and flat out refused to take a look. It was only one of the mechanics that looked at it for me.
Terrible place, bad customer service.

Heads up!!! I am very disappointed in your store in Davie Florida. I have been a customer at the Davie location since 2009. In the past two times I have had my car service, oil change with tire rotation, (I always purchase my tires from Pep boys) I have had an issue. Last time, when I picked up my car and drove home, my car was jumping all over the road. I took my car back the next day and the mechanic at your store told me that the mechanic that service my vehicle did a poor job and did not balance my tires. He took care of the issues and I was on my way. Today, I took my car in for oil change and tire rotation. I marked my tires rims on the back tire just so I could make sure the store would do the rotation. I picked up my car and asked when I checked out if my tires were rotated. I was shown the receipt with the rotation writen and the sales guy stated the job was done. Once I was outside and looked at my tires on my car, I could see the same marks I had made on the same tires that were still in the back of my car. I then went inside and asked again if my tires were rotated. I was told yes. I then explained to the sales guy that there was no way since I had marked my tires. Once he realize I knew they did not rotate my tires, he tried to blame it on the service guy. I spoke to the manager and he also gave me an excuse. I drive round trip to work everyday 120 miles. I am a single mother with two children who depend on the safety of my car. I depend on Pep boys to service my car right and not lie to me as a loyal customer. The trust I had with Pep boys is broken. How can I take my car back when I do not trust them to do the job that I have asked for. This comes down to the safety for myself and my children. I will make sure all of my co-​workers, friends, and everyone I run into knows how Pep boys will lie straight to your face concerning the work they do on your car. Thank you for loosing the trust I have had for many years with your company.

This shop is VERY MUCH worth passing up. I have had my car in several times for basic services such as oil changes, wheel alignments, rotations, etc. Not once have I ever had an experience where I was completely satisfied! Some of their employees are friendly; but the Asst Manager, Vlad, has poor customer service skills. However, the Store Manager, Jose, is very nice and was cool-​headed with me even though I was slightly upset.
Examples of shortcomings with this shop:
1.) I have called to make an appointment on several occasions. The store has no record of it when I arrive.
2.) They cannot prove to you that they aligned your wheels properly because «the printer is broken.» I was upset when this happened in May, but now again in January? Seriously… FIX YOUR PRINTER!!!
3.) On my last visit, they did not rotate my tires as promised. I marked the tires in advance and it was not done properly. When I called them on it, the mechanic claimed it was because the tread wasn’t worn enough. Maybe that is true. But for a customer who has already spoken to the GM and is quite picky (Me), I would expect to be told this in advance of checking myself.
4.) When my tires were rotated in May, they failed to return the lug nut key that makes my rims theft-​proof. I only realized it when I got home and had to drive all the way back. Vlad’s response was basically a shoulder shrug.
5.) If your car has sensors which monitor oil quality and track you tire-​rotations, they will not reset them unless you specifically ask.
6.) I called to check the status of my «one-​year alignment» deal. Since the man I spoke to was with a customer, I asked him to call me back when he had a chance to confirm it was still valid. Of course he never did.
Bottom line is, it is hard to find a mechanic you trust. And I am not sure you would do just that here. Unless your car is flat-​out not running… keep driving.

Very, very slow service. I brought in my car needing a new tire. I was the second customer of the day (arrived before they even opened). It took them 2 hours to put on the tire. This is why I usually go to Sears. I will not be back.

The manager called me and apologized for my bad experienced at the store last week. He gave me a refund and explained to me that the store was going through some changes, that they were working on getting better. I appreciated the gesture. I might give it a second chance…

Brought our Jeep to these guys to have the oil changed. I also had an engine light on.
It was running good though. The next thing we knew we were taking it elsewhere. Barely running. They said they could not fix it. I think they probably do good tire job and oil change but dont get mechanic work done here… They refunded our money. Thankfully. Just dont take on jobs you cannot do…

I came here instead of my normal loyalty to autozone because they were having a wiper sale. Once inside I was impressed buy the friendliness of staff, and the cleanliness of the store. What I didn’t like was the organization. There are displays scattered around the store with items on them (such as wipers) that are not in the regular section, so good luck hunting them down. Also, the normal books that I use to figure out wch wipers I need are no longer on the shelf. I had to find a guy who looked it up on the computer.
Which is the positive part. I did not have to look for that guy. By the moment I realized there were no books the clerk was right there looking up my car on the computer to give me the specs. So the service was great and I found my wipers tight away.
But still, the organization and the lack of do it yourself books, not what I really want in an auto store. That is my personal preference.